Warranty
Implement temporary procedures or workarounds provided by HP while HP works on
permanent solutions.
Use HP remote support solutions where applicable. HP strongly encourages you to use
available support technologies provided by HP. If you choose not to deploy available
remote support capabilities, you may incur additional costs due to increased support
resource requirements.
Cooperate with HP in attempting to resolve the problem using online chat, email, or
telephone. This may involve performing routine diagnostic procedures, installing
additional software updates or patches, removing third-party options, and/or substituting
options.
HP recommends that you make periodic backup copies of your files, data, or programs
stored on your hard drive or other storage devices as a precaution against possible
failures, alteration, or loss. Before returning any HP Hardware Product for warranty
support or repairs, back up your files, data, and programs, and remove any confidential,
proprietary, or personal information.
Remove any external options or accessories that would be subject to loss during the
repair or replacement process.
Perform additional tasks as defined within each type of warranty service described below
and any other actions that HP may reasonably request in order to best perform the
warranty support.
To obtain warranty service for HP LaserJet print cartridges, return the product to the
place of purchase with a written description of the problem and print samples or contact
HP customer support.
1
HP's requirements are based on ISA G1 (mild) requirements as described in ISA-71.04-1985 Environmental
Conditions for Process Measurement and Control Systems: Airborne Contaminants. This ISA standard is
available at http://www.isa.org. When products are used in ISA G1 (mild) environments, corrosion should not
be a factor in equipment reliability.
Types of Hardware Warranty Service
The types of warranty support service that may be applicable to the HP Hardware Product you
have purchased are described below. All services may not be available in all countries or
regions. TO THE EXTENT THAT THE FOLLOWING WARRANTY SERVICES AND
TERMS OR ANY PART THEREOF IS INCONSISTENT WITH LOCAL LAW, THE
WARRANTY SERVICES AND TERMS OR THE CORRESPONDING PART SHALL BE
DEEMED MODIFIED TO BE CONSISTENT WITH SUCH LOCAL LAW.
Customer Self-Repair Warranty Service
HP Hardware Products are designed with many Customer Self-Repair (CSR) parts to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnostic period, HP identifies that the repair can be accomplished by the use of a CSR part,
HP will ship that part directly to you for replacement. There are two categories of CSR parts: