LaserJet Pro M501 User Guide M501n M501dn www.hp.
HP LaserJet Pro M501 User Guide
Copyright and License Trademark Credits © Copyright 2017 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 Printer views .............................................................................................................................................................................. 2 Printer front view .............................................................................
Customer self-repair parts ............................................................................................................................... 22 Replace the toner cartridge .................................................................................................................................................. 23 Introduction ........................................................................................................................................................
Change the printer connection type (Windows) ................................................................................................................ 47 Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 48 Advanced configuration with HP Utility for OS X ............................................................................................................... 51 Open HP Utility ........................................................
Clear paper jams in Tray 2 and the 550-sheet tray ..................................................................................... 79 Clear paper jams in the toner-cartridge area ................................................................................................ 83 Clear paper jams in the rear door and the fuser area (M501n models) ................................................... 85 Clear paper jams in the output bin ......................................................................
1 Printer overview ● Printer views ● Printer specifications ● Printer hardware setup and software installation For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM501.
Printer views ● Printer front view ● Printer back view ● Interface ports ● Control panel view Printer front view 7 8 1 6 5 4 3 2 1 2-line control panel with keypad 2 Optional 1 x 550-sheet paper feeder, Tray 3 3 Tray 2 4 Model name 5 Tray 1 6 Top cover (access to the toner cartridge) 7 Standard output bin 8 On/off button Chapter 1 Printer overview 2 ENWW
Printer back view 6 1 5 4 3 2 ENWW 1 Top-cover-release button 2 Dust cover for Tray 2 (flips up when legal-size paper is loaded) 3 Power connection 4 Interface ports 5 Serial number and product model label 6 Rear door Printer views 3
Interface ports 1 2 3 4 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 Host USB port for job storage feature (requires a 16 GB or larger USB flash drive) Control panel view 10 1 9 8 7 6 2 5 4 4 3 1 Control panel display This screen shows status information, menus, help information, and error messages. 2 Numeric keypad Use these buttons to enter numeric values.
4 ENWW Back arrow 5 Down arrow 6 OK button button button Use this button for the following actions: ● Exit the control-panel menus. ● Scroll back to a previous menu in a submenu list. ● Scroll back to a previous menu item in a submenu list (without saving changes to the menu item). Use this button to navigate through the menus or to decrease a value that appears on the display. Press the OK button for the following actions: ● Open the control-panel menus.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljM501.
1. Go to 123.hp.com. 2. Follow the steps provided to download the printer software. Linux: For information and print drivers for Linux, go to hplipopensource.com/hplip-web/index.html. UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts. ENWW Operating system Print driver installed Notes Windows® XP SP3 or later, 32-bit The HP PCL.6 printer-specific print driver is installed for this operating system as part of the basic software installation.
Operating system Print driver installed Notes Windows Server 2012, 64-bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL-6 printerspecific print drivers do support it. Download the HP PCL 6 or PCL-6 driver from the HP Web site www.hp.com/support/ljM501, and use the Windows Add Printer tool to install it.
Printer dimensions Figure 1-1 Dimensions for the base printer 1 1 2 3 2 3 Printer fully closed Printer fully opened 1. Height 289 mm (11.4 in) 289 mm (11.4 in) 2. Depth Tray 2 dust cover closed: 376 mm (14.8 in) 569 mm (22.4 in) Tray 2 dust cover open: 444 mm (17.5 in) 3. Width 410 mm (16.1 in) Weight 11.6 kg (25.6 lb) 410 mm (16.
1 Printer and accessories fully closed Printer and accessories fully opened 3. Width 410 mm (16.1 in) 410 mm (16.1 in) Weight 15.4 kg (34 lb) These values are subject to change. For current information, go to www.hp.com/support/ljM501. Figure 1-3 Dimensions for the 1 x 550-sheet paper feeder 1 3 1 2 3 1. Height 130 mm (5.1 in) 2. Depth Tray closed: 376 mm (14.8 in) 2 Tray opened: 569 mm (22.4 in) 3. Width 410 mm (16.1 in) Weight 3.8 kg (8.
Printer hardware setup and software installation For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljM501 for HP's all-inclusive help for the printer.
