Reference Guide

Change the color options ........................................................................ 180
Use paper that meets HP specifications .................................................................... 182
Print a cleaning page ............................................................................................ 182
Calibrate the product to align the colors .................................................................. 183
Check the print cartridges ...................................................................................... 183
Print the Supplies Status page .................................................................. 184
Interpret the Print Quality Page ................................................................. 185
Inspect the print cartridge for damage ...................................................... 186
Repetitive image defects .......................................................................... 187
Use the printer driver that best meets your printing needs ........................................... 188
Improve print quality for copies ............................................................................... 189
Clean the product ................................................................................................................ 190
Clean the exterior ................................................................................................. 190
Clean the paper path ............................................................................................ 190
Clean the paper path from the product control panel .................................. 190
Clean the scanner glass strip and platen .................................................................. 190
Clean the document feeder pickup rollers and separation pad .................................... 191
Clean the touch screen .......................................................................................... 192
The product does not print or it prints slowly ............................................................................ 193
The product does not print ...................................................................................... 193
The product prints slowly ........................................................................................ 194
Solve walk-up USB printing problems ...................................................................................... 195
The USB Flash Drive menu does not open when you insert the USB accessory ............... 195
The file does not print from the USB storage accessory ............................................... 195
The file that you want to print is not listed in the USB Flash Drive menu ........................ 195
Solve connectivity problems ................................................................................................... 196
Solve direct-connect problems ................................................................................. 196
Solve network problems ......................................................................................... 196
Poor physical connection ......................................................................... 196
The computer is using the incorrect IP address for the product ...................... 196
The computer is unable to communicate with the product ............................ 197
The product is using incorrect link and duplex settings for the network .......... 197
New software programs might be causing compatibility problems ................ 197
The computer or workstation might be set up incorrectly .............................. 197
The product is disabled, or other network settings are incorrect .................... 197
Solve wireless network problems ............................................................................................ 198
Wireless connectivity checklist ................................................................................ 198
The control panel displays the message: The wireless feature on this product has been
turned off ............................................................................................................. 199
The product does not print after the wireless configuration completes ........................... 199
The product does not print, and the computer has a third-party firewall installed ........... 199
The wireless connection does not work after moving the wireless router or product ........ 199
Cannot connect more computers to the wireless product ............................................. 200
The wireless product loses communication when connected to a VPN .......................... 200
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