HP LaserJet 5000, 5000 N, and 5000 GN Printers User's Guide
© Copyright Hewlett-Packard Company 1997 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C4110-90901 First Edition, October 1997 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information.
Take a look at all that HP Support has to offer! Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners that are designed to give you the results you need, quickly and professionally.
HP Support (Continued) HP Service Agreements: Call (1) (800) 446-0522 (U.S.) or (1) (800) 268-1221 (Canada). HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.
Customer Support Options Worldwide The service and support chapter of this user’s guide contains worldwide sales and service addresses and phone numbers for countries not listed here. Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free Customer Support and Product Repair Assistance for of charge during the warranty period. However, your standard long-distance phone the U.S. and Canada: charges still apply. Have your system nearby and your serial number ready when calling.
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Contents 1 Printer Basics Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Printer Parts and Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Accessories and Supplies . . . . . . .
Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 60 3 Printer Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 64 HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . 64 Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . .
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Specifications . . . . . . . . . . . . . . . . . . . . . Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . A-14 A-14 A-17 A-19 B Control Panel Menus Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Information Menu . . . . . . . . . . . . . . . . . . . . . .
Index x Contents EN
1 Printer Basics Overview Congratulations on your purchase of an HP LaserJet 5000 series printer. If you have not done so, see the getting started guide provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to get to know the printer. This chapter introduces the following: • Features and benefits of the printer. • Important printer parts and locations. • Accessories and supplies available for the printer.
Printer Features and Benefits Many of the printer’s features and benefits are outlined below. Specific chapters contain more information on each feature. See this guide’s index or contents to locate this information. Wide Format Printing Increased capability from your laser printer: • Prints on paper sizes up to 12.28 by 18.5 inches. • Prints full bleed images (up to A3 and 11 x 17) by printing images on larger paper that can be trimmed to the edges.
Expandability Ability to grow with the printing needs of workgroups: • 3 built in DIMM slots for memory expansion. • Available flash and memory DIMM cards. • Up to 100 MB maximum memory capability. • 2 EIO interface slots for I/O cards and disk cards. • Available hard drive EIO card for storage of additional fonts and forms (standard on the HP LaserJet 5000 GN printer). Paper Handling Options Versatile to meet a combination of user needs: • 100 sheet multi-purpose tray.
Printer Information This printer can be purchased in three configurations, as described below. Configurations HP LaserJet 5000 printer The HP LaserJet 5000 printer is a 16 ppm laser printer that comes standard with a 100-sheet multi-purpose Tray 1, a 250-sheet Tray 2, and 4 MB of memory. It is designed for workgroups and can print on paper sizes up to A3 and 11 x 17.
A variety of configurations are possible with the optional trays: Figure 1 Note EN Optional Tray Configurations A duplexer can be added to any of these configurations and is placed under Tray 2.
Printer Parts and Locations Figure 2 6 Printer Parts (front and rear views) Chapter 1: Printer Basics EN
Accessories and Supplies You can increase the capabilities of the printer with optional accessories and supplies. Note Use accessories and supplies specifically designed for the printer to ensure optimum performance. The printer supports two enhanced input/output (EIO) cards. Other accessories and options are available. For ordering information, see the following page.
Ordering Information Use only accessories specifically designed for this printer. To order an accessory, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.) Printing Supplies Paper Handling Ordering Information 8 Item Description or Use Part Number 500-Sheet Paper Feeder and Tray Paper feeder and one 500-sheet tray. C4115A 250-Sheet Paper Feeder and Tray Paper feeder and one 250-sheet tray.
Cable and Interface Accessories Memory, Fonts, and Mass Storage Ordering Information (Continued) EN Item Description or Use Part Number Dual In-line Memory Module (DIMM) Boosts the ability of the printer to handle large print jobs (maximum 100 MB with HP brand DIMMs): EDO DIMMs 4 MB 8 MB 16 MB C4135A C4136A C4137A SDRAM DIMMs 4 MB 8 MB 16 MB 32 MB C4140A C4141A C4142A C4143A Flash DIMM Font DIMM Permanent storage for fonts and forms: 2 MB 4 MB C4286A C4287A 8 MB Asian MROM: traditional Ch
Documentation Ordering Information (Continued) 10 Item Description or Use Part Number HP LaserJet Printer Family Paper Specification Guide A guide to using paper and other print media with HP LaserJet printers. 5010-6394 PCL 5/PJL Technical Reference Documentation Package A guide to using printer commands with HP LaserJet printers. 5021-0330 HP LaserJet 5000, 5000 N, and 5000 GN Printers User’s Guide An additional copy of this user’s guide.
Control Panel Layout The printer’s control panel consists of the following: READY 2-line display Ready Data Go Attention Menu Item - Value + Cancel Job Figure 4 Select Control Panel Layout Control Panel Lights EN Light Indication Ready The printer is ready to print. Data The printer is processing information. Attention Action is required. See the control panel display.
Control Panel Keys Key Function [Go] • Places the printer either online or offline. • Prints any data residing in the printer’s buffer. • Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online. • Allows the printer to continue printing with an error message such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.
Control Panel Menus For a complete list of control panel items and possible values, see page B-1. Press [Menu] for access to all control panel menus. When additional trays or other accessories are installed in the printer, new menu items automatically appear. To change a control panel setting: 1 2 3 4 Press [Menu] until the desired menu appears. Press [Item] until the desired item appears. Press [- Value +] until the desired setting appears. Press [Select] to save the selection.
Printer Software The printer comes with helpful software on a compact disc. See the getting started guide for installation instructions. Check the ReadMe file provided on the compact disc for additional software included and supported languages.
Printer Drivers Printer drivers access the printer features and allow the computer to communicate with the printer (via a printer language). Note Check the ReadMe file provided on the compact disc for additional software included and supported languages. Certain printer features are available only from the PCL 6 driver. See the printer software help for availability of features. Drivers Included with the Printer The following printer drivers are included with the printer.
Additional Drivers You can obtain the following printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.) • OS/2 PCL/PCL 6 printer driver* • OS/2 PS printer driver* • WordPerfect 5.1 printer driver • Windows NT 3.51 PCL 5e printer driver • AutoCAD (Rev.
Software for Windows Use the Typical Install or Custom Install option to install the HP software. (This includes several printer drivers. For more information, see page 15.) Note Network Administrators: If the printer is attached to a network, before you can print, the printer must be configured for that network using HP JetAdmin or similar network software. (See the getting started guide.
Choose the Right Printer Driver for Your Needs Choose a printer driver based on the way you use the printer. • Use the PCL 6 driver to take full advantage of the printer’s features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended. • Use the PCL 5e driver if you want print results to look comparable to those from older printers. Certain features are not available in this driver.
HP ToolBox Access HP ToolBox from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0 Taskbar. HP ToolBox provides one-step access to the current status of the printer and a list of all available features, including the following: • printer status • “How Do I...” help • utilities From HP ToolBox you can launch utilities such as HP JobMonitor. If you choose not to use HP ToolBox, it can be disabled. See the printer software help.
HP JetSend Communications Technology HP JetSend can be installed through an installer on the compact disc. HP JetSend is a new technology from Hewlett-Packard that allows network devices to communicate with each other directly. Devices which contain the HP JetSend technology can exchange information directly with other devices connected via the Internet or intranet. Sending devices can include scanners and computers. Receiving devices can include printers and computers.
Software for Macintosh Computers PostScript Printer Description Files (PPDs) PPDs, in combination with the LaserWriter driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs and other software is provided on the compact disc. Use the LaserWriter printer driver that comes with the computer. (The LaserWriter driver is also available from Apple.
Software for Networks HP JetAdmin HP JetAdmin should be installed only on the network administrator’s computer. HP JetAdmin can be accessed by clicking the Start button (point to Settings, and then click Control Panel) in Windows 95 and Windows NT 4.0 or from the HP LaserJet program group folder. Use HP JetAdmin to do the following: • Install, configure, and manage printers on a network that are • connected with a JetDirect print server. Perform in-depth diagnostics on the printer and network.