12 Chapter 1 Printer overview ENWW
2 Paper trays ● Load paper to Tray 1 (multipurpose tray) ● Load paper to Trays 2 and 3 ● Load and print envelopes For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM501.
Load paper to Tray 1 (multipurpose tray) Introduction The following information describes how to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper. NOTE: Select the correct paper type in the print driver before printing. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Grasp the handle on either side of Tray 1, and pull it forward to open it. 2. Pull out the tray extension to support the paper. 3.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
Load paper to Trays 2 and 3 Introduction The following information describes how to load paper in Tray 2 and the optional 550-sheet Tray 3 (part number F2A72A). The optional tray holds up to 550 sheets of 75 g/m2 (20 lb) paper. NOTE: The procedure to load paper for the 550-sheet Tray 3 is the same as for Tray 2. Only Tray 2 is shown here. CAUTION: 1. Do not extend more than one paper tray at a time. Open the tray. NOTE: Do not open this tray while it is in use. 2.
4. To load legal-size paper into the tray, squeeze the lever on the back of the tray that is to the left of center, and then extend the tray back to the correct paper size. NOTE: This step does not apply to other paper sizes. 5. 14 Load paper into the tray. For information about how to orient the paper, see Tray 2 and the 550sheet tray paper orientation on page 17. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.
Paper type Single-sided printing Duplex printing Letterhead, preprinted, or prepunched Face-down Face-up Top edge at the front of the tray Bottom edge at the front of the tray 12 3 2 1 3 18 Chapter 2 Paper trays ENWW
Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
20 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts ● Order supplies, accessories, and parts ● Replace the toner cartridge For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM501.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field.
Replace the toner cartridge Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. ● Toner-cartridge information ● Remove and replace the cartridge Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
1 2 1 Memory chip 2 Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems. CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the cartridge 1. 24 Press the top-cover-release button on the left side of the printer.
2. Open the front door. 3. Grasp the handle of the used toner cartridge and pull out to remove it. 4. Remove the new toner cartridge from its protective shell by tearing off the plastic strip and opening the package. Save all packaging for recycling the used toner cartridge.
26 5. Hold both ends of the toner cartridge and rock it 5-6 times. 6. Align the toner cartridge with its slot, and then insert the toner cartridge into the printer.
7. Close the front door. 8. Pack the used toner cartridge into the box that the new cartridge came in. See the enclosed recycling guide for information about recycling. In the U.S., a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.
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4 Print ● Print tasks (Windows) ● Print tasks (OS X) ● Store print jobs on a USB flash drive to print later ● Mobile printing For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM501.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab. 4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click or tap the OK button to print the job.
1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. Click or tap the Finishing tab. 4. Select the Print on both sides (manually) check box.
Additional print tasks Go to www.hp.com/support/ljM501.
Print tasks (OS X) How to print (OS X) The following procedure describes the basic printing process for OS X. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button. Automatically print on both sides (OS X) NOTE: This information applies to printers that include an automatic duplexer.
Print multiple pages per sheet (OS X) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6.
Additional print tasks Go to www.hp.com/support/ljM501.
Store print jobs on a USB flash drive to print later ● Introduction ● Before you begin ● Set up the printer for job storage ● Create a stored job (Windows) ● Print a stored job ● Delete a stored job ● Information sent to printer for Job Accounting purposes Introduction This section provides procedures for creating and printing documents that are stored on the USB flash drive. These jobs can be printed at a later time.
2. Install the USB flash drive into the rear host USB port. The control panel displays a To format USB drive for Job Storage press OK message. 3. Press the OK button, and then follow the instructions on the control panel to complete the procedure Step two: Update the print driver Update the print driver in Windows 1. Click the Start button, and then click Devices and Printers. 2. Right-click on the name of the HP printer, and then select Printer properties. 3.
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for different software programs). NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. ENWW 3. Click the Job Storage tab. 4. Select a Job Storage Mode option.
Mode Description PIN protected Job deletion Personal Job The job does not print until you request it at the printer control panel. Yes (optional) Automatically after the job is printed or when job retention limit is reached. For this job-storage mode, you can select one of the Make Job Private/Secure options: ● If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel.
