LASERJET PRO 100 COLOR MFP M175 User Guide
LaserJet Pro 100 color MFP M175 User Guide
Copyright and License Trademark Credits © 2012 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries. The information contained herein is subject to change without notice.
Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product. WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product.
iv Conventions used in this guide ENWW
Table of contents 1 Product basics ................................................................................................................................................ 1 Product comparison ............................................................................................................................. 2 Environmental features ........................................................................................................................ 3 Accessibility features .............
4 Use the product with Mac ............................................................................................................................ 23 Software for Mac ................................................................................................................................ 24 Supported operating systems for Mac ............................................................................... 24 Supported printer drivers for Mac .......................................................
Paper orientation for loading trays ..................................................................................... 56 7 Print cartridges and imaging drum ............................................................................................................. 57 Print cartridge and imaging drum features ......................................................................................... 58 Supplies views ........................................................................................
Manual color options ........................................................................................................ 103 Use the HP EasyColor option for Windows ...................................................................................... 105 Match colors ..................................................................................................................................... 106 10 Copy ............................................................................................
Archive print ..................................................................................................................... 134 Clean the product ............................................................................................................................. 135 Clean the document feeder pickup rollers and separation pad ....................................... 135 Clean the paper path .......................................................................................................
Wireless connectivity checklist ........................................................................................ 162 The product does not print after the wireless configuration completes ............................ 162 The product does not print, and the computer has a third-party firewall installed ........... 163 The wireless connection does not work after moving the wireless router or product ...... 163 Cannot connect more computers to the wireless product .......................................
Environmental product stewardship program ................................................................................... 185 Protecting the environment .............................................................................................. 185 Ozone production ............................................................................................................ 185 Power consumption .........................................................................................................
xii ENWW
1 ENWW Product basics ● Product comparison ● Environmental features ● Accessibility features ● Product views 1
Product comparison 2 Base model Network model ● Speed: Prints up to 16 A4-size pages per minute (ppm) or 17 letter-size ppm monochrome and 4 ppm color HP LaserJet Pro 100 color MFP M175 plus: ● Tray: 150 sheets of 75 g/m2 (20 lb) ● Output bin: 50 sheets of 75 g/m2 (20 lb) ● Connectivity: Hi-Speed USB 2.0 port ● Two-sided printing (duplexing): Manual duplexing (using the printer driver) ● Introductory print cartridges: Supplied with product Chapter 1 Product basics ● Connectivity: 802.
Environmental features Recycling Reduce waste by using recycled paper. Recycle print cartridges by using the HP return process. Energy savings Save energy with sleep mode and low power mode. HP Instant-on Technology produces the first page faster when the product is coming out sleep mode or low power mode so that the print job is done sooner. Manual duplex printing Save paper by using the manual duplex printing setting.
Product views Product front view 1 2 8 3 7 6 4 5 4 1 Document feeder 2 Scanner 3 Output bin 4 Power button 5 Main-input tray 6 Front cover (provides access to the imaging drum) 7 Print cartridge door (provides access to the print cartridges) 8 Control panel Chapter 1 Product basics ENWW
Product back view 2 1 3 4 5 1 Security slot 2 Rear jam-access door 3 USB port 4 HP internal network port (network models only) 5 Power receptacle Serial number and model number location The label that contains the product and serial numbers is on the inside of the front cover.
Control panel layout 1 2 3 4 5 6 7 8 16 15 14 9 10 13 6 12 11 1 Control panel display: The display provides information about the product. Use the menus on the display to establish product settings. 2 Toner level gauges. These gauges indicate the estimated amount of toner left in each cartridge. 3 Ready light. This light indicates that the product is ready or is processing a job. 4 Attention light. This light indicates a problem with the product. View the display for a message.
2 ENWW Control panel menus ● Setup menu ● Function specific menus 7
Setup menu To open this menu, press the Setup ● Reports ● System Setup ● Service ● Network Setup button. The following sub menus are available: Reports menu First level Demo Page Menu Structure Config Report Supplies Status Network Summary (network models only) Usage Page PCL Font List PS Font List PCL6 Font List Color Usage Log Service Page Diagnostics Page Print Quality System Setup menu In the following table, items that have an asterisk (*) indicate the factory default setting.
First level Second level Paper Setup Def. Paper Size Third level Values Letter A4 Legal Def. Paper Type Tray 1 Lists available media types. Paper Type Lists available media types. Paper Size Lists available media sizes.
First level Second level Third level Values Supply Settings Black Cartridge Very Low Setting Stop Prompt Continue* Color Cartridges Low Threshold (Range of 1-100) Very Low Setting Stop Prompt Continue Print Black* Low Threshold Cyan (Range of 1-100) Magenta (Range of 1-100) Yellow (Range of 1-100) Imaging Drum Very Low Setting Stop* Prompt Continue Low Threshold (Range of 1-100) Store Usage Data On Supply* Not On Supply Courier Font Regular* Dark Color Copy On* Off Service menu In
First level Second level USB Speed Values High* Full Less Paper Curl On Off* Archive Print On Off* Firmware Date Restore Defaults Network Setup menu (network models only) In the following table, items that have an asterisk (*) indicate the factory default setting.
Function specific menus The product features a function-specific menu for copying. To open this menu, press the Copy Menu button on the control panel. Copy Menu In the following table, items that have an asterisk (*) indicate the factory default setting.
