LASERJET PRO MFP User Guide M435nw
HP LaserJet Pro MFP M435nw User Guide
Copyright and License Trademark Credits © 2013 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc.
Table of contents 1 Product introduction ..................................................................................................................................... 1 Product features .................................................................................................................................................... 2 Product views ........................................................................................................................................................
Automatically print on both sides (Mac OS X) .................................................................................. 38 Manually print on both sides (Mac OS X) .......................................................................................... 38 Print multiple pages per sheet (Mac OS X) ....................................................................................... 39 Select the paper type (Mac OS X) .................................................................................
A Cartridge is low or Cartridge is very low message displays on the product control panel ............................. 66 Enable or disable the Very Low settings .......................................................................................... 66 Replace the toner cartridge ................................................................................................................................. 67 7 Solve problems .............................................................................
The product is using incorrect link and duplex settings for the network ...................................... 100 New software programs might be causing compatibility problems ............................................. 100 The computer or workstation might be set up incorrectly ............................................................ 100 The product is disabled, or other network settings are incorrect ................................................. 100 Solve wireless network problems .............
1 Product introduction ● Product features ● Product views ● Control panel overview Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Product features Paper handling Tray 1 (100-sheet multipurpose tray) Tray 2 (250-sheet input tray) Optional Tray 3 (500-sheet input tray accessory) 250-sheet output bin Optional duplex printing accessory Supported operating systems Windows XP, 32-bit Windows Vista, 32-bit and 64-bit Windows 7, 32-bit and 64-bit Windows 8, 32-bit and 64-bit Windows 2003 Server (32-bit and 64-bit), print and scan drivers only Windows 2008 Server (32-bit and 64-bit), print and scan drivers only Windows 2012 Server, print an
Product views Product front view 1 2 10 3 9 8 4 5 6 3 ENWW 1 Scanner 2 Color touchscreen control panel (tilts up for easier viewing) 3 On/off button 4 Tray 1 (pull the handles on the sides to open) 5 Tray 2 6 Walk-up USB port (for printing and scanning without a computer) 7 Optional Tray 3 (available as an accessory) 8 Latch to open the front cover (access to the toner cartridge) 9 Output-bin extension for long paper 10 Output bin 7 Product views 3
Product back view 4 3 1 2 4 1 Port cover 2 Power connection 3 Optional duplex printing accessory 4 Rear door (provides access for clearing jams) Chapter 1 Product introduction ENWW
Interface ports 1 2 ENWW 1 Network port 2 Hi-Speed USB 2.
Control panel overview Control-panel layout 1 9 2 8 3 7 4 6 5 1 Touchscreen display Provides access to the product features and indicates the current status of the product 2 Help button and light Provides access to the control-panel help system 3 On/off button Turns the product on or off 4 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen NOTE: 5 Cancel button and light Clears settings, cancels the current job, or exits the current s
Control-panel Home screen The Home screen provides access to the product features, and it indicates the product status. NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might also be reversed for some languages. 1 1 2 3 4 5 6 11 10 9 8 7 Web Services button Provides quick access to HP Web Services features, including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s email address.
8 Chapter 1 Product introduction ENWW
2 Paper trays ● Supported paper sizes and types ● Load Tray 1 (multipurpose tray) ● Load Tray 2 ● Load Tray 3 (accessory) Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Supported paper sizes and types ● Supported paper sizes ● Supported paper types Supported paper sizes NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing. Table 2-1 Supported paper sizes Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Optional duplex printing Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) 11 x 17 279 x 432 mm (11 x 17 in) 12 x 18 305 x 457 mm (12 x 18 in) A3 297 x 420 mm (11.7 x 16.
Table 2-1 Supported paper sizes (continued) Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Optional duplex printing D Postcard (JIS) 200 x 148 mm (7.9 x 5.8 in) 8K 260 x 368 mm (10.2 x 14.5 in) 8K 270 x 390 mm (10.6 x 15.4 in) 8K 273 x 394 mm (10.8 x 15.6 in) 16K 184 x 260 mm (7.2 x 10.25 in) 16K 195 x 270 mm (7.7 x 10.6 in) 16K 197 x 273 mm (7.75 x 10.75 in) Oficio 8.5 x 13 216 x 330 mm (8.5 x 13 in) Envelope #10 105 x 241 mm (4.1 x 9.5 in) Envelope Monarch 98 x 191 mm (3.9 x 7.
