User Guide

CAUTION Do not use a pozidrive screwdriver or any motorized screwdriver. These can damage
screws or screw threads on the device.
Before performing service
●
If possible, print a configuration page (to record customer settings) and menu structure report.
See
Troubleshooting tools on page 140.
●
Remove all media from the device and remove the media input tray. See
Media input tray
on page 78.
●
Turn off the power by using the power switch.
●
Unplug the power cord from the wall receptacle.
●
Place the device on an ESD mat, if available. If an ESD-protected workstation is not available,
discharge body static and ground the print engine chassis before servicing the device.
●
Remove the print cartridge.
After performing service
●
Replace the print cartridge.
●
Reload the input tray with media.
●
Restore customer configuration settings.
Parts removal order
Use the following diagrams to determine which parts of the device must be removed before servicing.
ENWW Removal and replacement strategy 61