Warranty

Displays
Digital Signage Display
This Limited Warranty does not cover service for removing or reinstalling a wall-mounted or
custom-installed Digital Signage Display. This Limited Warranty does not cover damage
resulting from a wall-mounted or other custom installation or removal of a display. HP
recommends using a qualified installer for wall mounting or other custom installation or removal
of a display. If HP determines that a Digital Signage Display issue cannot be resolved remotely,
HP will ship a replacement product directly to the customer. HP will incur all shipping and
insurance costs by providing courier assistance to package and return unit safely to HP. Failure
to return the defective unit may result in HP billing the customer for the replacement product.
Monitors
All Monitor models are not suitable for applications that exhibit static, stationary, or fixed
images. Static images may cause image retention damage that may appear as stains or
watermarks on the screen. This HP Limited Warranty does not cover monitors that are in use for
applications that exhibit static, stationary, or fixed images for long periods or for 24-hours per
day that result in image retention damage. To avoid image retention damage, turn off the monitor
when it is not in use or use a power management setting, if supported by your system, to turn off
the display when the system is idle.
Multimedia Monitor and PC Bundle Concurrent Warranty
If you purchased a Multimedia Monitor together with a personal computer as part of a product
bundle (purchased as a single SKU), the duration of the warranty period for the Multimedia
Monitor is, to the extent permitted by local law, coextensive with that of the warranty period for
the personal computer. Check the warranty statement of the personal computer for details.
Customer Responsibilities
In order to avoid the risk of charges for issues not covered by your HP Limited Warranty (issues
that are not due to defects in materials and workmanship on HP Hardware Products), you will be
asked to assist HP or the HP authorized service provider as follows:
 Provide true, accurate, and complete information when filing a warranty claim.
 Provide an environment that meets HP requirements, including protecting products from
corrosion, contamination, and spills. For example, to meet HP's corrosion requirements,
the environment must not cause more than 300 angstroms of corrosion per month on
silver and copper.
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 Verify configurations, load most recent firmware, install software patches, and run HP
diagnostics and utilities.