Reference Guide

Print failure, press OK. If error repeats, turn off then on.
Description
The product could not print the current page because of its complexity.
Recommended action
Touch the OK button to clear the message.
Replace [color]
Description
The print cartridge is at the end of its useful life, and the At Very Low menu item in the System Setup
menu is set to Stop.
Recommended action
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can
continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Once an HP supply has reached “very low”, HP's premium Protection Warranty on that supply has
ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low
mode will not be considered to be defects in materials or workmanship in the supply under the HP Print
Cartridge Warranty Statement.
Scanner error #, Turn off then on
Description
The product has experienced an error in the scanner sub-assembly area.
Recommended action
●
Scanner error 12, Turn off then on
Motor test failure. This error will only appear on the Error report. The document-feeder motor is not
blocked from turning.
1. Clear any jammed paper from the document feeder.
2. Turn the product off, and then on.
●
Scanner error 13, Turn off then on
RAM Wall failure. This error appears on the control panel. The scanner motor or scanner module
is obstructed.
▲
Turn the product off, and then on.
●
Scanner error 14, Turn off then on
ENWW
Tools for troubleshooting
165