Reference Guide

Canceled scan. Clear document
Description
A page might be jammed in the document feeder. You touched the Cancel
button while scanning,
faxing, or copying to cancel the current job while pages were feeding from the document feeder. The
cancel process does not automatically clear the document feeder.
Recommended action
Remove the jammed item. Then, clear the items in the document feeder tray and start over.
Communication error.
Description
A fax communication error occurred between the product and the sender or receiver.
Recommended action
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a
telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
Try a different phone cord.
Set the Fax Speed option to the Slow(V.29) setting or disable the Fast(V.34) setting.
Turn off the Error Correction feature to prevent automatic error correction.
NOTE: Turning off the Error Correction feature can reduce image quality.
Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific
fax number.
Cyan Cartridge Low
Description
The print cartridge is nearing the end of its useful life.
Recommended action
Printing can continue, but consider having a replacement supply on hand.
Cyan in wrong position
Description
The print cartridge is installed in the incorrect slot.
Recommended action
Make sure that each print cartridge is installed in the correct slot. From front to back, the print
cartridges are installed in this order: black, cyan, magenta, and yellow.
ENWW
Tools for troubleshooting
155