6. Enter the number of copies, and then press the OK button. 7. Use the arrow keys to select Print, and then press the OK button. Delete a stored job When you send a stored job to the USB flash drive, the printer overwrites any previous jobs with the same user and job name. If the USB flash drive is full, the printer control panel displays a No more memory message and existing stored jobs must be deleted before additional print jobs can be stored.
Mobile printing Introduction HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/ LaserJetMobilePrinting.
HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe. ● Windows: After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list.
HP print solutions are embedded in some Android and Kindle devices and available for others at: play.google.com. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting.
5 Manage the printer ● Use HP Web Services applications ● Change the printer connection type (Windows) ● Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Advanced configuration with HP Utility for OS X ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Update the firmware For more information: The following information is correct at the time of publication.
Use HP Web Services applications HP Web Services applications provide useful content that can be automatically downloaded from the Internet to the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based document storage. To activate these applications and schedule the downloads, go to the HP Connected Web site at www.hpconnected.com NOTE: To use this feature, the printer must be connected to a network and have internet access.
Change the printer connection type (Windows) If you are already using the printer and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the printer to use a different wireless address, to connect to a wired or wireless network, or change from a network connection to a USB connection. You can change the configuration without inserting the printer CD.
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.
Tab or section Description Home tab ● Provides printer, status, and configuration information. Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable.
Tab or section Description Fax tab ● Receive Options: Configure how the printer handles incoming faxes. (Fax printers only) ● Phone Book: Add or delete entries in the fax phone book. ● Junk Fax List: Set fax numbers to block from sending faxes to the printer. ● Fax Activity Log: Review recent fax activity for the printer. Scan tab Configure the Scan to Network Folder and Scan to E-mail features.
Advanced configuration with HP Utility for OS X Use the HP Utility to check printer status or to view or change printer settings from your computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network. Open HP Utility 1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or Printers & Scanners. 2. Select the printer in the list. 3. Click the Options & Supplies button. 4. Click the Utility tab.
Item Description File Upload Transfer files from the computer to the printer. You can upload the following types of files: ○ HP LaserJet printer command language (.PRN) ○ Portable document format (.PDF) ○ Postscript (.PS) ○ Text (.TXT) Power Management Configure the printer economy settings. Update Firmware Transfer a firmware update file to the printer. NOTE: This option is available only after you open the View menu and select the Show Advanced Options item.
Configure IP network settings ● Introduction ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed and duplex settings Introduction Use the following sections to configure the printer network settings. Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the Web browser displays a message indicating that accessing the Web site might not be safe, select the option to continue to the Web site. Accessing this Web site will not harm the computer. 2. Open the System tab. 3.
4. ENWW ● Automatic: The print server automatically configures itself for the highest link speed and communication mode allowed on the network. ● 10T Full: 10 megabytes per second (Mbps), full-duplex operation ● 10T Half: 10 Mbps, half-duplex operation ● 100TX Full: 100 Mbps, full-duplex operation ● 100TX Half: 100 Mbps, half-duplex operation ● 1000T Full: 1000 Mbps, full-duplex operation Press the OK button. The printer turns off and then on.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Energy-conservation settings ● Introduction ● Print with EconoMode ● Set the Auto Power Down delay and configure the printer to use 1 watt or less of power ● Set the Delay Shut Down setting Introduction The printer includes several economy features to conserve energy and supplies. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.
Set the Delay Shut Down setting Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed. Complete the following procedure to change the Delay Shut Down setting: 1. On the printer control panel, touch the OK button. 2. Open the following menus: 3.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Update the firmware HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically. There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.
NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config. 6. ENWW Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.
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6 Solve problems ● Customer support ● Restore the factory-set defaults ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Solve wired network problems For more information: The following information is correct at the time of publication. For current information, see www.hp.com/ support/ljM501.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 64 Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support/. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljM501 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory. 1. On the printer control panel, press the OK button. 2. Select Service. 3.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
ENWW Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply Web site, which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. 68 1.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer.
Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the tray is configured for the correct paper size and type on the printer control panel. Adjust paper settings if necessary. a.
Clear paper jams in Tray 1 Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an error message that assists in clearing the jam. 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants. If most of the sheet of paper has been pulled inside the printer, continue with the following steps. 76 2.
4. Remove the toner cartridge. 5. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
78 6. Reinsert the toner cartridge. 7. Close the front door.