First level Second level Draft Mode Values On Off* Image Adjustment Lightness (Slider with a range of 11 settings.) Contrast (Slider with a range of 11 settings.) Sharpen (Slider with a range of 11 settings.) Background (Slider with a range of 11 settings.) Color Balance Red (Slider with a range of 11 settings.) Green (Slider with a range of 11 settings.) Blue (Slider with a range of 11 settings.) Grayness (Slider with a range of 11 settings.
14 Chapter 2 Control panel menus ENWW
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Change print job settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 15
Supported operating systems for Windows The product comes with software for the following Windows® operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pack 3) ● Windows Server 2008 (32-bit and 64-bit) Supported printer drivers for Windows The product comes with software for Windows that allows the computer to communicate with the product. This software is called a printer driver.
HP UPD PCL 5 driver description ENWW ● Available for download from the Web at www.hp.
Change print job settings Tool for changing the settings Method for changing the settings Duration of changes Hierarchy of changes Software program settings On the File menu in the software program, click Page Setup or a similar command. These settings are in effect for the current print job only. Settings changed here override settings changed anywhere else. Printer Properties in the software program The steps vary for each software program. This procedure is most common.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. Change the default settings for all print jobs 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
Remove software for Windows Windows XP 1. Click Start, and then click Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start, and then click All Programs. 2. Click HP, and then click the product name. 3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Software for other operating systems ENWW OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. Linux For information, go to www.hp.com/go/linuxprinting.
22 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Mac ● Software for Mac ● Print with Mac ● Scan with Mac ● Solve problems with Mac 23
Software for Mac Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5 and 10.6 NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported. Supported printer drivers for Mac The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, and Printer Dialog Extensions (PDEs) for use with Mac OS X computers.
Install software for Mac computers on a wired network Configure the IP address The product IP address can be set manually, or it can be configured automatically via DHCP, BootP, or AutoIP. Manual configuration Only the IPv4 protocol can be configured manually. button. 1. On the control panel, press the Setup 2. Use the arrow buttons to select Network Setup, and then press the OK button. 3. Use the arrow buttons to select TCP/IP Config, and then press the OK button. 4.
Connect the product to a wireless network using WPS If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the product on a wireless network. 1. Press the WPS button on your wireless router. 2. Press and hold the Wireless button on the product control panel for two seconds. Release the button when the wireless light starts blinking. 3. Wait up to two minutes while the product establishes a network connection with the wireless router.
NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else. ● Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box.
Software for Mac computers Supported utilities for Mac (network models only) HP Utility for Mac Use the HP Utility to set up product features that are not available in the printer driver. You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Utility ▲ From the dock, click HP Utility. -orFrom Applications, click Hewlett Packard, and then click HP Utility.
Print with Mac Cancel a print job with Mac 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one print job is waiting, pressing the Cancel button clears the pint job that currently appears on the product control panel. 2. You can also cancel a print job from a software program or a print queue.
Create a printing preset 1. On the File menu, click the Print option. 2. Select the driver. 3. Select the print settings that you want to save for reuse. 4. In the Presets menu, click the Save As... option, and type a name for the preset. 5. Click the OK button. Use printing presets 1. On the File menu, click the Print option. 2. Select the driver. 3. In the Presets menu, select the printing preset. NOTE: To use printer-driver default settings, select the standard option.
Print multiple pages on one sheet of paper with Mac 1. On the File menu, click the Print option. 2. Select the driver. 3. Open the Layout menu. 4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet.
3. Open the Color Options menu or the Color/Quality Options menu. 4. Open the Advanced menu, or select the appropriate tab. 5. Adjust the individual settings for text, graphics, and photographs. Use the Services menu with Mac If the product is connected to a network, use the Services menu to obtain product and supply-status information. 1. On the File menu, click the Print option. 2. Open the Services menu. 3. To perform a maintenance task, do the following: 4. 32 a.
Scan with Mac Use the HP Scan software to scan images to a Mac computer. 1. Load the document onto the scanner glass or into the document feeder. 2. Open the Applications folder, and then click Hewlett-Packard. Double-click HP Scan. 3. Open the HP Scan menu and click Preferences. From the Scanner pop-up menu, select this product from the list, and click Continue. 4. To use the standard preset settings, which produce acceptable results for images and text, click the Scan button.
Solve problems with Mac For information about solving problems with a Mac, see Solve common Mac problems on page 166.
5 ENWW Connect the product ● Supported network operating systems (network models only) ● Use HP Smart Install to connect to a computer, a wired network, or a wireless network ● Connect with USB by using the software CD-ROM ● Connect to a network by using the software CD-ROM (network models only) 35
Supported network operating systems (network models only) The product supports the following operating systems for wireless printing: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pack 3) ● Windows Server 2008 (32-bit and 64-bit) ● Mac OS X v10.5 and v10.
Use HP Smart Install to connect to a computer, a wired network, or a wireless network NOTE: This installation type is supported for Windows only. The HP Smart Install allows you to install the product driver and software by connecting the product to a computer through a USB cable. NOTE: The installation CD is not required during an HP Smart Install. Do not insert the software installation CD into the computer CD drive. ENWW 1. Turn the product on. 2. Connect the USB cable. 3.
Connect with USB by using the software CD-ROM CAUTION: Do not connect the USB cable until the installation software prompts you to connect it. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). 38 1. Quit all open programs on the computer. 2. Install the software from the CD, and follow the onscreen instructions. 3.