HP Web JetAdmin This web-based HP JetAdmin software should be installed on a web server. The following systems are supported: • Windows NT • HP-UX* • OS/2* *The software for these systems is not included on the compact disc with the printer, but is available from the Internet. If you do not have access to the Internet, see the HP Support pages at the front of this user’s guide to obtain this software.
24 Chapter 1: Printer Basics EN
2 Printing Tasks Overview This chapter presents basic printing tasks, such as: • Selecting the output bin. • Loading the trays. • Printing on both sides of paper with the optional duplexer. • Printing on special paper, such as letterhead and envelopes. This chapter also introduces some advanced printing tasks, to help you take full advantage of the printer’s features.
Selecting the Output Bin The printer has two output locations: the rear output bin and the top output bin. To use the top output bin, be sure the rear output bin is closed. To use the rear output bin, open it. The following table shows the minimum and maximum sizes of paper supported in the output bins. Width Top Output Bin Rear Output Bin From 3.9 to 11.7 inches wide (100 to 297 mm wide) From 3 to 12.28 inches wide (76 to 312 mm wide) Length From 5 to 18.
Printing to the Top Output Bin The top output bin collects paper face-down, in correct order.
Printing to the Rear Output Bin The printer always prints to the rear output bin if it is open. Paper comes out of the printer face-up, with the last page on top. To open the rear output bin, grasp the handle at the top of the bin and pull the bin down. Slide out the first extension, then flip open the second extension if necessary. Printing from Tray 1 to the rear output bin provides the straightest paper path.
Adjust the Paper Stop For printing stacks of large paper only, the paper stop on the top output bin prevents long paper from being pushed over the edge of the printer. 1 Push in the center of the paper stop to release it. 2 Pull the paper stop out until it stops. 3 Flip up the end section. 4 Adjust the paper stop to the desired size.
Loading Tray 1 Note To avoid paper jams, do not load trays while the printer is printing. Tray 1 is a multi-purpose tray that holds a variety of paper, including up to 100 sheets of paper, 10 envelopes, or 20 index cards. The printer might pull paper from Tray 1 first. To change this, see page 58. For supported sizes of paper, see page A-3. 1 Open Tray 1 and pull out the tray extension. 2 If the paper being loaded is longer than 9 in (229 mm), flip open the second tray extension.
Loading Tray 2/Optional 250-Sheet Tray The following instructions are for loading Tray 2 or an optional 250-sheet paper tray. For supported sizes of paper, see page A-4. Note To avoid paper jams, do not load trays while the printer is printing. 1 Pull the tray completely out of the printer. Lift the tray cover. 2 Rotate the dial in the tray so the printer will read the correct size of paper. The toggle switch accesses more sizes.
5 Align the rear guide with the desired paper size. With the guide angled slightly toward the front of the tray, insert the two front tabs (A) into the appropriate holes. Push the guide upright, snapping the center tab (B) into place. The guide must always be placed correctly in the tray (even for 11 x 17 or A3 paper). 6 Adjust the side guides to the proper size. 7 Load the tray. For correct orientation, see page 41.
Loading the 500-Sheet Tray (Optional) The following instructions are for loading standard sizes in a 500-sheet tray (optional). For supported sizes of paper, see page A-5. To load custom-sizes, see page 50. Note To avoid paper jams, do not load trays while the printer is printing. 1 Pull the tray completely out of the printer. 2 Rotate the dial in the tray so the printer will read the correct size of paper. The toggle switch accesses more sizes.
6 Load the tray. For correct orientation, see page 41. 7 Make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 8 Set the tension adjustment switch to the position shown by the indicator or arrow on the tray. 9 Slide the tray into the printer. Note If you want to print by type and size of paper from the printer driver, configure the tray settings in the printer’s control panel to match the type of paper loaded in each tray (page 60).
Printing Both Sides of Paper (Optional Duplexer) The printer can automatically print on both sides of paper with an optional duplex printing accessory (duplexer). This is called duplexing. To order optional accessories, see page 8. Note See the documentation included with the duplexer for complete installation and setup instructions. Duplexing might require additional memory (page C-1). The duplexer supports sizes from 5.8 by 8.3 inches (148 by 210 mm) to 11.7 by 17 inches (297 by 432 mm).
Guidelines for Printing Both Sides of Paper Caution Do not print on both sides of labels, transparencies, envelopes, vellum, or paper heavier than 28 lb (105 g/m2). Damage to the printer and paper jamming might result. WARNING! To avoid personal injury and damage to the printer, do not lift the printer with the duplexer installed. Before relocating the printer, separate the duplexer and optional trays from the printer.
Separating the Printer from the Duplexer Before you lift the printer, always separate the printer from the duplexer. 1 Slide the rear section of the duplexer away from the printer. 2 Lift the printer off the duplexer.
Paper Orientation for Printing Both Sides of Paper The duplexer prints the second side of paper first, so paper such as letterhead, prepunched, and preprinted paper need to be oriented as shown in Figure 10. Figure 10 Paper Orientation for Printing Both Sides of Paper For Tray 1, load the first side facing down. • Load letter, A4, A5, Executive, and B5 paper with the top, short • edge toward the right. Load other sizes with the top, short edge toward the printer.
Layout Options for Printing Both Sides of Paper The four print orientation options are shown below. These options can be selected from the printer driver or from the printer’s control panel (set BINDING from the Paper Handling Menu and ORIENTATION from the Printing Menu). Figure 11 Layout Options for Printing Both Sides of Paper 1. Long-edge portrait This is the default printer setting, and the most common layout used, with every printed image oriented right side up.
Printing Special Paper Special paper includes letterhead, prepunched (including 3-hole punched), envelopes, labels, transparencies, full-bleed images, rotated paper, index cards, postcards, custom-size, and heavy paper. Printing Letterhead, Prepunched, or Preprinted Paper When printing letterhead, prepunched, or preprinted paper, it is important to load the trays with the correct orientation. Note Paper orientation is different when you print with an optional duplexer (page 38).
Paper Orientation Figure 12 Paper Orientation for Tray 1 • Load letter, A4, A5, Executive, and B5 paper with the • side-to-be-printed facing up, and the top, short edge toward the right. Load other sizes of paper with the side-to-be-printed facing up, and the top, short edge toward the printer. Figure 13 Paper Orientation for All Other Trays • Load letter, A4, A5, Executive, and B5 paper with the • EN side-to-be-printed facing down, and the top, short edge toward the right.
Printing Envelopes Many types of envelopes can be printed from Tray 1. (Up to 10 can be stacked in the tray.) Printing performance depends on the construction of the envelope. Always test a few sample envelopes before purchasing a large quantity. • Set margins at least 0.6 inch (15 mm) from the edge of the • envelope. To minimize curl and wrinkling, always print envelopes to the rear output bin.
Loading Envelopes in Tray 1 1 Open Tray 1 and pull out the tray extension. If the envelopes are longer than 9 inches (229 mm), flip open the second tray extension. 2 Open the rear output bin and pull out the tray extension. (This reduces envelope curl and wrinkling.) 3 Load up to 10 envelopes in the center of Tray 1 with the side-to-be-printed facing up, and the postage-end toward the front of the tray. Slide the envelopes into the printer as far as they will go without forcing them.
Printing Labels Use only labels recommended for use in laser printers. Multi-thickness labels and labels that do not stack flat might print better rotated. To print rotated paper, see page 47. Make sure that labels meet the specifications for the input tray you use (page A-9). Do: • Print a stack of 50 labels from Tray 1 or a stack of 50 to 100 labels from other trays. • Load labels with the side-to-be-printed facing up, and the top, • short edge toward the right, if they are letter or A4 size.
Do not: Caution Failure to follow these instructions can damage the printer. • Do not load the trays to capacity because labels are heavier than paper. • Do not use labels that are separating from the backing sheet, • • • EN wrinkled, or damaged in any way. Do not use labels that have the backing sheet exposed. (Labels must cover the entire backing sheet with no exposed spaces.) Do not feed a sheet of labels through the printer more than once.
Printing Transparencies Use only transparencies recommended for use in laser printers. For transparency specifications, see page A-9. • Load transparencies in Tray 1 with the side-to-be printed facing • • up and the top edge toward the right. To prevent transparencies from becoming too hot or sticking together, use the top output bin by closing the rear output bin (page 27). Remove each transparency from the output bin before printing another.
