Warranty

If HP ultimately determines that an onsite service call is required to repair a defect, the call will
be scheduled during standard office hours unless otherwise stated for the HP Hardware Product
you purchased. Standard office hours are typically 8:00 a.m. to 5:00 p.m. (08.00 to 17.00)
Monday through Friday, but may vary with local business practices. The response time may vary
and additional charges may be incurred, depending on travel constraints and distance from the
nearest HP service location or HP authorized service provider. To find the telephone numbers
and, in some cases, maps of the nearest HP service location or HP authorized service provider,
refer to the HP website at http://welcome.hp.com/country/us/en/wwcontact.html. To receive
onsite service, you must
 have an authorized representative present when HP provides warranty services at your
site;
 notify HP if the HP Hardware Product is being used in an environment that poses a
potential health or safety hazard to HP employees or subcontractors;
 subject to HP’s reasonable security requirements, provide HP with sufficient, free, and
safe access to and use of all facilities, information, and systems determined necessary by
HP to provide timely support;
 ensure that all manufacturers’ labels (such as serial numbers) are in place, accessible, and
legible;
 maintain an environment consistent with product specifications and supported
configurations.
Swap Warranty Service
Your HP Limited Warranty may include a swap warranty service. Under the terms of swap
warranty service, HP will pick up the defective unit from your location and will bring a
replacement unit that is equivalent to new directly to you. HP will incur all repair, logistics, and
insurance costs for this service.
Response Times
Response times are based on local standard business days and working hours where the service is
being requested. Unless otherwise stated, all responses are measured from the time the end-user
customer calls until HP has either established a mutually acceptable time for support to be
performed, or HP has begun to provide support or remote diagnostics. Response times, including
Next Business Day Warranty Service, if available, are based on commercially reasonable effort.
In some countries and under certain supplier constraints, response time may vary. If your
location is outside the customary service zone, response time may be longer or there may be an
additional charge. Contact your HP authorized reseller or HP authorized service provider for
response time availability in your area.
Service Upgrades