Connect to a network by using the software CD-ROM (network models only) The product can connect to wired or wireless networks. NOTE: You cannot connect to a wired and wireless network simultaneously. Wired connections take precedence. Supported network protocols Network models support the TCP/IP protocol, which is the most widely used and accepted networking protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6.
Automatic configuration button. 1. On the control panel, press the Setup 2. Use the arrow buttons to select Network Setup, and then press the OK button. 3. Use the arrow buttons to select TCP/IP Config, and then press the OK button. 4. Use the arrow buttons to select Automatic, and then press the OK button. It may take several minutes before the automatic IP address is ready for use.
NOTE: If this method is not successful, try using the wireless network setup using the USB cable method. Connect the product to a wireless network using a USB cable If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the product on a wireless network. Using a USB cable to transfer settings makes setting up a wireless connection easier. After the setup is complete, you can disconnect the USB cable and use the wireless connection. 1.
Reduce interference on a wireless network The following tips can reduce interference in a wireless network: 42 ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.
Advanced wireless setup Wireless communication modes You can use one of two wireless communication modes: infrastructure or ad-hoc. Infrastructure wireless network (recommended) The product communicates with other devices on the network through a wireless router. Ad-hoc wireless network The product communicates directly with other wireless devices without using a wireless router. All devices on the ad hoc network must have the following: ● 802.
name, which is typically the manufacturer's name. For information on how to change the network name, see the documentation that came with the wireless router. To prevent other users from accessing your network, turn on WPA or WEP data encryption. ● Wired Equivalent Privacy (WEP): WEP is the original native security mechanism in the 802.11 standard. You create a unique key containing hexadecimal or alphanumeric characters, which other users must provide before they can access your network.
Configure the network product View or change network settings Use the HP Device Toolbox to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.xxx ● If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It has a format similar to this: xxxx::xxxx:xxxx:xxxx:xxxx ENWW 2.
46 Chapter 5 Connect the product ENWW
6 ENWW Paper and print media ● Understand paper use ● Change the printer driver to match the paper type and size ● Supported paper sizes ● Supported paper types ● Load paper trays 47
Understand paper use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause poor print quality, increased jams, and premature wear on the product. For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
ENWW Media type Do Do not Heavy paper ● Use only heavy paper that is approved for use in laser printers and meets the weight specifications for this product. ● Do not use paper that is heavier than the recommended media specification for this product unless it is HP paper that has been approved for use in this product. Glossy or coated paper ● Use only glossy or coated paper that is approved for use in laser printers. ● Do not use glossy or coated paper designed for use in inkjet products.
Change the printer driver to match the paper type and size NOTE: If you change the page settings in the software program, those settings override any settings in the printer driver. 50 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Select a size from the Size is drop-down list. 5. Select a paper type from the Type is drop-down list. 6. Click the OK button.
Supported paper sizes This product supports various paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in) Executive 184 x 267 mm (7.25 x 10.5 in) 8.5 x 13 216 x 330 mm (8.5 x 13 in) 4x6 101.6 x 152.
Table 6-2 Supported envelopes and postcards (continued) Size Dimensions Double Japan Postcard Rotated 148 x 200 mm (5.83 x 7.87 in) Double Postcard (JIS) Custom Minimum: 76 x 127 mm (3 x 5 in) Maximum: 216 x 356 mm (8.5 x 14.0 in) NOTE: When defining custom sizes using the printer driver, always specify the short edge of the page as the width and the long edge as the length.
Supported paper types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ LJColorMFPM175.
54 ◦ Colored ◦ Rough ◦ Heavy rough ◦ HP Tough paper Chapter 6 Paper and print media ENWW
Load paper trays Load the input tray NOTE: When you add new paper make sure that you remove all of the paper from the input tray and straighten the stack of new paper. Do not fan the paper. This reduces jams by preventing multiple sheets of paper from feeding through the product at one time. NOTE: first. When printing on small sizes or custom paper, load the short edge (width) into the product 1. Load the paper face-up, top forward in the input tray. 2.
Tray capacity Tray or bin Paper type Specifications Capacity Input tray Paper 60-220 g/m2 (16-59 lb) 150 sheets of 75 g/m2 (20 lb) Print quality is assured for HP media. Envelopes 60-90 g/m2 (16-24 lb) Up to 10 envelopes Transparencies 0.12-0.13 mm (0.0047-.0.
7 ENWW Print cartridges and imaging drum ● Print cartridge and imaging drum features ● Supplies views ● Manage print cartridges and the imaging drum ● Solve problems with print cartridges or the imaging drum 57
Print cartridge and imaging drum features Feature Description Part numbers ● Black print cartridge: CE310A ● Cyan print cartridge: CE311A ● Yellow print cartridge: CE312A ● Magenta print cartridge: CE313A ● Imaging drum: CE314A NOTE: The selectibility number for all print cartridges and the imaging drum is 126A. Accessibility ● Print cartridges and the imaging drum can be installed and removed by using one hand.
Supplies views Print cartridge views 1 2 1 Print cartridge memory tag Imaging drum views 1 1 ENWW Imaging drum memory tag Supplies views 59
Manage print cartridges and the imaging drum Correctly using, storing, and monitoring the print cartridge and imaging drum can help ensure highquality print output. Change settings for print cartridges or the imaging drum Print when a print cartridge or imaging drum is at estimated end of life Low message—where is the color print cartridge or the imaging drum: The product indicates when a supply level is low. Actual life remaining may vary.
