User's Manual
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type on the printer control panel. Adjust
paper settings if necessary.
a. On the printer control panel, press the OK button.
b. Open the following menus:
●
System Setup
●
Paper Setup
c. Select the tray from the list.
d. Select Paper Type and then select the type of paper that is in the tray.
e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
a. On the printer control panel, press the OK button.
b. Open the following menus:
●
Service
●
Cleaning Page
c. Load plain letter or A4 paper when you are prompted, and then press the OK button.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard
the page that prints.
5. Print a conguration page to test the printer.
a. On the printer control panel, press the OK button.
b. Open the Reports menu.
c. Select Conguration Report.
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
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