HP PCs - HP Support Assistant 9.0 (Windows 10, 8, 7)

Technical white paper | HP Support Assistant 9.0
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Do I need to be connected to the Internet to use HP Support Assistant?
You do not need to be connected to the Internet to use HP Support Assistant, but some features
such as the Virtual Agent, receiving updates, connecting to hp.com, or contacting HP require an
Internet connection.
Finding or installing HP Support Assistant
Is HP Support Assistant available on all computers?
HP Support Assistant is pre-installed on HP computers shipped with Microsoft Windows.
Note that the HP Support Assistant features may vary depending on the version installed, your
computer model, and your location.
Where can I find HP Support Assistant on my computer?
To find HP Support Assistant on your PC, try any of these methods:
• Click on the question mark (?) icon in your taskbar.
• Search for HP Support Assistant by clicking the start menu (the Windows icon is at the bottom left
of the screen), then type ‘HP Support Assistant’ in the search box.
• If HP Support Assistant is not installed on your computer running Windows 10, you can download
the latest version by clicking here.
How do I add HP Support Assistant icon in my taskbar?
You can easily add HP Support Assistant to your taskbar in the settings section. Select ‘Display
application icon in the taskbar’. This icon will change based on the priority of pending messages or
updates.
Can I uninstall HP Support Assistant?
You can uninstall HP Support Assistant using the remove program capability of the Windows
operating system, but HP does not recommend uninstalling the application. HP Support Assistant
allows you to receive updates from HP that keep your PC and printers running smoothly and offers
several options whenever you need assistance.
Can I remove the HP Support Assistant icon from my taskbar?
You can remove the HP Support Assistant icon from your taskbar, but HP does not recommend
removing the icon. You would no longer receive notifications of pending actions through your
taskbar, and not be able to directly access some of the HP Support Assistant capabilities. Remove the
icon from your taskbar in the settings section. Deselect ‘Display application icon in the taskbar’.
Can I reinstall HP Support Assistant if I have uninstalled the application?
You can download and install the latest version of HP Support Assistant by clicking here.