Printing Rotated Paper The printer can print letter, A4, A5, Executive, and B5 (JIS) in a rotated orientation (short-edge first) from Tray 1. The printer can print letter and A4 in a rotated orientation from a 500-sheet tray. Rotated paper prints slower. Some types of paper feed better rotated, such as prepunched paper (especially printed on both sides with the optional duplexer) or labels that do not stack flat.
500-Sheet Tray: 1 Rotate the dial inside the front of the tray to the correct paper size. 2 From the Paper Handling Menu in the printer’s control panel, select LTR-R or A4-R as the paper size. 3 Load paper with the side-to-be printed facing down, and the top, short-edge toward the front of the tray. 4 In the printer driver or software application select the size and location of the rotated paper.
Printing Full-Bleed Images Full-bleed images extend from edge to edge of the page. To achieve this effect, use larger paper, then trim its edges to the desired size. Caution Never print directly to the edge of paper. This causes toner to accumulate inside the printer, which may affect print quality and damage the printer. Print on paper up to 12.28 by 18.5 in (312 by 470 mm), leaving margins on all four sides of at least .08 inch (2 mm). Note When printing paper wider than 11.
Printing Cards, Custom-Size and Heavy Paper Custom-size paper can be printed from Tray 1 or the optional 500-sheet tray. For paper specifications, see page A-2. Tray Minimum Size Maximum Size Tray 1 3 by 5 inches (76 by 127 mm) 12.28 by 18.5 inches (312 by 470 mm) Optional 500-Sheet Tray 5.8 by 8.2 inches (148 by 210 mm) 11.7 by 17 inches (297 by 432 mm) The maximum paper weight is 53 lb (199 g/m2) from Tray 1 and 28 lb (105 g/m2) from the 500-sheet tray.
Loading Custom-Size Paper in the 500-Sheet Tray The following instructions are for loading custom-sizes in a 500-sheet tray (optional). For supported sizes of paper, see page A-5. To load standard sizes, see page 33. Note To avoid paper jams, do not load trays while the printer is printing. 1 Pull the tray completely out of the printer. 2 Rotate the dial in the tray to Custom. An error message will appear in the control panel display if the dial is not set properly.
6 Squeeze the release on the outside of the left guide and adjust the left and right guides to match the width of the paper. The front corners of the paper should be below the tabs on the guides, and the edges should be lined up with the markings on the tabs. The guides should touch the paper without bending it. 7 Make sure the paper is flat in the tray at all four corners and below the tabs on the guides. 8 Set the tension adjustment switch to the position shown by the indicator or arrow on the tray.
Guidelines for Printing Custom-Size Paper • Do not attempt to print on paper smaller than 3 inches (76 mm) • wide or 5 inches (127 mm) long. Set page margins at least .17 inch (4.23 mm) away from the edges. Setting Custom Paper Sizes When custom paper is loaded, size settings need to be selected from the software application (the preferred method), the printer driver, or from the printer’s control panel. Note Settings in the printer driver and software application override control panel settings.
If the settings are not available from the software, set the custom paper size from the control panel: 1 From the Printing Menu set CONFIGURE CUSTOM PAPER=YES. 2 From the Printing Menu, select inches or millimeters as the unit of measurement. 3 From the Printing Menu, set the X dimension (the front edge of the paper) as shown in Figure 18. X can be 3 to 12.28 inches (76 to 312 mm) for Tray 1 or 5.8 to 11.7 inches (148 to 297 mm) for the 500-sheet tray (optional).
Printing Vellum Vellum is special lightweight paper similar to parchment. Print vellum from Tray 1 only, and open the rear output bin. Do not print on both sides of vellum. 1 Load vellum with the side-to-be-printed facing up and the top, short edge toward the right. 2 Open the rear output bin. 3 From the Paper Handling Menu in the printer’s control panel, set TRAY 1 MODE=CASSETTE. 4 From the printer driver, set the type of paper for Tray 1 to vellum, and select paper by type.
Advanced Printing Tasks This section will help you take full advantage of the printer’s features. These tasks are “advanced” because they require you to change settings from the printer’s control panel or the printer driver. Using Features in the Printer Driver When you print from a software application, many of the printer’s features are available from the printer driver. To access Windows printer drivers, see page 17. Note HP PCL 5e, PCL 6, PS, and Macintosh drivers are slightly different.
Printing the First Page on Different Paper From the PCL 6 printer driver, you can choose to print the first page of a document on different paper than the rest of the pages. Look for “Use different paper for first page” in the printer driver. Printing Multiple Pages on One Sheet of Paper You can print more than one page on a single sheet of paper. This feature is available in some printer drivers, and provides a cost-effective way to print draft pages.
Customizing Tray 1 Operation Customize Tray 1 to fit your printing needs. The printer can be set to print from Tray 1 as long as it is loaded, or to print only from Tray 1 if the type of paper loaded is specifically requested. Set TRAY 1 MODE=FIRST or TRAY 1 MODE=CASSETTE from the Paper Handling Menu in the printer’s control panel. (Print speed might be slightly slower when printing from Tray 1 when TRAY 1 MODE=FIRST.
Manually Feeding Paper from Tray 1 The Manual Feed feature allows you to print on special paper from Tray 1, such as envelopes or letterhead. If Manual Feed is selected, the printer will print only from Tray 1. Select Manual Feed through the software or printer driver. Manual Feed can also be enabled from the Paper Handling Menu in the printer’s control panel. Note EN When Manual Feed is selected, if TRAY 1 MODE=FIRST the printer automatically prints (if paper is in the tray).
Printing by Type and Size of Paper You can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source (a paper tray). Benefits of Printing by Type and Size of Paper If you frequently use several different kinds of paper, once trays are set up correctly, you do not have to check which paper is loaded in each tray before you print. This is especially helpful when the printer is shared, and more than one person loads or removes paper.
Note The type and size settings can also be configured from HP JetAdmin for networked printers. See the printer software help. To print by type and size, it might be necessary to unload or close Tray 1, or set TRAY 1 MODE=CASSETTE from the Paper Handling Menu in the printer’s control panel. For more information, see page 58. Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.
62 Chapter 2: Printing Tasks EN
3 Printer Maintenance Overview This chapter explains basic printer maintenance. • Managing the toner cartridge. • Cleaning the printer. Note EN To ensure optimum print quality, the printer will prompt you to have routine maintenance performed every 150,000 pages. When the PERFORM PRINTER MAINTENANCE message appears on the control panel, contact an HP-authorized service and support provider to have the maintenance performed. (See the HP Support pages at the front of this user’s guide.
Managing the Toner Cartridge HP Policy on Non-HP Toner Cartridges Hewlett-Packard Company cannot recommend use of non-HP toner cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. To install a new HP toner cartridge and recycle the used cartridge, follow the instructions included in the toner cartridge box. Toner Cartridge Storage Do not remove the toner cartridge from its package until you are ready to use it.
Continue Printing When Toner is Low When toner is low, the printer’s control panel displays the TONER LOW message. • If the TONER • LOW message displays, but the printer continues printing, TONER LOW is set to CONTINUE (the default setting). If the printer stops printing when low toner is detected, TONER LOW is set to STOP. To resume printing, press [Go]. The printer will continue to display TONER LOW until you replace the toner cartridge.
Redistributing the Toner (continued) 1 Open the top cover. 2 Remove the toner cartridge from the printer. WARNING! Avoid reaching too far into the printer. The adjacent fusing area might be hot! Caution To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. 3 Rotate the toner cartridge and gently shake it from side to side to redistribute the toner. Note If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water.
Cleaning the Printer To maintain print quality, follow the cleaning procedure (on the following page) every time the toner cartridge is changed, or whenever print quality problems occur. As much as possible, keep the printer free from dust and debris. • Clean the outside of the printer with a slightly water-dampened • Caution cloth. Clean the inside with a dry, lint-free cloth. Do not use ammonia-based cleaners on or around the printer.
Cleaning the Printer Before beginning these steps, turn the printer off and unplug the power cord. 1 Open the top cover and remove the toner cartridge. WARNING! Avoid reaching too far into the printer. The adjacent fusing area might be hot! Caution To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. 2 Wipe any dust or dirt off the paper feed guides (shaded areas) with a dry, lint-free cloth.
