Reference Guide

Interpret control-panel messages
Control panel message types
Alert and warning messages appear temporarily and might require you to acknowledge the message
by touching the OK button to resume or by touching the Cancel
button to cancel the job. With
certain warnings, the job might not complete or the print quality might be affected. If the alert or
warning message is related to printing and the auto-continue feature is on, the product will attempt to
resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Turning off and then turning on the power
might fix the problem. If a critical error persists, the product might require service.
Control panel messages
10.100X Supply Memory Error
Description
A specific print cartridge has a faulty or missing memory chip.
"X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Recommended action
Check the memory chip. If it is missing, broken or damaged, replace the cartridge.
Verify that the cartridge is installed in the correct location.
Reinstall the print cartridge.
Turn off and then turn on the product.
If the error persists, replace the cartridge.
49 Error, Turn off then on
Description
The product has experienced an internal embedded software error. Under most conditions, the product
automatically restarts.
Recommended action
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power
and wait for the product to initialize.
If the error persists, try the following solutions:
1. Perform an NVRAM initialization.
2. Update the firmware.
50.x Fuser Error
Description
ENWW
Tools for troubleshooting
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