Setup and Install

3 Troubleshooting
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HP Jetdirect configuration page
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Reset to factory defaults
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Network computers cannot communicate with the printer
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Configured channel does not match the configuration page
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Improve reception and performance
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Firmware download failure
This chapter provides basic troubleshooting information. Additional information is provided in the
HP Jetdirect Print Servers Administrator’s Guide for the print server.
To troubleshoot the HP Jetdirect 2700w Print Server, you might need the following:
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An HP Jetdirect configuration page
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A printer configuration or diagnostic page
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Documentation that came with the printer
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Documentation for the HP Jetdirect 2700w Print Server (available from
www.hp.com/go/jetdirect)
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The diagnostic tools and utilities provided with your network software (for example, TCP/IP
utilities, or network printer management applications such as HP Web Jetadmin)
HP Jetdirect configuration page
The HP Jetdirect configuration page provides comprehensive print server status. It is an important
diagnostic tool, especially if network communication with the print server is not available.
In most HP LaserJet printers/MFPs, an HP Jetdirect configuration page automatically prints when you
print the printer configuration page. Refer to your printer/MFP documentation for instructions about
printing configuration pages.
For a description of messages that might appear on the HP Jetdirect configuration page, see the
HP Jetdirect Print Servers Administrator’s Guide.
ENWW
HP Jetdirect configuration page
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