Supported paper types NOTE: To obtain the best results, select the correct paper size and type in the print driver before printing.
Load Tray 1 (multipurpose tray) NOTE: Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes. It supports cut sheet paper weight 60–199 g/m2 (16–53 lb); labels and transparencies 0.10 to 0.14 mm thick (4.7 to 5 mils thick); envelopes weight 60 to 90 g/m2 (16 to 24 lb); and postcards weight 135 to 176 g/m2 (36-47 lb). For information about the correct paper orientation for loading paper in this tray, see Tray 1 paper orientation on page 16. 1.
14 3. For long paper, fold out the tray extension to support the paper. 4. Open the paper guides.
5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height indicators. The way you should orient the paper in the tray varies depending on the paper size. For additional information, see Tray 1 paper orientation on page 16. 6. Adjust the paper guides so that they lightly touch the paper stack but do not bend the paper. NOTE: To avoid jams, do not add paper to Tray 1 while the product is printing. Do not close Tray 1 while the product is printing.
Tray 1 paper orientation Paper type Paper size How to load paper Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and custom sizes Long edge leading into the product A3, B4, 11 x 17, Legal, Oficio 8.5 x 13, and custom sizes Short edge leading into the product Letter, A4, A5, B5, Executive, 16K, and custom sizes Face-up A3, B4, 11 x 17, Legal, Oficio 8.
Paper type Paper size How to load paper Labels Any compatible label size Face up Envelopes Any compatible envelope size Face-up Top edge toward the right of the tray, postage end entering the product last ENWW Load Tray 1 (multipurpose tray) 17
Load Tray 2 Tray 2 holds up to 250 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as many sheets. Do not overfill the tray. It supports cut sheet paper weight 60–120 g/m2 (16–32 lb). For information about the correct paper orientation for loading paper in this tray, see Tray 2 paper orientation on page 21. CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper only from Tray 1. 1.
3. If you are loading B4, A3, 11 x 17, Legal, or Oficio 8.5 x 13 size paper, unlock the rear tray guide using the slide lock at the back of the tray. 4. Adjust the tray length to the correct paper size. 5. Load paper into the tray. Check the paper to make sure the guides lightly touch the stack, but do not bend the paper. The way you should orient the paper in the tray varies depending on the paper size. For additional information, see Tray 2 paper orientation on page 21.
6. Slide the tray completely into the product. 7. On the product control panel, configure the paper size and type to match the paper loaded in the tray. a. From the Home screen on the product control panel, touch the Setup button. b. Open the following menus: System Setup Paper Setup Tray 2 c. Touch Paper Size and select the correct size. d. Touch Paper Type and select the correct type.
Tray 2 paper orientation Paper type Paper size How to load paper Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and custom sizes Long edge along the front of the tray A3, B4, 11 x 17, Legal, Oficio 8.5 x 13, and custom sizes Long edge along the side of the tray Letter, A4, A5, B5, Executive, 16K, and custom sizes Face-down A3, B4, 11 x 17, Legal, Oficio 8.
Load Tray 3 (accessory) Optional Tray 3 holds up to 500 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as many sheets. Do not overfill the tray. It supports cut sheet paper weight 60–120 g/m2 (16–32 lb). For information about the correct paper orientation for loading paper in this tray, see Tray 3 paper orientation on page 25. NOTE: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1. 1.
3. Adjust the paper length to the correct paper size. 3 4. Load paper into the tray. Check the paper to make sure the guides lightly touch the stack, but do not bend the paper. The way you should orient the paper in the tray varies depending on the paper size. For additional information, see Tray 3 paper orientation on page 25. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator.
5. Slide the tray completely into the product. 3 6. On the product control panel, configure the paper size and type to match the paper loaded in the tray. a. From the Home screen on the product control panel, touch the Setup button. b. Open the following menus: System Setup Paper Setup Tray 3 c. Touch Paper Size and select the correct size. d. Touch Paper Type and select the correct type.
Tray 3 paper orientation Paper type Paper size How to load paper Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and custom sizes Long edge along the front of the tray 3 A3, B4, 11 x 17, Legal, Oficio 8.5 x 13, and custom sizes Long edge along the side of the tray 3 Preprinted, prepunched, or letterhead Letter, A4, A5, B5, Executive, 16K, and custom sizes Face-down Top edge at the right of the tray 3 A3, B4, 11 x 17, Legal, Oficio 8.