Using the Printer Cleaning Page If toner specks appear on the front or back side of your print jobs, follow the procedure below. From the printer’s control panel, do the following: 1 2 3 4 Note Press [Menu] until PRINT QUALITY MENU appears. Press [Item] until CREATE CLEANING PAGE appears. Press [Select] to create the cleaning page. Follow the instructions on the cleaning page to complete the cleaning process.
70 Chapter 3: Printer Maintenance EN
4 Problem Solving Overview This chapter will help you to troubleshoot and solve printer problems. Clear paper jams: Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the printer, and solve repeated paper jams. Understand printer messages: Many different messages can appear on the printer’s control panel display. Some messages tell the printer’s current status, such as INITIALIZING.
Clearing Paper Jams If the printer’s control panel displays a paper jam message, look for paper in the locations indicated in Figure 22, then see the procedure for clearing the paper jam.
Clearing Jams from the Input Tray Areas Note To remove paper from the Tray 1 area, slowly pull the paper out of the printer. For all other trays, follow the steps below. 1 Slide the tray out of the printer, and remove any damaged paper from the tray. 2 If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the printer. If the paper is not visible, look in the top cover area (page 74). Note Do not force the paper if it will not move easily.
Clearing Jams from the Top Cover Area 1 Open the top cover and remove the toner cartridge. Caution To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. 2 Use the green handles to lift the paper access plates. 3 Slowly pull the paper out of the printer. Do not tear the paper! Note Avoid spilling loose toner. Using a dry, lint-free cloth, clean any loose toner that might have fallen into the printer (page 67).
Clearing Jams from the Output Areas Note If paper is jammed in the top output area, but most of the paper is still inside the printer, it is best to remove it through the rear door. 1 Push in the two gray latches to release the rear door. 2 Push down the green paper release levers. 3 Grasp both sides of the paper, and slowly pull the paper out of the printer. (There might be loose toner on the paper. Be careful not to spill it on yourself or into the printer.
Clearing Jams from the Optional Duplexer Look for jams in the following locations: The Tray 2 area: 1 Slide Tray 2 out of the printer. 2 Slowly pull any paper out of the printer. The duplexer’s front cover: 3 From the front of the printer, grasp the duplexer’s front cover (use the grip in the center), pull it straight toward you, and then lift it up to remove. 4 Slowly pull any paper out of the printer. 5 Replace the duplexer’s front cover, and replace Tray 2. Continued on the next page.
The rear section of the duplexer: 6 From the rear of the printer, use the handles on both sides of the duplexer to slide out the rear section until it stops. 7 Slowly pull any paper out of the duplexer. The duplexer’s top cover: 8 Open the duplexer’s top cover. 9 Slowly pull any paper out of the duplexer. When all paper has been removed from the duplexer, continue with step 10 below: 10 Close the duplexer’s top cover, and push the rear section of the duplexer back into the printer.
Solving Repeated Paper Jams If paper jams occur frequently, try the following: • Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. (See page 72.) • Check that paper is correctly loaded in the trays, that the trays are correctly adjusted for the loaded paper size, and that the trays are not overfilled. (See the sections on loading paper, starting on page 30.) • Check that all trays and paper handling accessories are completely inserted into the printer.
Understanding Printer Messages The following table explains messages that might display on the printer’s control panel. Printer messages and their meanings are listed in alphabetical order, with numbered messages following. If a message persists: • If a message persists requesting that you load a tray, or if a • Note message indicates that a previous print job is still in the printer’s memory, press [Go] to print or press [Cancel Job] to clear the job from the printer’s memory.
Printer Messages (Continued) Message Explanation or Recommended Action CHECK INPUT DEVICE The optional input tray cannot feed paper to the printer because a door or paper guide is open. Check the doors and paper guides. alternates with PAPER PATH OPEN PLEASE CLOSE IT CHOSEN LANGUAGE NOT AVAILABLE A print job requested a printer language that does not exist in the printer. The job will not print and will be cleared from memory.
Printer Messages (Continued) Message Explanation or Recommended Action FLASH IS WRITE PROTECTED The flash disk DIMM is protected, and no new files can be written to it. Disable the write protection through HP JetAdmin. INPUT DEVICE CONDITION xx.yy An input paper handling device has a condition that needs attention before printing can resume. See the documentation that came with the paper handling device for assistance.
Printer Messages (Continued) Message Explanation or Recommended Action MEMORY SETTINGS CHANGED The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O Buffering and Resource Saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language.
Printer Messages (Continued) Message Explanation or Recommended Action RAM DISK FILE SYSTEM IS FULL Delete files and then try again, or turn the printer off, and then turn the printer on to delete all files on the device. (Delete files using HP JetAdmin, HP FontSmart, or another software utility. See the software help for more information.) If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration Menu in the printer’s control panel (page B-13).
Printer Messages (Continued) Message Explanation or Recommended Action 13.x PAPER JAM [LOCATION] Remove jammed paper from the specified location (page 72). Open and close the top cover to clear the message. If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.) 20 INSUFFICIENT MEMORY The printer received more data than can fit in its available memory.
Printer Messages (Continued) Message Explanation or Recommended Action 22 SERIAL I/O BUFFER OVERFLOW Too much data was sent to the serial port. Make sure the correct serial pacing option is selected from the I/O Menu in the printer’s control panel (page B-18). Print a menu map (page 100) and verify that the serial pacing item (from the I/O Menu in the printer’s control panel) matches the setting on the computer. (For more information on interface settings, see page B-18.
Printer Messages (Continued) Message Explanation or Recommended Action 41.x PRINTER ERROR A temporary printing error occurred. Press [Go]. The page containing the error will automatically be reprinted. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.) alternates with PRESS GO TO CONTINUE 50.x FUSER ERROR An internal error has occurred. Turn the printer off, and then turn the printer on.
Printer Messages (Continued) Message Explanation or Recommended Action 56.x, 57.x, 58.x, or 59.x PRINTER ERROR A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.) 62.x PRINTER ERROR There is a problem with the printer’s memory.
Printer Messages (Continued) Message Explanation or Recommended Action 69.x PRINTER ERROR A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.) 79.xxxx PRINTER ERROR The printer detected an error. The numbers (xxxx) indicate the specific type of error. Turn the printer off, and then turn the printer on.
Correcting Output Quality Problems Use the examples below to determine which output quality problem you are experiencing, then see the following table to troubleshoot the problem. The examples below depict letter-size paper that has passed through the printer long-edge first. (If the paper has passed through the printer short-edge first, lines and repeating defects will run vertically rather than horizontally.
✓ ✓ ✓ ✓ Wrinkles or Creases ✓ Curl or Wave ✓ Page Skew ✓ Misformed Characters ✓ Repeating Defects Loose Toner ✓ Lines ✓ Dropouts Toner Smear Gray Background Toner Specks Light Print or Fade ✓ ✓ 3. Make sure EconoMode is off in the software and in the control panel (page B-6). ✓ ✓ ✓ ✓1 ✓ ✓1 ✓ ✓ ✓ ✓ ✓1 ✓1 ✓ ✓ ✓ ✓ 4. Turn over the stack of paper in the tray. Also try rotating the paper 180°. ✓ ✓ ✓ 5.
Determining Printer Problems Troubleshooting Flowchart If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.
2 Can you print a configuration page? NO YES Go to step 3. Print a configuration page to verify that the printer is feeding paper correctly (page 101). A configuration page does not print. Check that all trays are properly loaded, adjusted, and installed in the printer. (See the sections on loading paper, starting on page 30.) A blank page prints. A message other than READY or PRINTING CONFIGURATION is displayed. Check that the sealing tape is not still Go to page 79. in the toner cartridge.
YES 3 Can you print from a software application? NO Go to step 4 Print a short document from a software application. A PS error page or list of commands prints. The job will not print. If the job will not print, and a message is displayed, see page 79. From the computer, check to see if the printer has been paused. If the printer is on a network, check that you are printing to the correct printer.
