Reference Guide

Troubleshoot fax codes and trace reports
View and interpret fax error codes
Use fax error codes from the fax activity log to solve problems with the product fax features.
Table 6-4 Fax receive error codes
Error code Description Solution
200 The fax session has completed without errors. N/A
221
User has touched the Cancel
button, causing
the fax session to be prematurely halted.
Have the sender resend the fax.
222 The receiving product has answered a call but has
been unable to detect the presence of a calling fax
product for one of the following reasons:
●
Typically this will be due to the receiving fax
product answering a voice call.
●
The sender canceled the fax transmission by
touching the Cancel
button immediately
prior to, or just as the receiving product
answered the call.
●
The sending product automatically ended the
call immediately prior to, or just as the
receiving product answered the call.
●
The sending (sending) fax product determined
there was a feature incompatibility between
the two and disconnected immediately before
transmitting any further fax tones or T.30
frames. (This is very rare.)
1. Confirm that the sender is a fax product and
not a voice caller—typically you must rely on
the sender informing the caller that the fax
session is failing.
2. If the sending product ends the call just as the
receiving product starts reception, reduce the
ring count after which the receiving product
answers. Alternatively suggest that the sender
manually dials to the receiving product and
then manually starts the fax session, by
touching theStart Fax button once fax tones
have been heard from the receiving product.
3. Confirm that the sender is not inadvertently
attempting to poll transmit from the receiving
product, instead of transmitting to the
receiving product.
4. Reconfigure the receiving fax product to use
different configuration settings, toggle the
ECM state, and/or select a slower reception
speed.
223 (ECM error) The receiving product has been unable to receive
an entire page even after multiple attempts to re-
receive the parts of the page that contain errors.
This is usually due to extremely poor line
conditions.
1. Reattempt the fax reception at a different time
when telephone line conditions have
improved.
2. If the error persists, disable ECM. Errors may
still occur, and may result in degraded image
quality on the received page. However, the
ability to receive the entire document will be
improved.
224 The receiving product has received one or more
pages with excessive errors. This is usually due to
extremely poor line conditions. Error correction is
not used during this session so errors are not
corrected.
Reattempt the fax reception at a different time
when telephone line conditions have improved.
225 The sending product has attempted to initiate a
sending diagnostic session with this product even
though sending diagnostic access is disabled.
Enable the sending diagnostics capability on the
receiving product.
206 Chapter 6 Solve problems ENWW