26 Chapter 2 Paper trays ENWW
3 Print ● Print tasks (Windows) ● Print tasks (Mac OS X) ● Web-based printing ● Set up HP Wireless Direct Printing ● Use walk-up USB printing Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Print tasks (Windows) ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) ● Select the paper type (Windows) ● Additional printing information How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2.
Automatically print on both sides (Windows) Use this procedure for products that have an automatic duplexer installed. If the product does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, you can print on both sides manually. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
30 4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog box. 5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows) Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Finishing tab.
32 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. 5. Retrieve the printed stack from the output bin, and place it with the printed-side facing down in Tray 1. 6. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down list.
34 5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close the Document Properties dialog box. 6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option.
36 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Additional printing information Go to www.hp.
Print tasks (Mac OS X) ● How to print (Mac OS X) ● Automatically print on both sides (Mac OS X) ● Manually print on both sides (Mac OS X) ● Print multiple pages per sheet (Mac OS X) ● Select the paper type (Mac OS X) ● Additional printing information How to print (Mac OS X) The following procedure describes the basic printing process for Mac OS X. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray. 8. If prompted, touch the appropriate control panel button to continue. Print multiple pages per sheet (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list or click Show Details, and then click the Layout menu. 4.
Web-based printing Several options are available for remote printing over the Internet. For more information about these options, see the support Web site for this product. HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. To use HP ePrint, the product must meet these requirements: ● The product must be connected to a wired or wireless network and have Internet access.
AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● iBooks ● Select third-party applications To use AirPrint, the product must be connected to the same wireless network as the Apple device.
Set up HP Wireless Direct Printing The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Direct-enabled product without requiring connection to an established network or the Internet.
Use walk-up USB printing ENWW 1. Insert the USB flash drive into the walk-up USB port on the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents screen, and then touch the name of the folder on the USB drive where the document is stored. When the summary screen opens, you can touch it to adjust the settings.
44 Chapter 3 Print ENWW
4 Copy ● Make a copy ● Copy on both sides (duplex) ● Optimize copy quality Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Make a copy 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 46 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 4. Touch the Start Copy button to start copying.
Copy on both sides (duplex) 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. ENWW 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button. 4. Scroll to and touch the Two-Sided button. 5.
Optimize copy quality Use the product control panel to optimize copy quality for different types of documents. The following copyquality settings are available: 48 ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. ● Text: Use this setting for documents that contain mostly text.
5 Scan ● Scan by using the HP Scan software (Windows) ● Scan by using the HP Scan software (Mac OS X) ● Scan to a destination Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Scan by using the HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file, send it through email, or send it to another software application. 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 2.
Scan by using the HP Scan software (Mac OS X) Use the HP Scan software to initiate scanning from software on your computer. 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. ENWW 2. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications folder. 3.
Scan to a destination ● Scan to a USB flash drive ● Set up scan to network folder and scan to email features ● Scan to email ● Scan to a network folder Scan to a USB flash drive 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 2. Insert a USB flash drive into the walk-up USB port. 3.
8. Click the Scan to E-mail Setup link in the left pane of the screen. 9. Click the Outgoing E-mail Profiles link, and then click the New button. 10. Complete the fields on this screen. Ask your network administrator or your Internet service provider for the SMTP Server information. If the SMTP server requires authentication, you also need to know the SMTP User ID and password. 11. Click the Save and Test button at the bottom of the screen to save the settings and test the setup. 12.
1. Load the document on the scanner glass according to the indicators on the product. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control panel, touch the Scan button. 3. Touch the Scan to Network Folder item. 4. In the list of network folders, select the folder to which you want to save the document. 5. The control panel screen displays the scan settings. 6.
6 Manage the product ● Change the product connection type (Windows) ● Use HP Web Services applications ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● A Cartridge is low or Cartridge is very low message displays on the product control panel ● Replace the toner cartridge Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates.
Change the product connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the product CD.
Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the Internet. For more information and to download these applications go to the HP Connected Web site at www.hpconnected.com. To use this feature, the product must be connected to a computer or network that has an Internet connection. HP Web Services must be enabled on the product. Follow this procedure to enable HP Web Services: 1.
HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available only if you performed a full installation when you installed the product. Depending on how the product is connected, some features might not be available. 1. Click the Start button, and then click the Programs item. 2.
Tab or section Description Scan tab Configure the Scan to Network Folder and Scan to E-mail features. Networking tab Provides the ability to change network settings from your computer. ENWW ● Network Folder Setup: Configure folders on the network to which the product can save a scanned file. ● Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature. ● Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the product.
