Warranty

 Parts for which Customer Self-Repair is mandatory—If you request HP or an HP
authorized service provider to replace these parts, you will be charged for the travel and
labor costs for this service.
 Parts for which Customer Self-Repair is optional—These parts are also designed for
Customer Self-Repair. If, however, you require that HP or an HP authorized service
provider to replace the part for you, it may be done at no additional charge under the type
of warranty service designated for your HP Hardware Product.
You are required to cooperate with HP or an HP authorized service provider in attempting to
resolve the problem by chat, email, or telephone. This may involve performing routine diagnostic
procedures, installing software updates or patches, removing third-party options and/or
substituting options.
If assistance is required, you can contact HP technical support, and a technician will help you
using online chat, email, or telephone. HP documentation shipped with a replacement CSR part
specifies whether a defective part must be returned to HP, unless otherwise stipulated by
applicable local law. In cases where it is required to return the defective part to HP, you must
ship the defective part to HP within a defined period, normally five (5) to fifteen (15) business
days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a Customer Self Repair, HP will incur all shipping and part return costs and
determine the courier/carrier to be used. The classification of CSR parts may vary by country or
region.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under
the terms of the advanced unit replacement warranty service, HP will ship a replacement unit
directly to you if the HP Hardware Product you purchased is diagnosed as defective. On
receiving the replacement unit, you may be required to return the defective HP Hardware
Product to HP in the packaging that arrives with the replacement unit within a defined period of
time, normally five (5) to fifteen (15) days. HP will incur shipping and insurance costs to return
the defective HP Hardware Product to HP. Failure to return the defective HP Hardware Product
may result in HP billing you for the replacement unit. HP provides advanced unit replacement
service during standard office hours. Standard office hours are typically 8:00 a.m. to 5:00 p.m.
(08.00 to 17.00) Monday through Friday, but may vary with local business practices. The
response time may vary and additional charges may be incurred, depending on logistics
constraints and distance from the nearest HP service location or HP authorized service provider.
To find the telephone numbers and, in some cases, maps of the nearest HP service location or an
HP authorized service provider, refer to the HP website at
http://welcome.hp.com/country/us/en/wwcontact.html.
Pick-Up and Return Warranty Service
Your HP Limited Warranty may include a pick-up and return warranty service. Under the terms
of pick-up and return service, HP will pick up the defective HP Hardware Product from your