Clear paper jams in Tray 2 and the 550-sheet tray Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-sheet tray. When a jam occurs, the control panel displays an error message that assists in clearing the jam. 1. Remove the tray from the printer. 2. Remove the paper from the tray, and discard any damaged paper. 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size.
80 4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Reinsert and close the tray. 6. Press the top-cover-release button on the left side of the printer.
7. Open the front door. 8. Remove the toner cartridge. 9. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
10. Reinsert the toner cartridge. 11. Close the front door.
Clear paper jams in the toner-cartridge area Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an error message that assists in clearing the jam. 1. Press the top-cover-release button on the left side of the printer. 2. Open the front door. 3. Remove the toner cartridge.
84 4. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. 5. Reinsert the toner cartridge. 6. Close the front door.
Clear paper jams in the rear door and the fuser area (M501n models) Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays an error message that assists in clearing the jam. NOTE: 1. The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams. Open the rear door.
86 2. Remove any jammed paper. 3. Close the rear door.
Clear paper jams in the output bin Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an error message that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it. Clear paper jams in the duplexer (M501dn models) Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
88 3. Remove any jammed paper. 4. Close the duplex pan. 5. Reinsert and close the tray.
6. Open the rear door. 7. Remove any jammed paper. 8. Close the rear door.
9. Press the top-cover-release button on the left side of the printer. 10. Open the front door. 11. Remove the toner cartridge.
12. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. 13. Reinsert the toner cartridge. 14. Close the front door.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check the toner-cartridge status ● Clean the printer ● Visually inspect the toner cartridge ● Check paper and the printing environment ● Check the EconoMode settings ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
Clean the printer Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page. 1. On the printer control panel, press the OK button. 2. Open the following menus: 3. ● Service ● Cleaning Page Load plain letter or A4 paper when you are prompted, and then press the OK button.
Step two: Check the environment The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions: ● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. ● Do not place the printer in a confined space, such as a cabinet. ● Place the printer on a sturdy, level surface.
Check the EconoMode settings HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.
HP UPD PCL 5 HP UPD PCL 6 ENWW ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older printers ● The best choice for printing from third-party or custom software programs ● The best choice when operating with mixed environments, which require the printer to be set to PCL 5 (UNIX, Linux, mainframe) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models ● Preferred when prin
Solve wired network problems Introduction Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.
2. ● For Windows, click Start, click Run, type cmd, and then press Enter. ● For OS X, go to Applications, then Utilities, and open Terminal. b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.
100 Chapter 6 Solve problems ENWW
Index Symbols/Numerics 550-sheet paper tray part numbers 22 550-sheet tray clearing jams 79 D defaults, restoring 65 deleting stored jobs 41 dimensions, printer 9 double-sided printing Mac 34 Windows 31 drivers, supported 6 duplex printing Mac 34 duplex printing (double-sided) settings (Windows) 31 Windows 31 duplexer clearing jams 87 duplexing manually (Mac) 34 manually (Windows) 31 A accessories ordering 22 part numbers 22 acoustic specifications 10 AirPrint 43 Android devices printing from 43 applicat
J jams 550-sheet tray 79 causes of 75 duplexer 87 fuser 85 locations 74 output bin 87 rear door 85 toner cartridge area 83 Tray 1 76 Tray 2 79 Jetadmin, HP Web 59 jobs, stored creating (Windows) 38 deleting 41 enabling 37 printing 40 K keypad locating 2 L labels printing (Windows) 32 LAN port locating 4 loading paper in Tray 1 14 paper in Tray 2 and the 550-sheet tray 16 local area network (LAN) locating 4 lock formatter 56 M Macintosh HP Utility 51 manual duplex Mac 34 Windows 31 memory included 6 memory
S serial number locating 3 settings factory-set defaults, restoring 65 software HP Utility 51 special paper printing (Windows) 32 specifications electrical and acoustic 10 status HP Utility, Mac 51 store print jobs 37 stored jobs creating (Windows) 38 deleting 41 enabling 37 printing 40 storing jobs with Windows 38 supplies low threshold settings 66 ordering 22 part numbers 22 replacing toner cartridge 23 status, viewing with HP Utility for Mac 51 using when low 66 supplies status checking 93 supplies statu
104 Index ENWW