HP Utility for Mac OS X Use the HP Utility for Mac OS X to check product status or to view or change product settings from your computer. You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the Apple menu, click the System Preferences menu, and then click the Print & Fax icon or the Print & Scan icon. 2. Select the product in the left side of the window. 3. Click the Options & Supplies button. 4.
Menu Printer Settings Item Description HP Connected Access the HP Connected Web site. Upload Fonts Upload fonts from your computer to the product. Auto-off Configure the product to automatically turn off after a period of inactivity. You can adjust the number of minutes after which the product turns off. Network Settings Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.
Use HP Web Jetadmin software HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features.
Economy settings ● Print with EconoMode ● Set the Sleep Delay ● Set the Auto Power Down delay Print with EconoMode This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge.
3. Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you touch the screen on the product control panel. You can change which events cause the product to wake. Open the following menus: ● System Setup ● Energy Settings ● Auto Power Down ● Wake Events To turn off a wake event, select the event, clear the check box next to it and then touch the Done button.
A Cartridge is low or Cartridge is very low message displays on the product control panel Black cartridge is low: The product indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Black cartridge is very low: The product indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Replace the toner cartridge When a toner cartridge approaches the end of useful life, you are prompted to order a replacement. You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. The following illustration shows the toner-cartridge components. 2 3 1 1. 1 Imaging drum (Be careful not to touch the imaging drum.) 2 Memory chip 3 Sealing tape Open the front door.
2. Remove the used toner cartridge. 3. Remove the new toner cartridge from the bag. Place the used toner cartridge in the bag for recycling. 4. Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge. CAUTION: Do not touch the imaging drum.
5. Remove the sealing tape. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the tonercartridge box to return for recycling. 6. Align the toner cartridge with the tracks inside the product, insert the toner cartridge until it is firmly seated. 7. Close the front door.
70 Chapter 6 Manage the product ENWW
7 Solve problems ● Control panel help system ● Restore the factory-set defaults ● Solve paper feed or jam problems ● Clear jams in Tray 1 ● Clear jams in Tray 2 ● Clear jams in Tray 3 (accessory) ● Clear jams in the toner-cartridge area ● Clear jams in the rear door and fuser area ● Clear jams in the output bin ● Clear jams in the optional duplexer ● Improve print quality ● Improve copy and scan quality ● Solve wired network problems ● Solve wireless network problems Go to www.
Control panel help system The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. On the product control panel, touch the Setup 2.
Solve paper feed or jam problems If the product has recurring problems with paper feeding or with jams, use the following information to reduce the number of occurrences. The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper size and type are set correctly on the product control panel. 4.
a. From the Home screen on the product control panel, touch the Setup b. Touch the Service menu. c. Touch the Cleaning Page button. d. Load plain letter or A4 paper when you are prompted. e. Touch the OK button to begin the cleaning process. button. The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation. Wait until the process is complete. Discard the page that prints. 5.
Clear jams in Tray 1 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the product using both hands. If most of the sheet of paper has been pulled inside the product or no paper is visible, continue with the following steps. 76 2. Open the front door. 3. Remove the toner cartridge.
4. Lift the jam-plate and carefully remove any jammed paper. Use both hands to remove jammed paper to avoid tearing the paper. 5. Reinsert the toner cartridge. 6. Close the front door.
Clear jams in Tray 2 78 1. Remove the tray from the product. 2. Remove the paper from the tray, and discard any damaged paper. 3. Make sure the paper guides are adjusted for the correct paper size. If necessary, unlock the tray using the slide lock at the rear of the tray, and then adjust to the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Reinsert and close the tray. 6. Open the front door.
80 7. Remove the toner cartridge. 8. Lift the jam-plate and carefully remove any jammed paper. Use both hands to remove jammed paper to avoid tearing the paper.
9. Reinsert the toner cartridge. 10. Close the front door.
Clear jams in Tray 3 (accessory) 1. Remove the tray from the product. 3 2. Remove the paper from the tray, and discard any damaged paper. 3 3. Make sure the paper guides are adjusted for the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 3 5. Reinsert and close the tray. 3 6. Open the front door.
84 7. Remove the toner cartridge. 8. Lift the jam-plate and carefully remove any jammed paper. Use both hands to remove jammed paper to avoid tearing the paper.