Replacement instructions Replace the print cartridges When a print cartridge approaches the estimated end of its useful life, you can continue printing with the current print cartridge until it no longer yields acceptable print quality. Once an HP print cartridge has reached “very low’, the HP Premium Protection Warranty on that supply has ended.
3. Grasp the old print cartridge by the center handle and remove it. 4. Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and box for recycling. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the roller on the print cartridge. 5. Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner evenly inside the print cartridge. 6.
8. Grasp the print cartridge by the center handle and insert into the product. NOTE: Compare the color label on the print cartridge to the color label in the carousel slot to make sure the print cartridge color matches the carousel position. CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. 9. Close the print cartridge door. NOTE: After closing the print cartridge door, the control panel shows the Calibrating..
Replace the imaging drum NOTE: The imaging drum installed in this product is covered by the product warranty. Replacement imaging drums have a one-year limited warranty from the date of installation. The imaging drum installation date displays on the supplies status page. The HP Premium Protection Warranty applies only to the print cartridges for the product. 64 1. Open the print cartridge door. 2. Open the front cover.
3. Lift the two levers that hold the imaging drum. 4. Remove the old imaging drum. 5. Remove the new imaging drum from the packaging. Place the used imaging drum in the bag and box for recycling.
6. Remove the protective shielding from the new imaging drum. CAUTION: To prevent damage, do not expose the imaging drum to light. Cover it with a piece of paper. CAUTION: Do not touch the green roller. Fingerprints on the imaging drum can cause print-quality problems. 66 7. Insert the new imaging drum in the product. 8. Lower the two levers that hold the imaging drum.
9. Close the front cover. 10. Close the print cartridge door. NOTE: After closing the print cartridge door, the control panel shows the Calibrating... message. Allow a few minutes for the product to calibrate. Recycle supplies For US and Puerto Rico HP LaserJet print cartridge recycling returns, use the pre-paid, preaddressed shipping label contained in the box. To use the UPS label, give the package to the UPS driver during your next delivery or pickup, or take it to an authorized UPS drop-off center.
HP policy on non-HP supplies Hewlett-Packard Company cannot recommend the use of non-HP print cartridges and imaging drums, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer.
Solve problems with print cartridges or the imaging drum Check the print cartridges and imaging drum Check each print cartridge, and replace it if necessary, if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Printed pages have small unprinted areas. ● Printed pages have streaks or bands. If you determine that you need to replace a print cartridge, print the supplies status page to find the part number for the correct genuine HP print cartridge.
Inspect the print cartridges and imaging drum for damage 1. Remove the print cartridge from the product, and examine for damage. 2. If the print cartridge does not appear to be damaged, rock the print cartridge gently several times and reinstall it. Print a few pages to see if the problem is resolved. 3. If the problem is not resolved, remove the imaging drum from the product, and examine the surface. CAUTION: Do not touch the green roller.
Repeating defects If defects repeat at any of the following intervals on the page, a print cartridge or the imaging drum might be damaged. ● 22 mm (print cartridge) ● 26 mm (imaging drum) ● 29 mm (print cartridge) ● 94 mm (imaging drum) Print the supplies status page Use the control panel to print configuration and supplies status pages that give details about the product and its current settings. ENWW button. 1. On the product control panel, press the Setup 2.
Interpret the print quality page 1. On the product control panel, press the Setup button. 2. Use the arrow buttons to select the Reports menu, and then press the OK button. 3. Use the arrow buttons to select the Print Quality item, and then press the OK button. This page contains five bands of color, which are divided into four groups as indicated in the following illustration. By examining each group, you can isolate the problem to a particular print cartridge.
Interpret control panel messages for print cartridges or the imaging drum Control panel message Description Recommended action 10.0004 Supply Error There is a communication failure with the imaging drum. ● Turn the product off and then on. ● If the error persists, replace the imaging drum. ● If the error persists, contact HP. See www.hp.com/support/ LJColorMFPM175 or the support flyer that came in the product box. ● Turn the product off and then on.
Control panel message Description Recommended action Door open The print cartridge door is open. Close the print cartridge door. Jam in cartridge area The product has detected a paper jam in the print cartridge area. Clear the jam from the area indicated in the message, and then follow the control panel instructions. Magenta cartridge is low The print cartridge is nearing the estimated end of its useful life. Printing can continue, but consider having a replacement supply on hand.
Control panel message Description Recommended action Replace Supplies. Printing Black. One or more of the print cartridges is at the estimated end of its useful life. The product is customer-configured to print with the black cartridge only, until the very low print cartridges are replaced. To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary.
Control panel message Description Recommended action Used cartridges installed Used supplies have been installed. The print cartridges are most likely refilled cartridges. If you believe you purchased a genuine HP supply, visit this HP Web address: www.hp.com/go/anticounterfeit.
8 ENWW Print tasks ● Cancel a print job ● Basic print tasks with Windows ● Additional print tasks with Windows 77
Cancel a print job 1. If the print job is currently printing, cancel it by pressing the Cancel control panel. button on the product NOTE: Pressing the Cancel button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel button clears the process that currently appears on the product control panel. 2. 78 You can also cancel a print job from a software program or a print queue.