4 Does the job print as expected? (Continued on the following page.) NO Print is garbled or only a portion of the page prints. Check that you are using the proper printer driver (page 18). The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file. Check the interface cable connections. Test the cable by trying it on another computer (if possible). Replace the printer cable with a high-quality cable (page 9).
Does the job print as expected? (continued) YES Go to step 5. NO The print job is not formatted correctly. Pages are not fed correctly or are damaged. There are print quality problems. Check that you are using the proper printer driver (page 18). Make sure paper is loaded correctly and that the guides are not too tight or too loose against the paper stack. Check the software settings. (See the (See the sections on loading paper, software help.) starting on page 30.) Try a different font.
5 Does the printer select the proper trays, YES output locations, and paper handling accessories? NO An optional accessory is not working properly. The printer pulls from the wrong tray. Make sure paper trays are correctly configured for paper size and type (page 60). Print a configuration page to see current tray settings (page 101). Make sure the tray selection (or paper type) in the printer driver or software application is set correctly.
Troubleshooting Flowchart for Macintosh Users 1 Can you print from a software application? NO Go to step 2. Print a short document from a software application. The Macintosh computer is not communicating with the printer. Make sure the printer’s control panel displays READY (page 91). Make sure the correct printer driver is selected in the Chooser. (There will be a printer icon beside the name.
2 Does the job print as expected? YES NO The print job is not sent to the desired printer. Another printer with the same or similar name might have received the print job. Verify that the printer name matches the name selected in the Chooser (page 99). The print job has incorrect fonts. If you are printing an .EPS file, try downloading the fonts contained in the .EPS file to the printer before printing. Use the HP LaserJet Utility (page 21).
Selecting an Alternate PPD 1 Open the Chooser from the Apple menu. 2 Click the LaserWriter icon. 3 If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. 4 Click the printer name you want to use in the Select a PostScript Printer box. (Double-clicking will immediately generate the next few steps.) 5 Click Setup... (This button might read Create for first-time setup.) 6 Click Select PPD.... 7 Find the desired PPD in the list and click Select.
Checking the Printer’s Configuration From the printer’s control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: • Menu Map • Configuration Page • PCL or PS Font List For a complete list of the printer’s information pages, see the Information Menu in the printer’s control panel (page B-2).
Configuration Page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. Note If an HP JetDirect print server card is installed, a JetDirect configuration page will print out as well. To print a configuration page: 1 Press [Menu] until INFORMATION MENU appears.
Figure 24 1 Sample Configuration Page Printer Information 2 Installed Personalities and Options Lists the serial number, HP JetSend IP addresses, page counts, and other information for the printer. Lists all printer languages that are installed (such as PCL and PS) and lists options that are installed in each DIMM slot and EIO slot. 3 Event Log Lists the number of entries in the log, the maximum number of entries viewable, and the last three entries.
PCL or PS Font List Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk or flash DIMM.) To print a PCL or PS font list: 1 Press [Menu] until INFORMATION MENU appears. 2 Press [Item] until PRINT PCL FONT LIST or PRINT PS FONT LIST appears. 3 Press [Select] to print the font list. The PS font list shows the PS fonts installed, and gives a sample of those fonts.
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5 Service and Support Hewlett-Packard Warranty Statement HP PRODUCT HP LaserJet 5000, 5000 N, and 5000 GN printers 1 HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
5 Warranty does not apply to defects resulting from: a improper or inadequate maintenance or calibration, b software, interfacing, parts or supplies not supplied by HP, c unauthorized modification or misuse, d operation outside of the published environmental specifications for the product, or e improper site preparation or maintenance. 6 THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.
Limited Warranty for Toner Cartridge Life Note The warranty below applies to the toner cartridge that came with this printer. This warranty supersedes all previous warranties (7/19/96). HP toner cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new Hewlett-Packard toner cartridge.
HP Software License Terms ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP.
Worldwide Sales and Service Offices Worldwide Sales and Service Offices Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed in the front of this user’s guide. Argentina: Hewlett-Packard Argentina S.A. Montañeses 2140/50/60 1428 Buenos Aires Phone: (54) (1) 787-7100 Fax: (54) (1) 787-7213 Australia: Hewlett-Packard Australia Ltd.
Worldwide Sales and Service Offices (Continued) France: Hewlett-Packard France 42 Quai du Point du Jour F-92659 Boulogne Cedex Phone: (33) (146) 10-1700 Fax: (33) (146) 10-1705 Germany: Hewlett-Packard GmbH Herrenberger Strasse 130 71034 Böblingen Phone: (49) (180) 532-6222 (49) (180) 525-8143 Fax: (49) (180) 531-6122 Greece: Hewlett-Packard Hellas 62, Kifissias Avenue GR-15125 Maroussi Phone: (30) (1) 689-6411 Fax: (30) (1) 689-6508 Hungary: Hewlett-Packard Magyarország Kft. Erzsébet királyné útja 1/c.
Worldwide Sales and Service Offices (Continued) Norway: Hewlett-Packard Norge A/S Postboks 60 Skøyen Drammensveien 169 N-0212 Oslo Phone: (47) 2273-5600 Fax: (47) 2273-5610 Poland: Hewlett-Packard Polska ul.
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A Specifications Overview This appendix includes: • Paper specifications • Printer specifications • Cable specifications EN Specifications A-1
Paper Specifications HP LaserJet printers produce excellent print quality. This printer accepts a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-size paper. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality. The printer can use a variety of paper and other print media in accordance with the guidelines in this manual.
Supported Sizes and Weights of Paper Tray 1 Dimensions1 Minimum Size (custom) 3 by 5 in (76 by 127 mm) Maximum Size (custom) 12.28 by 18.5 in (312 by 470 mm) Transparencies Labels Envelopes Same as minimum and maximum paper sizes listed above. Weight Capacity2 16 to 53 lb (60 to 199 g/m2) 100 sheets of 20 lb (75 g/m2) paper Thickness: 0.0039 in to 0.0045 in (0.099 to 0.114 mm) 75 transparencies Thickness: 0.005 in to 0.007 in (0.127 mm to 0.
Tray 2 or Optional 250-Sheet Tray Dimensions1 Letter 8.5 by 11 in (216 by 279 mm) A4 8.3 by 11.7 in (210 by 297 mm) Executive 7.3 by 10.5 in (191 by 267 mm) Legal 8.5 by 14 in (216 by 356 mm) B5 (JIS) 7.2 by 10 in (182 by 257 mm) A5 5.8 by 8.2 in (148 by 210 mm) 11 x 17 11 by 17 in (279 by 432 mm) A3 11.7 by 16.5 in (297 by 420 mm) B4 (JIS) 10.1 by 14.3 in (257 by 364 mm) Weight Capacity2 16 to 28 lb (60 to 105 g/m2) 250 sheets of 20 lb (75 g/m2) paper 50-100 transparencies 1.
500-Sheet Tray (Optional) Dimensions1 Letter Letter-R3 8.5 by 11 in (216 by 279 mm) A4 A4-R3 8.3 by 11.7 in (210 by 297 mm) Executive 7.3 by 10.5 in (191 by 267 mm) Legal 8.5 by 14 in (216 by 356 mm) B5 (ISO) 6.9 by 9.9 in (176 by 250 mm) B5 (JIS) 7.2 by 10 in (182 by 257 mm) A5 5.8 by 8.2 in (148 by 210 mm) 11 x 17 11 by 17 in (279 by 432 mm) A3 11.7 by 16.5 in (297 by 420 mm) B4 (JIS) 10.1 by 14.3 in (257 by 364 mm) Custom 1. 2. 3. 4.
Optional Duplex Printing Accessory (duplexer) Dimensions1 Minimum 5.8 by 8.3 inches (148 by 210 mm) Maximum 11.7 by 17 inches (297 by 432 mm) Weight 16 to 28 lb (60 to 105 g/m2) 1. The printer supports a wide range of media sizes. Check the printer software for supported sizes.
Guidelines for Using Paper For best results, use conventional 20 lb (75 g/m2) paper. Make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. Some paper causes print quality problems, jamming, or damage to the printer. Symptom Problem with Paper Solution Poor print quality or toner adhesion.
