- Hewlett-Packard LaserJet All-in-One Evaluator's Guide

8 Evaluating laser all-in-one products

HP service and support tools

HP Instant Support

Professional Edition

Integrated into HP’s device management tools and available from www.hp.com.

Connects you to the HP Web site to help you quickly solve problems and answer questions. This service

analyzes your device and configuration to provide diagnostic and support information specific to your

device.

HP SureSupply Integrated into HP’s device management tools and available from www.hp.com.

Lets you conveniently and easily order supplies over the Internet. Enabled by HP Smart printing

technology,

HP SureSupply helps you track and manage supplies usage, and provides alerts through

HP device management tools when supplies should be replaced. With just a few clicks, access

cartridge information, pricing, and purchasing options that best meet your needs—either from the

reseller of your choice or from HP. (Program availability varies by region.)

Evaluation

Setting up the all-in-one product

Unbox and set up the product, using the product documentation and electronic device setup assistant.

Consider the following:

• Is the user documentation and installation and setup software helpful?

• How does the overall product design contribute to ease of setup?

• How well are you able to install and interact with supplies and accessories?

Testing product software

1 Note which platforms and printer languages the drivers support.

2 After you have installed drivers and other device software, print some test pages. Document any driver

or software changes performed during testing.

3 Evaluate the product software:

• Are the drivers easy-to-use?

• What special software or tools are available?

• What special features or utilities does each driver or tool include?

Interacting with the control panel

Try the various control panel functions. When comparing products, consider the following:

• In general, is the control panel easy to use?

• How easy is it to determine device, job, and print cartridge status?

• Can you easily make copies from the control panel?

• Can you electronically send documents and images from the control panel?