Basic print tasks with Windows The methods to open the print dialog from software programs can vary. The procedures that follow include a typical method. Some software programs do not have a File menu. See the documentation for your software program to learn how to open the print dialog. Open the printer driver with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
Change the number of print copies with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then select the number of copies. Save custom print settings for reuse with Windows Use a printing shortcut with Windows 80 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver. Create printing shortcuts 1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, or if you select a different shortcut, all your adjustments are lost.
5. Select the print options for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. Improve print quality with Windows Select the page size with Windows ENWW 1. On the File menu in the software program, click Print. 2.
3. Click the Paper/Quality tab. 4. Select a size from the Size is drop-down list. Select a custom page size with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Custom button. 5. Type a name for the custom size and specify the dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper.
2. On the File menu in the software program, click Print. 3. Select the product, and then click the Properties or Preferences button. 4. Click the Finishing tab.
5. Select the Print on Both Sides (Manually) check box. Click the OK button to print the first side of the job. 6. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with the printed-side facing down in the input tray. 7. At the computer, click the Continue button to print the second side of the job. If at the product, press the OK button. Print multiple pages per sheet with Windows 1. 86 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages Per Sheet drop-down list. 5. Select the correct Print Page Borders, Page Order, and Orientation options. Select page orientation with Windows 1. 88 On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotated option.
Set color options with Windows 90 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Color tab. 4. In the Color Options area, click the Manual option, and then click the Settings button. 5. Adjust the general settings for Edge Control, and settings for text, graphics, and photographs.
Additional print tasks with Windows Print colored text as black with Windows ENWW 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print all Text as Black check box. Click the OK button.
Print on preprinted letterhead or forms with Windows 92 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. From the Type is drop-down list, click the More... option. 5. Select the Other option. 6. Select the option for the type of paper you are using, and click the OK button.
Print on special paper, labels, or transparencies 94 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab.
4. From the Type is drop-down list, click the More... option. 5. Select the category of paper types that best describes your paper. NOTE: Labels and transparencies are in the list of Other options. 6. Select the option for the type of paper you are using, and click the OK button.
Print the first or last page on different paper with Windows 96 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab. 4. Click the Use different paper check box, and then select the necessary settings for the front cover, other pages, and back cover. Scale a document to fit page size 1. On the File menu in the software program, click Print.
98 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print Document On option, and then select a size from the drop-down list.
Add a watermark to a document with Windows 1. On the File menu in the software program, click Print. 2. Select the product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button. 5. To print the watermark on the first page only, select the First Page Only check box.
3. Click the Finishing tab. 4. Click the Print on Both Sides (Manually) check box. 5. In the Booklet Printing drop-down list, select a binding option. The Pages Per Sheet option automatically changes to 2 Pages Per Sheet.
9 ENWW Color ● Adjust color ● Use the HP EasyColor option for Windows ● Match colors 101
Adjust color Manage color by changing the settings on the Color tab in the printer driver. Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode.
4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 5. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing.
Table 9-1 Manual color options (continued) Setting description Setting options Halftone ● Smooth provides better results for large, solid-filled print areas and enhances photographs by smoothing color gradations. Select this option when uniform and smooth area fills are important. ● Detail is useful for text and graphics that require sharp distinctions among lines or colors, or images that contain a pattern or a high level of detail. Select this option when sharp edges and small details are important.
Use the HP EasyColor option for Windows If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format.
Match colors For most users, the best method for matching colors is to print sRGB colors. The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.
10 Copy ENWW ● Use copy functions ● Copy settings ● Copy photos ● Copy mixed size originals ● Copy on both sides manually (duplex) 107
Use copy functions One-touch copy 1. Load the document onto the scanner glass or into the document feeder. 2. Press the Black or Color button to start copying. Multiple copies 1. Load the document onto the scanner glass or into the document feeder. 2. On the control panel, touch the # Copies 3. Use the arrow buttons to change the number of copies. 4. Press the Black or Color button to start copying. 108 Chapter 10 Copy button.
Copy a multiple-page original ENWW 1. Insert the originals into the document feeder face-up, and then adjust the guides until they are snug against the paper. 2. Press the Black or Color button to start copying.
Copy identification cards Use the ID Copy feature to copy both sides of identification cards, or other small-size documents, onto the same side of one sheet of paper. The product prompts you to copy the first side and then to place the second side on a different area of the scanner glass and copy again. The product prints both images at the same time. 1. Load the document onto the scanner glass. 2. On the control panel, press the Copy Menu button. 3.
Cancel a copy job 1. Press the Cancel button on the product control panel. NOTE: If more than one process is running, pressing the Cancel process and all pending processes. 2. button clears the current Remove the remaining pages from the document feeder. Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. On the control panel, press the Copy Menu button. 3. Use the arrow buttons to select the Reduce/ Enlarge menu item, and then press the OK button.
Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. On the control panel, press the Copy Menu button. 3. Use the arrow buttons to select the Copy Collation menu item, and then press the OK button. Use the arrow buttons to scroll through the options, and then press the OK button to select an option. 4. Press the Black or Color button to start copying.
Make color or black and white copies 1. Load the document onto the scanner glass or into the document feeder. 2. On the control panel, press the Black or Color button to start copying. Copy settings Change copy quality The following copy-quality settings are available: 1. ● Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed: Use this setting for documents that contain a mixture of text and graphics.
2. On the control panel, press the Copy Menu button. 3. Use the arrow buttons to select the Optimize menu, and then press the OK button. 4. Use the arrow buttons to select the correct option, and then press the OK button. 5. Press the Black or Color button to start copying. Check the scanner glass for dirt and smudges Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance.
