User Guide

Solving paper-feed problems
Use the information in this section to solve problems that are related to moving paper or documents
through the device.
CAUTION Always try to remove a jam in the direction that the media feeds through the device.
Jams occur in the device
Occasionally, media becomes jammed during a print job. Try the following remedies before you attempt
to clear the jam:
●
Make sure that the media meets specifications.
●
Make sure that the media is not wrinkled, folded, or damaged.
●
Make sure that the device is clean. See
Cleaning the device on page 36.
●
Make sure that the input trays are loaded properly and are not too full. See
Loading input trays
on page 18.
To clear a jam
CAUTION Jams might result in loose toner on the page. If toner falls on clothing, wash it in cold
water. Hot water will permanently set the toner into the fabric. If toner is on your hands, wash
them in cold water.
Never use a sharp object, such as a pencil or scissors, to remove jammed media.
1. Open the print-cartridge door.
Figure 7-2 Clear a jam in the device base (1 of 3)
ENWW Solving paper-feed problems 131