Paper Weight Equivalence Table Use this table to determine approximate equivalent points in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row 3, second column) and scan across the row to the cover weight (in the fourth column). The equivalent is 28 lb. Shaded areas indicate a standard weight for that grade. U.S. Post Card1 thickness (mm) U.S. Bond Weight (lb) U.S.
Labels Caution To avoid damaging the printer, use only labels recommended for use in laser printers. If you have problems printing labels, use Tray 1 and open the rear output bin. Never print on the same sheet of labels more than once. Label Construction When selecting labels, consider the quality of each component: • Adhesives: The adhesive material should be stable at 392° F • • • (200° C), the printer’s maximum temperature. Arrangement: Only use labels with no exposed backing between them.
Vellum Vellum is special lightweight paper similar to parchment. Print vellum from Tray 1 only, and open the rear output bin. Do not print on both sides of vellum. Vellum used in the printer must be able to withstand 392° F (200° C), the printer’s maximum temperature. To print vellum, see page 55. Envelopes Envelope Construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer.
Envelopes with Double-Side-Seams Double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style may be more likely to wrinkle. Be sure the seam extends all the way to the corner of the envelope as illustrated below.
Envelope Margins The following table gives typical address margins for a Commercial #10 or DL envelope. Note Type of Address Top Margin Left Margin Return Address 0.6 in (15 mm) 0.6 in (15 mm) Delivery Address 2 in (51 mm) 3.5 in (89 mm) For the best print quality, position margins no closer than 0.6 inch (15 millimeters) from the edges of the envelope. Envelope Storage Proper storage of envelopes helps contribute to good print quality. Envelopes should be stored flat.
Card Stock Construction • Smoothness: 36-53 lb (135-199 g/m2) card stock should have2a • • • Note smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m ) card stock should have a smoothness rating of 100-250 Sheffield. Construction: Card stock should lie flat with less than 0.2 inch (5 millimeters) of curl. Condition: Make sure card stock is not wrinkled, nicked, or otherwise damaged.
Printer Specifications Physical Dimensions 55 in (139.8 cm) 24.6 in (62.5 cm) 11.9 in (30.3 cm) 18.7 in (47.5 cm) 18.5 in (47.0 cm) 18.6 in (47.3 cm) 10.6 in (27.0 cm) 18.5 in (47.0 cm) Figure A-2 A-14 4.3 in (11.
55 in (139.8 cm) 24.6 in (62.5 cm) 11.9 in (30.3 cm) 18.5 in (47.0 cm) 10.6 in (27.0 cm) 24.4 in (62.0 cm) 6.1 in (15.
55 in (139.8 cm) 11.9 in (30.3 cm) 24.6 in (62.5 cm) 18.5 in (47.0 cm) 6.5 in (16.6 cm) 10.6 in (27.0 cm) 29.7 in (75.
Environmental Specifications Electrical Specifications Printer State Power Consumption (average, in watts) Printing 325 Standby 23 PowerSave (default activation time 30 minutes) 21 Off 0 Minimum Recommended Circuit Capacity 100-127 Volt 10.5 amps 220-240 Volt 5.
Acoustic Emissions (Per ISO 9296) Printer State Sound Power1 Printing, 16 pages per minute (ppm) Lwad= 6.6 bels (A) Printing, 8 ppm Lwad= 6.3 bels (A) PowerSave Lwad= 4.4 bels (A) 1. You might want to install printers with sound power Lwad>=6.3 bels (A) or more in a separate room or cubicle.
Serial Cable Specifications Serial communication is simply the transmission of data one bit at a time. With just one bit to transmit at a time, data can be transferred with a simple electrical circuit consisting of only two wires. In this fashion, an eight-bit byte is transmitted one bit at a time and the individual bits are reassembled into the original byte on the receiving end. Bit transmission occurs from the least significant bit to the most significant bit.
Hewlett-Packard offers the following serial cables and adapter for use with the printer: HP Part Number Description C2932A 9 to 9-pin M/F RS-232 Serial Cable, 3m C2933A 9 to 25-pin M/F RS-232 Serial Cable, 3m C2909A 9 to 25-pin M/F Serial Cable Adapter With the C2909A serial cable adapter installed on the printer, you can connect a 25-pin cable connector to the printer. The adapter pin connections are shown below.
DB-9 Serial Cable Pin Outs Computer DB-9 Printer DB-9 (male cable end) 2- Receive Data 2- Transmit Data 3- Transmit Data 3- Receive Data 4- Data Terminal Ready 4- Data Set Ready 5- Ground 5- Ground 6- Data Set Ready 6- Data Terminal Ready 8- Clear to Send 8- Data Terminal Ready DB-25 Serial Cable Pin Outs Note Computer DB-25 Printer DB-9 (male cable end) 3- Receive Data 2- Transmit Data 2- Transmit Data 3- Receive Data 20- Data Terminal Ready 4- Data Set Ready 7- Ground 5- Ground 6
A-22 Specifications EN
B Control Panel Menus Overview You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer, and will override the printer’s control panel settings. See the help files associated with the software, or for more information on accessing the printer driver, see page 17. You can also control the printer by changing settings in the printer’s control panel.
Information Menu This menu contains printer information pages that give details about the printer and its configuration. To print an information page, scroll to the desired page and press [Select]. . Information Menu Item Explanation PRINT MENU MAP The menu map shows the layout and current settings of the control panel menu items. For more information, see page 100. PRINT CONFIGURATION The configuration page shows the printer’s current configuration.
Paper Handling Menu When paper handling settings are correctly configured through the control panel, you can print by choosing the type and size of paper from the printer driver or software application. For more information, see page 60. Some items in this menu (such as duplex and manual feed) can be accessed from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override control panel settings.
Paper Handling Menu (Continued) Item Values Explanation MANUAL FEED=OFF OFF ON Feed the paper manually from Tray 1, rather than automatically from a tray. When MANUAL FEED=ON and Tray 1 is empty, the printer goes offline when it receives a print job and displays MANUALLY FEED [PAPER SIZE]. For more information, see page 59. DUPLEX=OFF OFF ON This item appears only when an optional duplexer is installed.
Print Quality Menu Some items in this menu can be accessed from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override control panel settings. For more information, see page 56. Print Quality Menu Item Values Explanation RESOLUTION= FASTRES 1200 300 600 FASTRES 1200 PRORES 1200 Select the resolution from the following values: 300: Produces draft print quality at the printer’s maximum speed (16 ppm).
Print Quality Menu (Continued) Item Values Explanation ECONOMODE=OFF OFF ON Turn EconoMode on (to save toner) or off (for high quality). EconoMode creates draft-quality printing by reducing the amount of toner on the printed page by up to 50%. Caution HP does not recommend full-time use of EconoMode. (If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the toner cartridge.
Printing Menu Some items in this menu can be accessed from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override control panel settings. For more information, see page 56. Printing Menu Item Values Explanation COPIES=1 1 to 999 Set the default number of copies by selecting any number from 1 to 999.
Printing Menu (Continued) Item Values Explanation X DIMENSION= 12.28 INCHES 3.00 to 12.28 INCHES (110V printers) (110V printers) This item appears only when CONFIGURE CUSTOM PAPER=YES. Select the dimension to be fed into the printer (short edge). or or 312 MILLIMETERS 76 to 312 MILLIMETERS (220V printers) (220V printers) Y DIMENSION= 18.50 INCHES 5.00 to 18.
Printing Menu (Continued) Item Values Explanation PCL FONT POINT SIZE=12.00 4.00 to 999.75 This item might not appear, depending on the font selected. Press [-Value+] once to change setting by increments of .25 for point size, or hold down [-Value+] to scroll by increments of 1. PC-8 Select any one of several available symbol sets from the printer’s control panel. A symbol set is a unique grouping of all the characters in a font. PC-8 or PC-850 is recommended for line draw characters.
Configuration Menu Items in this menu affect the printer’s behavior. Configure the printer according to your printing needs. Configuration Menu Item Values Explanation POWERSAVE= 30 MINUTES OFF 15 MINUTES 30 MINUTES 1 HOUR 2 HOURS 3 HOURS Set the printer to enter PowerSave after it has been idle for a specified amount of time. Turning PowerSave off is not recommended. The PowerSave feature does the following: • Minimizes the amount of power consumed by the printer when it is idle.