4. Dry the glass and white plastic with a chamois or a cellulose sponge to prevent spotting. 5. Plug in the product, and then use the power switch to turn on the product. Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. On the control panel, press the Lighter/Darker button. 3. Use the arrow buttons to adjust the setting. 4. Press the Black or Color button to start copying.
Set the paper size and type for copying on special paper 1. On the control panel, press the Copy Menu button. 2. Use the arrow buttons to select the Paper menu item, and then press the OK button. 3. From the list of paper sizes, select the name of the paper size that is in Tray 1, and then press the OK button.. 4. From the list of paper types, select the name of the paper type that is in Tray 1, and then press the OK button.. 5. Press the Black or Color button to start copying.
Copy photos NOTE: ENWW Copy photos from the scanner glass, not from the document feeder. 1. Place the photo on the scanner glass, picture-side down at the upper left corner of the glass, and close the scanner lid. 2. On the control panel, press the Copy Menu 3. Use the arrow buttons to select the Optimize menu item, and then press the OK button. 4. Use the arrow buttons to select the Picture option, and then press the OK button. 5. Press the Black or Color button to start copying. button.
Copy mixed size originals Use the scanner glass to make copies of mixed size originals. NOTE: You can use the document feeder to copy mixed size originals only if the pages share a common dimension. For example, you can combine Letter and Legal size pages because they have the same width. Stack the pages so the top edges are even with each other and so the pages have the same width but varying lengths. 1. In Tray 1, load paper that is large enough for the largest page in the original document. 2.
Copy on both sides manually (duplex) 1. Load the first page of the document onto the scanner glass or into the document feeder. 2. On the control panel, press the Black or Color button to start copying. 3. Remove the printed copy from the output bin, rotate the stack 180 degrees, and then load the page with the printed side down into Tray 1. 4. Load the next page of the document onto the scanner glass or into the document feeder.
5. Press the Black or Color button to start copying. 6. Repeat these steps until the copy is complete.
11 Scan ENWW ● Use scan functions ● Scan settings 121
Use scan functions Scan methods Perform scan jobs in the following ways. ● Scan from the computer by using HP Scan software ● Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software NOTE: To learn about and use text-recognition software, install the Readiris program from the software CD. Text-recognition software is also known as optical character recognition (OCR) software. Scan by using HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desktop. 2.
Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see the software program Help or documentation. Start the scan from within the WIA-compliant program. See the software program Help or documentation for information about the commands and steps to use.
Scan settings Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images: ● Image clarity ● Texture of gradations (smooth or rough) ● Scan time ● File size Scanning resolution is measured in pixels per inch (ppi).
Resolution and color guidelines The following table describes the recommended resolution and color settings for different types of scan jobs. NOTE: The default resolution is 200 ppi.
Scan quality Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner glass and white plastic backing. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical socket. 2. Open the scanner lid. 3.
12 Manage and maintain the product ENWW ● Print information pages ● Change the product settings from a computer ● Use HP Web Jetadmin software ● Product security features ● Economy settings ● Clean the product ● Product updates 127
Print information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the System Setup menu on the control panel. Menu item Description Demo Page Prints a color page that demonstrates print quality.
ENWW 3. Use the arrow buttons to select the report you want to print, and then press the OK button to print the report. 4. Press the Cancel button to exit the menus.
Change the product settings from a computer NOTE: This tool is available only if you performed a full installation when you installed the product. To change the product settings from a computer, open the HP Device Toolbox. 1. Click the Start button, and then click the Programs item. 2. Click your HP product group, and then click the HP Device Toolbox item. The table below describes the basic product settings.
Tab or section Description System tab ● Device Information: Provides basic product and company information. Provides the ability to configure the product from your computer. ● Paper Setup: Allows you to change the paper-handling defaults for the product. ● Print Quality: Allows you to change the print quality defaults for the product, including calibration settings. ● Print Density: Allows you to change the contrasts, highlights, midtones, and shadows values for each supply.
Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/ secureprinting. The site provides links to white papers and FAQ documents about security features. Lock the product 1.
Economy settings Sleep mode The adjustable sleep mode feature reduces power consumption when the product has been inactive for an extended period. You can set the length of time before the product enters sleep mode. NOTE: This mode does not affect product warm-up time. 1. On the control panel, press the Setup button. 2. Use the arrow buttons to select the System Setup menu, and then press the OK button. 3. Use the arrow buttons to select the Energy Settings menu, and then press the OK button. 4.
Archive print Archive print produces output that is less susceptible to toner smearing and dusting. Use archive print to create documents that you want to preserve or archive. button. 1. On the control panel, press the Setup 2. Use the arrow buttons to select the Service menu, and then press the OK button. 3. Use the arrow buttons to select the Archive Print item, select On or Off, and then press the OK button.
Clean the product Clean the document feeder pickup rollers and separation pad If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad. ENWW 1. Open the document feeder cover. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. 3. Close the document feeder cover.
Clean the paper path During the printing process, paper, toner, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Specks Smearing Clean the paper path from the product control panel 1. Press the Setup button. 2. Use the arrow buttons to select the Service menu, and then press the OK button. 3.
