User's Manual

1. Verify that the MFP firmware has been updated to the most current version available. If the
firmware has not been updated, see
Upgrade the MFP firmware and download the driver
on page 4.
2. Turn the MFP off and then turn it on again.
3. From the Home screen, scroll to and touch the Administration button.
4. Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Fax Send Setup
●
General Fax Send Settings
5. Touch the PC Fax Send option.
NOTE: If the PC Fax Send option does not appear on your MFP menu, upgrade the MFP
firmware.
6. Touch the Save button.
If PC FAX SEND or PC Fax Send still does not appear on the MFP control panel, see the
HP LaserJet MFP Analog Fax Accessory 500 Fax Guide to ensure that the analog fax accessory is
configured correctly.
If the analog fax accessory is configured correctly and PC FAX SEND or PC Fax Send still does not
appear on the MFP control panel, contact HP Customer Care.
The bitmap does not appear or print on the cover page
The bitmap file will not appear or print on the cover page if the bitmap file is too large. The fax image-
rendering process will bypass rendering the image on the cover page if the performance of the
computer would be significantly reduced. Reduce the size of the bitmap to include it on the cover
page.
The preview does not appear
To see a preview of the fax job, select Show Preview Before Sending Fax on the Setup tab.
A billing code is required after disabling the feature
A billing code is required in the Billing Code text box on the Fax Job tab after the billing-code feature
has been disabled at the MFP.
Update the driver so that the Billing Code text box does
not appear on the Fax Job tab:
1. Click Start, click Settings, and then click Printers and Faxes.
2. Under Printer Tasks on the Printers and Faxes window, right-click the name of the MFP and
then click Properties.
3. In the HP MFP Send Fax Properties dialog box, click Device Settings.
68 Chapter 4 Solve problems ENWW