Reference Guide

The network does not appear in the wireless networks list .......................................... 200
The wireless network is not functioning ..................................................................... 201
Service mode functions ......................................................................................................... 202
Secondary service menu ........................................................................................ 202
Open the secondary service menu ............................................................ 202
Secondary service menu structure ............................................................. 202
Product resets ....................................................................................................... 203
Restore the factory-set defaults ................................................................. 203
NVRAM initialization .............................................................................. 204
Solve fax problems ............................................................................................................... 204
Fax troubleshooting checklist .................................................................................. 204
Troubleshoot fax codes and trace reports ................................................................. 206
View and interpret fax error codes ........................................................... 206
Fax trace report ..................................................................................... 217
Fax logs and reports .............................................................................................. 217
Print all fax reports ................................................................................. 217
Print individual fax reports ....................................................................... 219
Set the fax error report ............................................................................ 219
Change error correction and fax speed ................................................................... 219
Set the fax-error-correction mode .............................................................. 219
Change the fax speed ............................................................................ 220
Solve problems sending faxes ................................................................................. 220
An error message displays on the control panel ......................................... 220
The Communication error. message appears .............................. 220
No dial tone. .......................................................................... 221
The Fax is busy. message appears ............................................ 221
The No fax answer. message appears ....................................... 222
Document feeder paper jam ..................................................... 222
The Fax storage is full. message appears ................................... 223
Scanner error ......................................................................... 223
The control panel displays a Ready message with no attempt to send the fax . 223
The control panel displays the message "Storing page 1" and does not
progress beyond that message ................................................................. 224
Faxes can be received, but not sent .......................................................... 224
Unable to use fax functions from the control panel ...................................... 224
Unable to use speed dials ....................................................................... 225
Unable to use group dials ....................................................................... 225
Receive a recorded error message from the phone company when trying to
send a fax ............................................................................................. 225
Unable to send a fax when a phone is connected to the product .................. 226
Solve problems receiving faxes ............................................................................... 227
The fax does not respond ........................................................................ 227
The fax has a dedicated phone line ........................................... 227
An answering machine is connected to the product ..................... 227
xii ENWW