13 Solve problems ENWW ● Self help ● Solve problems checklist ● Factors that affect product performance ● Restore factory settings ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Improve print quality ● The product does not print or it prints slowly ● Solve connectivity problems ● Solve wireless network problems ● Product software problems with Windows ● Solve common Mac problems 137
Self help In addition to the information in this guide, other sources are available that provide helpful information. HP Help and Learn Center The HP Help and Learn Center and other documentation are on the CD that came with the product or in the HP Program folder on your computer. The HP Help and Learn Center is a product help tool that provides easy access to product information, HP product Web support, troubleshooting, and regulatory and safety information.
Solve problems checklist Follow these steps when trying to solve a problem with the product.
Step 5: Check the software 1. Make sure that the product software is installed correctly. 2. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. Step 6: Test print functionality 1. Print a configuration page. 2. If the page does not print, verify that the input tray contains paper. 3. If the page jams in the product, clear the jam. Step 7: Test copy functionality 1.
Factors that affect product performance Several factors affect the time it takes to print a job: ● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Print quality settings in the printer driver.
Interpret control panel messages The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the product is receiving print data or scanning commands, control-panel messages indicate this status.
Control panel message Description Recommended action 52 Scanner Error The product has experienced a scanner error. 1. Turn off the power by using the power switch. 2. If a surge protector is being used, remove it. Plug the product directly into the wall socket. 3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize. 4. If the error persists, contact HP. See www.hp.com/support/ LJColorMFPM175 or the support flyer that came in the product box. 1.
Control panel message Description Recommended action Engine comm. Error The product has experienced an internal hardware error. 1. Turn off the power by using the power switch. 2. If a surge protector is being used, remove it. Plug the product directly into the wall socket. 3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize. 4. If the error persists, contact HP. See www.hp.com/support/ LJColorMFPM175 or the support flyer that came in the product box.
Control panel message Description Recommended action Memory is low The product does not have enough memory to process the job. If the product is processing other jobs, send the job again after those jobs have finished. Press [OK] If the problem continues, turn off the power by using the power switch, and then wait at least 30 seconds. Turn on the power and wait for the product to initialize. Break the job into smaller jobs that contain fewer pages. Resend the print job in raster mode.
Control panel message Description Recommended action Print failure The product experienced an internal communication error. 1. Turn off the power by using the power switch. 2. If a surge protector is being used, remove it. Plug the product directly into the wall socket. 3. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize. 4. If the error persists, contact HP. See www.hp.com/support/ LJColorMFPM175 or the support flyer that came in the product box.
Control panel message Description Recommended action Turn off. Reinstall fuser The fuser needs to be replaced. Turn off the power by using the power switch. Wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error persists, contact HP. See www.hp.com/support/LJColorMFPM175 or the support flyer that came in the product box. Unexpected Size in Tray 1 ENWW The paper in the tray does not match the size needed for the current print job.
Paper feeds incorrectly or becomes jammed The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 4.
Clear jams When clearing jams, be very careful not to tear jammed paper. If a small piece of paper remains in the product, it could cause additional jams. NOTE: After removing the jammed paper, open and close a product door to clear the control panel jam message. Jam locations Jams can occur in these locations: 1 2 3 4 1 Document feeder 2 Output bin 3 Rear door 4 Input tray Loose toner might remain in the product after a jam.
Clear jams from the document feeder 1. Open the document feeder cover. 2. Lift the document feeder mechanism, and gently pull the jammed paper out. 3. Close the document feeder cover.
Clear jams from the input tray 1. Remove the paper from the input tray. 2. With both hands, grasp the paper, and carefully pull it free from the product. 3. Open and close the print cartridge door to reset the product.
Clear jams from the output bin CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. 1. With both hands, grasp the paper, and carefully pull it free from the product. Clear jams from the rear door 1. Open the rear door.
2. With both hands, grasp the paper, and carefully pull it free from the product. 3. Close the rear door.
Improve print quality You can prevent most print-quality problems by following these guidelines.
Adjust color settings in the printer driver Change the color theme for a print job 1. On the File menu in the software program, click Print. 2. Click Properties or Preferences. 3. Click the Color tab. 4. Select a color theme from the Color Themes drop-down list. ● Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.
4. Click the Automatic or Manual setting. ● Automatic setting: Select this setting for most color print jobs ● Manual setting: Select this setting to adjust the color settings independent from other settings. NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings. 5. Click the Print in Grayscale option to print a color document in black and white. Use this option to print color documents for photocopying or faxing. 6.
Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems: ● Specks of toner are on the printed pages. ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. Use the following procedure to print a cleaning page. button. 1. On the product control panel, press the Setup 2. Use the arrow buttons to select the Service menu, and then press the OK button. 3.
HP UPD PS driver HP UPD PCL 5 ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet products ● The best choice for printing from third-party or custom software programs ● The best choice when operating with m
The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and that the control panel indicates it is ready. ◦ If the control panel does not indicate the product is ready, turn off the product and disconnect the power cable from the product. Wait 30 seconds, and then reconnect the power cord and turn on the product. Wait for the product to initialize.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
The computer is unable to communicate with the product 1. 2. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, the network is working.
Solve wireless network problems Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router are turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again.
The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2. If programs request firewall access when you install the product or try to print, make sure you allow the programs to run. 3. Temporarily turn off the firewall, and then install the wireless product on the computer. Enable the firewall when you have completed the wireless installation.
3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the router IP address. For Mac, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. 4. If the window displays round-trip times, the network is working. Make sure that the router or product connects to the same network that the computer connects to. a.