Configuration Menu (Continued) Item Values Explanation RESOURCE SAVE= OFF OFF ON AUTO Dedicate printer memory to save each language’s permanent resources. (You might need to add memory to the printer in order for this item to appear.) The amount of memory set aside can be different for each installed language. Some languages might have memory set aside for resource saving without requiring all languages to do so.
Configuration Menu (Continued) Item Values Explanation PAGE PROTECT= AUTO AUTO ON This item appears only after a 21 PAGE TOO COMPLEX, PRESS GO TO CONTINUE message displays (page 84). Memory Enhancement technology (MEt) attempts to guarantee that all pages will print. If the page does not print, turn PAGE PROTECT to ON. This might increase chances of a 20 INSUFFICIENT MEMORY, PRESS GO TO CONTINUE message. If this occurs, simplify the print job or install additional memory (page C-1).
Configuration Menu (Continued) Item Values Explanation MOPIER MODE= STANDARD STANDARD ENHANCED OFF Determine how the mopier functions behave. This item appears only when there is at least 8 MB of memory or an optional hard disk is installed. STANDARD: This option is available if there is either a hard disk installed or a RAM disk configured in memory. This option uses I/O data stored in printer memory for generating multiple original prints. (All copies will print at the same speed as the first copy.
Configuration Menu (Continued) Item Values Explanation JAM RECOVERY= AUTO AUTO ON OFF Determine how the printer behaves when a paper jam occurs. AUTO: The printer automatically selects the best mode for printer jam recovery (usually ON). This is the default setting. ON: The printer automatically reprints pages after a paper jam is cleared. OFF: The printer does not reprint pages following a paper jam. Printing performance might be increased with this setting.
I/O Menu Items in the I/O (input/output) Menu affect the communication between the printer and the computer. I/O Menu Item Values Explanation I/O TIMEOUT=15 5 to 300 Select the I/O timeout period in seconds. (I/O timeout refers to the time, measured in seconds, that the printer waits before ending a print job.) This setting allows you to adjust timeout for best performance. If data from other ports appear in the middle of your print job, increase the timeout value.
I/O Menu (Continued) Item Values Explanation PARALLEL HIGH SPEED=YES YES NO Select the speed at which data is transmitted to the printer. YES: The printer accepts faster parallel communications used for connections with newer computers. NO: The printer accepts slower parallel communications used for connections with older computers. PARALLEL ADV FUNCTIONS=ON ON OFF Turn the bidirectional parallel communication on or off. The default is set for a bidirectional parallel port (IEEE-1284).
I/O Menu (Continued) Item Values Explanation SERIAL BAUD RATE=9600 300 600 1200 2400 4800 9600 19200 38400 57600 115200 Select the printer’s baud rate (speed at which information is transferred) for communicating from the computer to the printer. SERIAL DTR POLARITY=HIGH HIGH LOW Determine whether pin #8 is high or low when the printer is ready. HIGH: Pin #8 is held high when the printer is ready. LOW: Pin #8 is held low when the printer is ready.
EIO Menu (5000 N/5000 GN) EIO (enhanced input/output) Menus depend on the particular accessory product installed in an EIO slot of the printer. If the printer contains an HP JetDirect print server EIO card, you can configure basic networking parameters using the EIO Menu. These and other parameters can also be configured through HP JetAdmin. EIO Menu Item Values Explanation CFG NETWORK=NO NO YES NO: The JetDirect Menu is not accessible. YES: The JetDirect Menu appears.
EIO Menu (Continued) Item Values Explanation CFG TCP/IP=NO NO YES NO: The TCP/IP Menu is not accessible. YES: The TCP/IP Menu appears. In the TCP/IP Menu, you can specify BOOTP=YES for TCP/IP parameters to be automatically loaded from a bootp or DHCP server when the printer is turned on. If you specify BOOTP=NO, you can manually set selected TCP/IP parameters from the control panel. You can manually set each byte of the IP address (IP), Subnet Mask (SM), Syslog Server (LG), and Default Gateway (GW).
Resets Menu Use this menu with caution. You can lose buffered page data or printer configuration settings when you select these items. Only reset the printer under the following circumstances: • You want to restore the printer’s default settings. • Communication between the printer and computer has been • interrupted. You are using both the serial and parallel I/O ports, and one of the ports is having problems.
C Printer Memory and Expansion Overview The printer has three dual in-line memory module (DIMM) slots for upgrading with: • More printer memory. DIMMs are available in 4, 8, 16, and 32 MB, • • • Note for a maximum of 100 MB. Flash memory DIMMs, available in 2 and 4 MB. Unlike standard printer memory, flash DIMMs can be used to permanently store downloaded items in the printer, even when the printer is off. DIMM-based accessory fonts, macros, and patterns.
Installing Memory Caution Static electricity can damage dual in-line memory modules (DIMMs). When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM’s antistatic package, then touch bare metal on the printer. If you have not already done so, print a configuration page to find out how much memory is installed in the printer before adding more memory (page 101). 1 Turn the printer off. Unplug the power cord and disconnect any cables.
6 Slide the formatter board back into the printer and tighten the two screws. 7 If an optional duplexer is installed, reattach the cable tray and the rear section of the duplexer. Reattach any interface cables, and the power cord. Turn the printer on and test the DIMM. (Go to page C-5.
If an optional duplexer is installed: 1 Slide the rear section of the duplexer away from the printer. 2 Remove the rear section of the duplexer by lifting and rotating the rear section to clear all of the tabs in the grooves, as illustrated. 3 Unplug the power cord and disconnect any cables. 4 Remove the cable tray by lifting it out of position, as illustrated. Go back to Step 2, on page C-2. Note Reverse these steps to install the cable tray and the rear section of the duplexer.
Checking Memory Installation Follow this procedure to verify that DIMMs are installed correctly: 1 Check that the printer’s control panel displays READY when the printer is turned on. If an error message appears, a DIMM might have been incorrectly installed. Check the printer messages (page 79). 2 Print a new configuration page (page 101). 3 Check the memory section on the configuration page and compare it to the configuration page printed before the DIMM installation.
Adjusting Memory Settings Resource Saving Resource Saving allows the printer to keep downloaded resources (permanent downloaded fonts, macros, or patterns) in memory when the printer language or resolution is changed. If you do not have an optional hard disk or flash DIMM for storing downloaded resources, you might want to change the amount of memory allocated to each language when downloading an unusually large number of fonts, or if the printer is in a shared environment.
I/O Buffering To allow the computer to continue working without waiting for the print job to finish queuing, the printer uses a portion of its memory (an I/O buffer) to hold jobs in progress. (If I/O buffering is off, no memory is reserved for this function.) In most cases, it is best to let the printer automatically reserve memory for I/O buffering. (For each megabyte of memory added to the printer, 100 kilobytes are reserved.
Installing EIO Cards/Mass Storage Turn off the printer before installing the EIO card or mass storage device. See Figure C-1 for orientation and location of the EIO card or optional mass storage device, such as a hard disk. Use HP JetAdmin to delete files from a mass storage device. Use HP FontSmart to manage fonts on a mass storage device. For more information, see the printer software help.
D Printer Commands Overview Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed. PCL PCL printer commands tell the printer which tasks to perform or which fonts to use. This appendix provides a quick reference for users who are already familiar with PCL command structure. • The PCL 5e printer commands are backward-compatible with • previous versions of PCL.
Understanding PCL Printer Command Syntax Before using printer commands, compare these characters: Lowercase l: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters may not appear on your screen as shown here. You must use the exact character and case specified for PCL printer commands.
Combining Escape Sequences Escape sequences may be combined into one escape sequence string. There are three important rules to follow when combining code: 1 The first two characters after the ? character (the parameterized and group characters, see Figure D-1) must be the same in all of the commands to be combined. 2 When combining escape sequences, change the uppercase (termination) character in each individual escape sequence to lower case.
Selecting PCL Fonts PCL printer commands for selecting fonts can be found on the PCL Font List (page 103). A sample section is shown below. Notice the two variable boxes for symbol set and point size. These variables must be filled in or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set. Other common symbol set codes are listed in the table on page D-7.
