Reference Guide

Table 6-4 Fax receive error codes (continued)
Error code Description Solution
243 and 244 One of the following has occurred:
●
The user of the remote product has touched
the Cancel
button, causing the session to
be prematurely terminated.
●
The sending fax product determined there
was a feature incompatibility between the two
products and has terminated the session. An
example would be when the receiving
product wanted to initiate polling, but the
sending product did not support this mode of
operation.
1. Confirm that the sender is not inadvertently
attempting to poll transmit from the receiving
product, instead of transmitting to the
receiving product. This mode of operation
must be specially configured on the receiving
product. If poll transmission from the receiving
product is the desired mode of operation,
confirm that the receiving product has been
configured for this operation.
2. Reconfigure the receiving fax product to use
different configuration settings, toggle the
ECM state, and/or select a slower reception
speed.
245 and 246 (ECM
error)
The user of the sending product has touched the
Cancel
button, causing the session to be
prematurely terminated. The receiving product has
been "holding off" the remote product during
reception of a large and/or complex document
due to lack of available memory. This hold-off time
has exceeded the timeout (typically 60 seconds)
used by the sending product, and it has terminated
the session.
1. If the document was large, ask the sender to
retransmit the document as two or more
smaller documents.
2. Disable ECM and reattempt the fax reception.
247-251 The sending product appears to be "stuck on." N/A
252 Telephone line conditions were too poor to receive
a fax.
1. Reattempt the fax reception at a later time
when line conditions may have improved.
2. Configure the receiving product to start
reception at a lower speed.
3. If the receiving product received successfully
several pages of a larger document, ask the
sender to transmit the document in several
smaller parts.
253 The sending product has attempted to initiate a
page transmission using a page width that is not
supported by the receiving product.
Ask the sender to reconfigure the fax product to
transmit using a "normal" (letter/A4) page width.
208 Chapter 6 Solve problems ENWW