Product software problems with Windows Problem Solution A printer driver for the product is not visible in the Printer folder ● Restart the computer to restart the spooler process. If the spooler has crashed, no printer drivers will appear in the Printers folder. ● Reinstall the product software. NOTE: Close any software programs that are running. To close a software program that has an icon in the system tray, right-click the icon, and then select the Close or Disable option.
Solve common Mac problems ● The printer driver is not listed in the Print & Fax list ● The product name does not appear in the product list in the Print & Fax list ● The printer driver does not automatically set up the selected product in the Print & Fax list ● A print job was not sent to the product that you wanted ● When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.
When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.5 or later. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3. Make sure that you are using the appropriate high-speed USB cable. 4. Make sure that you do not have too many USB devices drawing power from the chain.
168 Chapter 13 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 169
Order parts, accessories, and supplies HP original print cartridge, imaging drum, and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product.
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● HP's LaserJet imaging drum limited warranty statement for replacement imaging drums ● Data stored on the print cartridge and imaging drum ● End User License Agreement ● OpenSSL ● Customer support ● Repack the product 171
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro 100 color MFP M175a, M175nw One-year product exchange Imaging drum, CE314A, ships with product One-year product exchange HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
HP's LaserJet imaging drum limited warranty statement for replacement imaging drums This HP Product is warranted to be free from defects in materials and workmanship for one-year from installation.
Data stored on the print cartridge and imaging drum The HP print cartridges and imaging drum used with this product contain a memory chip that assists in the operation of the product.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility. 1. Remove and retain the print cartridges. CAUTION: It is extremely important to remove the print cartridges before shipping the product.
C ENWW Specifications ● Physical specifications ● Power consumption, electrical specifications, and acoustic emissions ● Environmental specifications 181
Physical specifications Table C-1 Physical specifications1 1 Specification HP LaserJet Pro 100 color MFP M175 Product weight 15.8 kg (34.8 lb) Product height 337 mm (13.3 in) Product depth 323 mm (12.7 in) Product width 442 mm (17.4 in) Values are based on preliminary data. See www.hp.com/support/LJColorMFPM175. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/LJColorMFPM175 for current information.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity (base models) ● Declaration of conformity (wireless models) ● Safety statements ● Additional statements for wireless products 183
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/ recycle.
Non-U.S. returns To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet printing supplies. Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide.
● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of conformity (base models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#: BOISB-1001-02-rel.1.
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQTRE / Standards Europe, Herrenberger Strasse 140, D-71034, Böblingen (FAX: +49-7031-14-3143) www.hp.
Declaration of conformity (wireless models) Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard DoC#:BOISB-1001-03-rel.1.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 1. The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2. For regulatory purposes, this product is assigned a Regulatory model number.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Pro 100 color M175a, M175nw, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.
Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur ENWW Safety statements 195
Additional statements for wireless products FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
Notice for use in France For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used. For the latest requirements, see www.arcep.fr. L'utilisation de cet equipement (2.
198 Appendix D Regulatory information ENWW
Index Symbols/Numerics 2-sided printing Windows 84 A accessories ordering 169, 170 part numbers 170 acoustic specifications 182 ad-hoc wireless network configuring 44 description 43 altitude specifications 182 anticounterfeit supplies 68 B batteries included 187 bins, output jams, clearing 152 black and white scanning 125 booklets printing (Windows) 99 C Canadian DOC regulations 193 canceling copy jobs 111 print job 29, 78 scan jobs 123 cartridges non-HP 68 part numbers 170 recycling 67, 185 storage 67 sup
default settings, restore 141 defects, repeating 71 demo page 128 device status Macintosh Services tab 32 disposal, end-of-life 187 document conventions iii document feeder jams 150 double-sided printing paper loading orientation 56 dpi (dots per inch) scanning 124 drivers changing paper types and sizes 50 changing settings (Mac) 27 changing settings (Windows) 19 presets (Mac) 29 settings (Mac) 29 settings (Windows) 79 usage page 128 drum warranty 175 duplex printing paper loading orientation 56 Windows 84
scanning from TWAINcompliant software 122 supported operating systems 24 Macintosh resize documents 29 support 179 Macintosh driver settings custom-size paper 29 Services tab 32 watermarks 30 managing network 45 matching colors 106 material restrictions 187 Material Safety Data Sheet (MSDS) 187 media custom-size, Macintosh settings 29 first page 30 pages per sheet 31 supported sizes 51 media jams.
part numbers 170 recycling 67, 185 storage 67 supplies status page 128 warranty 174 print job canceling 29, 78 changing settings 18 print media supported 51 print quality improving 154 improving (Windows) 83 print tasks 77 printer cleaning 135 printer driver configuring wireless network 41 printer drivers choosing 157 printer drivers (Mac) changing settings 27 settings 29 printer drivers (Windows) changing settings 18, 19 settings 79 printing edge-to-edge 115 Macintosh 29 settings (Mac) 29 settings (Windows
supported operating systems 24 supported Windows operating systems 16 uninstalling for Windows 20 uninstalling Mac 26 UNIX 21 Windows 20 Solaris software 21 solving direct-connect problems 160 network problems 160 special media guidelines 48 special paper guidelines 48 printing (Windows) 94 special paper for covers printing (Windows) 96 specifications electrical and acoustic 182 environment 182 physical 182 status HP Utility, Mac 28 Macintosh services tab 32 supplies, printing report 128 storing print cartr
204 Index ENWW
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