9. Reinsert the toner cartridge. 10. Close the front door.
Clear jams in the toner-cartridge area 86 1. Open the front door. 2. Remove the toner cartridge. 3. Lift the jam-plate and carefully remove any jammed paper. Use both hands to remove jammed paper to avoid tearing.
4. Reinsert the toner cartridge. 5. Close the front door.
Clear jams in the rear door and fuser area 88 1. Open the rear door to check for jammed paper. 2. Remove any jammed paper. Use both hands to pull out the paper to avoid tearing. 3. Close the rear door.
Clear jams in the output bin 1. If paper is visible in the output bin, grasp the leading edge with both hands and slowly remove it. 2. Open the rear door to check for jammed paper.
90 3. Remove any jammed paper. Use both hands to pull out the paper to avoid tearing. 4. Close the rear door.
Clear jams in the optional duplexer 1. Remove the duplexer. 2. Remove any paper from the duplexer. 3. Reinstall the duplexer.
Improve print quality ● Print from a different software program ● Check the paper-type setting for the print job ● Check the toner-cartridge status ● Print a cleaning page ● Inspect the toner cartridge for damage ● Check the paper and printing environment ● Check the EconoMode settings ● Try a different print driver Print from a different software program Try printing from a different software program.
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Check the paper-type setting (Mac OS X) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the product. 3. Open the menus drop-down list or click Show Details, and then click the Finishing menu. 4. Select a type from the Media-type drop-down list.
Print a cleaning page Print a cleaning page to remove dust and excess toner from the fuser if you are having any of the following problems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Use the following procedure to print a cleaning page. 1. From the Home screen on the product control panel, touch the Setup 2. Touch the Service menu. 3. Touch the Cleaning Page button. 4.
Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper: ● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. ● Use paper that has not been previously printed on. ● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in inkjet printers. ● Use paper that is not too rough.
HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 96 Chapter 7 Solve problems ● Provided as the default driver. This driver is automatically installed unless you select a different one.
Improve copy and scan quality Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner. 1. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. 2. Open the scanner lid. 3.
Edge-to-edge copying The product cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page. Considerations for printing or scanning documents with cropped edges: 98 ● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner indicated by the icon on the scanner. Recopy or scan in this position.
Solve wired network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 2. If the window displays round-trip times, the network is working.
Solve wireless network problems ● Wireless connectivity checklist ● The product does not print after the wireless configuration completes ● The product does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or product ● Cannot connect more computers to the wireless product ● The wireless product loses communication when connected to a VPN ● The network does not appear in the wireless networks list ● The wi
The product does not print after the wireless configuration completes 1. Make sure that the product is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3. Make sure that the wireless network is working correctly. 4. Make sure that your computer is working correctly. If necessary, restart the computer. 5. Verify that you can open the product HP Embedded Web Server from a computer on the network.
The wireless network is not functioning 1. Make sure that the network cable is not connected. 2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. b. Type ping followed by the router IP address.
104 Chapter 7 Solve problems ENWW
8 Parts, supplies, and accessories ● Order parts, accessories, and supplies ● Customer self-repair parts ● Accessories Go to www.hp.com/support/ljMFPM435nw for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products.
Order parts, accessories, and supplies HP original toner cartridges and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Customer self-repair parts The following customer self-repair parts are available for the product.
Index A accessories ordering 106 part numbers 106 AirPrint 41 applications downloading 57 Apps menu 57 B bins, output locating 3 C cartridge replacing 67 checklist wireless connectivity 101 cleaning glass 97 paper path 94 control panel buttons and lights 6 help 72 Home screen 7 locating 3 copy quality improving 97 copying edges of documents 98 multiple copies 46 optimizing for text or pictures 97 quality, adjusting 48 setting paper size and type 97 single copies 46 two-sided documents 47 covers, locating
N network password, changing 63 password, setting 63 network folder scanning to 52 network installation 56 networking 2 networks HP Web Jetadmin 62 installing the product 56 number of copies, changing 46 print drivers selecting 95 print on both sides Mac 38 manually, Windows 31 Windows 31 print quality improving 92 printing from USB flash drives 43 printing on both sides settings (Windows) 29 ordering 106 part numbers 106 replacing toner cartridge 67 status, viewing with HP Utility for Mac 60 using when l
W walk-up USB printing 43 Web Services applications 57 enabling 57 Web sites HP Web Jetadmin, downloading 62 wireless network troubleshooting 101 wireless network interference 103
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