Common PCL Printer Commands Function Command Options (#) Reset ?E n/a Number of Copies ?&l#X 1 to 999 2-sided/1-sided printing ?&l#S 0 = Simplex (1-sided) printing 1 = Duplex (2-sided) with long edge binding 2 = Duplex (2-sided) with short edge binding Paper Source ?&l#H 0 = prints or ejects current page 1 = Tray 2 2 = manual feed, paper 3 = manual feed, envelope 4 = Tray 1 5 = Tray 3 7 = auto select 8 = Tray 4 20-69 = external trays Paper size ?&l#A 1 = Executive 2 = Letter 3 = Legal 25 =
Command Options (#) Top Margin ?&l#E # = number of lines Text Length (bottom margin) ?&l#F # = number of lines from top margin Left Margin ?&a#L # = column number Right Margin ?&a#M # = column number from left margin Horizontal Motion Index ?&k#H 1/120-inch increments (compresses print horizontally) Vertical Motion Index ?&l#C 1/48-inch increments (compresses print vertically) Line Spacing ?&l#D # = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48) Perforation Skip ?&l#L 0 = disable
Font Selection Common PCL Printer Commands (Continued) Function Command Options (#) Symbol Sets2 ?(# 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.1 Latin 2 (commonly used in Eastern Europe) 5T = Windows 3.
D-8 Printer Commands EN
E Regulatory Information FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental Product Stewardship Protecting the Environment Hewlett-Packard Company is committed to providing quality products in an environmentally-sound manner. The printer has been designed to minimize impacts on the environment. The printer design eliminates: Ozone Production The printer uses charging rollers in the electrophotographic process and therefore generates no appreciable ozone gas (03). CFC Usage Class I U.S.
The design of the printer facilitates the recycling of: Plastics Europe Only: Plastic parts have material identification markings, according to international standards, which enhance the ability to identify plastics for proper disposition at the end of the printer’s life. The plastics used in the printer housing and chassis are technically recyclable.
The diagram below represents how HP LaserJet toner cartridges are recycled: Printer and Parts U.S. Only: HP’s Hardware Recycling Organization will accept the printer and other HP products when you have no further use for them. HP disposes of these products in an environmentally-sound manner. Many of the functional parts are recovered, tested, and reused as fully warrantied service parts. Used parts are not placed into new product manufacturing.
Paper Europe Only: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide. The printer is suited for the use of recycled paper according to DIN 19 309. All Other Countries: The printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide.
To ensure printer longevity, HP provides the following: Extended Warranty HP SupportPack covers the printer and all HP-supplied internal components. It is a three-year warranty from the date of purchase. HP SupportPack must be purchased by the customer within 30 days of product purchase. Information on HP SupportPack is available by calling your local HP FIRST number. (See the HP Support pages at the front of this user’s guide.
Declaration of Conformity according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP LaserJet 5000, 5000 N, 5000 GN Model Numbers: C4110A, C4111A, C4112A Product Options: ALL conforms to the following Product Specifications: Safety: IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3 EMC: IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED) 1 CISPR 22:1
Safety Statements Laser Safety Statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser Statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 5000, 5000 N, 5000 GN -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.
E-10 Regulatory Information EN
Glossary adjustable tray A paper tray that is able to adapt to more than one size of media. All trays used in the printer are adjustable. DIMM (dual in-line memory module) A circuit board that holds extra memory chips for the printer. drag-and-drop The ability to execute a function graphically without typing a command. For example, in the Windows 95 Explorer, you can copy or move a file by “dragging” it from one folder and “dropping” it into another.
printer software Any or all of the software shipped with the printer. The printer is packaged with a compact disc containing the software needed to access all of the printer’s features. If the printer has been correctly set up, the appropriate software is already installed. printer software help On-screen instructions regarding the use of the printer software. Help screens which can be activated from the Help button (or a question mark symbol) in the printer software.
Index Numerics 1200 dpi B-5 250-sheet tray locating 6 ordering 8 paper specifications A-4 2-sided printing guidelines 36 with duplex printing accessory 35–39 2-up printing 57 300 dpi B-5 3-hole punched paper duplexing 38 orientation 40–41 500-sheet tray (optional) loading 33 locating 7 ordering 8 paper orientation 41 paper specifications A-5 600 dpi B-5 A A4 paper, loading 41 A4-R paper, printing 47 Access Denied Menus Locked message 13, 79 accessing printer status 19 Windows printer driver 17 accessories
message 54 Configure Custom Paper setting B-7 Configure Fuser Mode Menu setting B-4 configuring duplex printing accessory 35 duplexing print options 39 printer driver 17 connectors, locating 6 consumables see also supplies availability E-5 consumption, power A-17 continue printing with low toner 65–66 control panel changing settings 13 current settings, printing 13 keys 12 layout 11 lights 11 locating 6 locking 21 menus B-1–B-20 messages 79–88 overriding settings 13 printing menu map 13, 100 troubleshooting
information on PCL font list 103 ETalk setting B-18 event log B-2 event log, displayed on configuration page 102 example configuration page 102 expandable memory, specifications A-18 expanding memory C-2–C-5 extended warranty E-5 F face-down output bin 26 face-up output bin 28 faded print, troubleshooting 90 FastRes 1200 B-5 FCC regulations E-1 features, printer 2 feeding paper, problems with 95, A-7 file directory B-2 Finland’s laser statement E-9 500-sheet tray (optional) loading 33 locating 7 ordering 8
troubleshooting 93 internal fonts 103, B-8 Item key 12 J Jam Recovery setting B-14 Japan’s VCCI statement E-8 JetAdmin, see HP JetAdmin JetSend, see HP JetSend Job Cancel key, see Cancel Job key JobMonitor, see HP JobMonitor K keys, control panel 12 L labels clearing repeated jams 78 guidelines 44, 45 printing 28, 44, 45 quality A-9 specifications A-9 languages allocating memory to C-6 correcting 91 dedicating memory to B-11 selecting default B-10 switching 18 laser safety statement E-8 laser statement f
removing 37, C-4 troubleshooting 96 optional paper tray paper specifications A-4, A-5 printing card stock 50–54 Orientation setting B-8 orientation, paper 38 special types 40–41 OS/2 printer drivers 16 output areas, clearing paper jams 75 output bin 26–28 output locations, troubleshooting 96 Override A4 With Letter setting B-4 overriding printer settings 17 ozone production E-2 P Page Protect setting B-12 page skew, troubleshooting 90 Page Too Complex message 84 paper 500-sheet tray, specifications for A-5
maintenance 63–69 managing through network 22 memory C-1–C-8 menu map 13 messages 71, 79–88 operating temperature A-18 ordering supplies 8–10 output bins 26–28 overriding control panel settings 17 parts and location 6 PCL commands D-5–D-7 physical dimensions A-14 relative humidity A-18 renaming 99 sales and service offices 109–111 saving setup 56 service and support agreements 105–106 software 14 specifications A-14–A-17 status, see messages upgrading memory C-1 verifying current settings 101–103 printer cl
memory C-6 restore default settings B-20 Restore Factory Settings B-20 REt setting B-5 rotated paper, printing 47 S safety statements E-8–E-9 sales and service offices 109– 111 samples configuration page 102 print quality problems 89 saving printer setup 56 toner B-6 SDRAM DIMMs, ordering 9 security, information on configuration page 102 Select key 12 selecting alternate PPD 99 default printer language B-10 output location 26–28 printer driver 16 serial adapter, ordering 9 serial and accessory interface co
paper specifications A-3 printing labels 45 Tray 1 Mode setting B-3 Tray 1 Mode=Cassette 58 Tray 1 Mode=First 58 Tray 1 Size setting B-3 Tray 1 Type setting B-3 Tray 2 locating 6 paper specifications A-4 Tray 2 Type setting B-3 Tray 3 Type setting B-3 Tray 4 Type setting B-3 tray extension 30 Tray x Empty message 83 Tray x Load message 83 troubleshooting flowchart 91–98 output quality problems 71 paper jams 72–78 printer errors 71–103 printer messages 71 repeated paper jams 78 using configuration page 101 T
