HP Pavilion 17 Notebook PC HP Pavilion 15 Notebook PC Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Intel, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................................................... 1 2 External component identification ..................................................................................................................... 7 Finding your hardware and software information ................................................................................. 7 Locating hardware .........................
5 Removal and replacement procedures for Customer Self-Repair parts ......................................................... 75 Component replacement procedures ................................................................................................. 75 Battery ............................................................................................................................... 76 Optical drive ................................................................................................
Exiting Setup Utility .......................................................................................................... 128 Updating the BIOS ........................................................................................................................... 129 Determining the BIOS version ......................................................................................... 129 Downloading a BIOS update ....................................................................................
Recovering the original system using HP Recovery Manager ......................................... 143 What you need to know ................................................................................... 143 Recovering using HP Recovery partition (select models only) ....................... 144 Recovering using the recovery media ............................................................. 144 Changing the computer boot order .................................................
1 Product description NOTE: This document contains Microsoft Windows 8.1 and Windows 7 content. Parts that are available for Windows 7 are indicated with the spare part number. Category Description Product Name HP Pavilion 17 Notebook PC AMD Intel √ √ HP Pavilion 15 Notebook PC Processors Processors are attached to the system board. AMD™ ● AMD A10-5745M (2.1 GHz/2.9 GHz, 4 MB L2, 1333 MHz DDR3L), quad core, 25 W Max DDR3L-1333 ● AMD A8-5545M (1.7 GHz, up to 2.
Category Graphics Description ● AMD A76M FCH / AMD A70M FCH AMD A7xM (AMD A76 FCH to AMD A70M FCH ● AMD Integrated SOC FCH, for use with computer models E1-6010, A8-6410, A6-6310, and A4-6210 ● Intel Lynx Point-LP PCH, for use with 4th Generation Intel Core processors AMD Intel √ Internal graphics: Support HD Decode, DX11, and HDMI √ Support PX7 ● AMD Radeon™ HD 8610G ● AMD Radeon HD 8510G ● AMD Radeon R5 Graphics ● AMD Radeon R4 Graphics ● AMD Radeon R3 Graphics ● AMD Radeon R2 Grap
Category Memory Description ● 17.3" HD+ WLED Antiglare (1600x900) LED- SVA (wedge, 6.0mm) (for touch SKU only) ● 17.3" FHD WLED Antiglare (1920x1080) Wedge (6.0mm) WVA (for both non-touch & touch SKU) ● 15.6" HD WLED BrightView (1366x768) flat (3.6mm) SVA (for nontouch SKU only) available for Windows 8.1 and Windows 7 ● 15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA (for touch SKU only) ● 15.6" FHD WLED Antiglare (1920x1080) slim (3.
Category Optical drive Description ● 500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm ● 750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm ● 1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm Fixed AMD Intel √ √ √ √ √ √ Serial ATA 9.
Category External media cards Description ● Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter (with single antenna) available for Windows 8.1 and Windows 7 ● Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (with dual antenna ) available for Windows 8.1 and Windows 7 ● Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi adapter (with single antenna) available for Windows 8.1 and Windows 7 ● Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.
Category Description AMD Intel Operating system Preinstalled: √ √ √ √ Serviceability 6 ● Windows 8.1 Standard, 64 bit ● Windows 8.1 Professional, 64 bit ● Windows 7 ● FreeDOS 2.
2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer. For Windows 7 Information: 1. Select Start > Control Panel. 2.
Right side NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) (3) Description Power light Hard drive light Audio-out (headphone)/Audio-in (microphone) jack ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Component Description NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions. (6) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Component Description (4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. (5) Optical drive Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions.
Left side NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) Power connector Connects an AC adapter. (2) AC adapter light ● Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. (3) (4) RJ-45 (network) jack/status lights Vents (2) Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network.
Component Description (1) Power connector Connects an AC adapter. (2) AC adapter light ● Amber: The battery is charging. ● White: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). NOTE: Depending on your computer model, the number of antennas may vary. (3) Internal microphones (2) Record sound.
Top TouchPad Component (1) Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. 14 (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (3) Mute light ● Amber: Computer sound is off.
Buttons and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions. (3) Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. For Windows 7, Displays the Windows Start Menu. (4) Action keys Execute frequently used system functions.
