Reference Guide

Document feeder mispick. Reload
Description
The product did not pick up the paper in the document feeder.
Recommended action
Remove the paper from the document feeder tray, and then reload it.
If the error persists, try the following solutions:
▲
Clean the roller.
Door open
Description
The print cartridge door is open.
Recommended action
Close the print cartridge door.
Engine Communication Error
Description
The product has experienced an engine communication time-out error.
Recommended action
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power
and wait for the product to initialize.
If a surge protector is being used, remove it. Plug the product directly into the wall socket. Use the
power switch to turn the product on.
Engine error. Press OK to continue.
Description
The product experienced a print engine error.
Recommended action
This is a warning message only. Job output might be affected.
Fax is busy. Canceled send.
Description
The fax line to which you were sending a fax was busy. The product has canceled sending the fax.
Recommended action
Call the recipient to ensure that the fax machine is on and ready.
ENWW
Tools for troubleshooting
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