Datasheet

QuickSpecs
HP MSA 2040 Storage
Service and Support, HP Care Pack, and Warranty Information
c04123144 — DA – 14603 Worldwide — Version 12 — April 3, 2015
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Critical Incident Management to help make sure your business is not affected if you experience a
system or device outage.
http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA3-8855ENW&cc=us&lc=en
HP Proactive Care Personalized Support - An option-if you have HP Proactive Care- to bring increased
personalization of the Proactive Care support experience through the assignment of an Account
Service Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-3446ENW.pdf
HP Foundation Care 24x7 Service - HP Foundation Care 24x7 connects you to HP 24 hours a day,
seven days a week for assistance on resolving issues - hardware onsite response within four hours and
software call back within two hours after opening your case. Three years' coverage recommended with
HP Care Pack Service.
HP Education Services - Comprehensive training for new, as well as experienced, storage
administrators designed to expand your skills and keep you up to speed with the latest storage and
virtualization technology from HP Storage. http://education.hp.com/curr-storsan.htm
Optimized Care- delivers
best performance and
stability through
deployment and proactive
management practices
Choose from three levels of operate and support care
HP 6hr CTR Proactive Care Service
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new
environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select
credits per year, per array
Standard Care-maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
HP Proactive Care 24x7
Additional options - HP Proactive Care Personalized Support (once per Proactive Care support new
environment), an additional day of HP Personalized Support, and 10 additional HP Proactive Select
credits per year, per array
Basic Care-Minimum
recommended support
HP Foundation Care 24x7
Additional options - 10 Proactive Select Credits per Year
Remote
Support Automation
HP Automation provides 24x7 coverage, proactive problem prevention, accurate problem diagnosis
and faster problem resolution, as well as interactive support portals and tools. This is an integral, and
cost-free, part of your HP support relationship and we are continually investing in additional cutting-
edge capabilities to make it better.
For more information
www.hp.com/services/storage
To learn more on HP Storage Services, please contact your HP sales representative or HP Authorized
Channel Partner
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
 Services for customers purchasing from HP or an enterprise reseller are quoted using HP
order configuration tools.