Bottom Component 18 Description (1) Battery lock Locks the battery in the battery bay. (2) Battery bay Holds the battery. (3) Vents (4) Enable airflow to cool internal components. NOTE: The number of vents may vary depending on your computer model. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Battery release latch Releases the battery.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door. ● Service label—Provides important information to identify your computer.
3 Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 18 for details.
Item Component (1) Display assembly, 15.6 in Spare part number Display assembly, 17.3 in Flat display assembly for use with HP Pavilion Notebooks.
Item Component Spare part number only. For more display assembly spare part information, see Display assembly subcomponents on page 40. (2) Top cover (includes keyboard and cable): Top cover for HP Pavilion 15 Notebook PC computer models: 22 With full size textured island-style Keyboard.
Item Component Spare part number With full size textured island-style Keyboard and numeric keypad black for use in South Korea 762529-AD1 With full size textured island-style Keyboard and numeric keypad black for International use 762529-B31 With full size textured island-style Keyboard and numeric keypad black for use in the Adriatics 762529-BA1 With full size textured island-style Keyboard and numeric keypad black for use in Israel 762529-BB1 With full size textured island-style Keyboard and nu
Item 24 Component Spare part number With full size textured island-style Keyboard and numeric keypad white for use in Russia 762530-251 With full size textured island-style Keyboard and numeric keypad white for use in Bulgaria 762530-261 With full size textured island-style Keyboard and numeric keypad white for use in Romania 762530-271 With full size textured island-style Keyboard and numeric keypad white for use in Thailand 762530-281 With full size textured island-style Keyboard and numeric k
Item Component Spare part number With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Russia 762533-251 With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Japan 762533-291 With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Korea 762533-AD1 With full size textured island-style Keyboard and numeric keypad Beats Audio for International use 762533-B31 With full size textured island-style Keybo
Item 26 Component Spare part number With full size textured island-style Keyboard and numeric keypad black for use in Romania 765806-271 With full size textured island-style Keyboard and numeric keypad black for use in Belgium 765806-A41 With full size textured island-style Keyboard and numeric keypad black for International use 765806-B31 With full size textured island-style Keyboard and numeric keypad black for use in Slovenia 765806-BA1 With full size textured island-style Keyboard and numeri
Item (3) (4) Component Spare part number With full size textured island-style Keyboard and numeric keypad white for use in Bulgaria 765807-261 With full size textured island-style Keyboard and numeric keypad white for use in Romania 765807-271 With full size textured island-style Keyboard and numeric keypad white for use in Belgium 765807-A41 With full size textured island-style Keyboard and numeric keypad white for International use 765807-B31 With full size textured island-style Keyboard and
Item (5) Component Spare part number TouchPad board with bracket and cable for AMD computers using Beats Audio 781769-001 WLAN module: Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter, for use only on computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC available for Windows 8.1 and Windows 7 709848-005 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.
Item Component Spare part number Intel Core i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/3MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 778946-001 Intel Core i5-4200U (1.6 GHz, SC turbo up to 2.6 GHz), 1600 MHz/3 MB L3, dual 15 W for use with Windows Standard HP Pavilion 17 Notebook PC 778946-501 Intel Core i5-4200U (1.6GHz, SC turbo up to 2.
Item 30 Component Spare part number Intel Pentium N3530, turbo up to 2.16 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 767419-001 Intel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with Windows Standard HP Pavilion 17 Notebook PC 767419-501 Intel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.
Item Component Spare part number For computer models equipped with Intel processors and discrete switchable graphics Intel Core 840M i7-4500U (1.8GHz, SC turbo up to 3.0GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 774769-001 Intel Core 840M i7-4500U (1.8GHz, SC turbo up to 3.0GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows Standard HP Pavilion 15 Notebook PC 774769-501 Intel Core 840M i7-4500U (1.8GHz, SC turbo up to 3.
Item 32 Component Spare part number Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (2 MB L3 cache, dual core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC 766472-501 Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (2 MB L3 cache, dual core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC 766472-601 Intel Core 840M i5-4210U 1.7 GHz processor, SC turbo up to 2.
Item Component Spare part number Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows Professional HP Pavilion 15 Notebook PC 774770-601 Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 774771-001 Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.
Item Component Spare part number Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W 779840-001 Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7 779840-501 Intel Core 830 M i3-4005U (1.7 GHz), 1600MHz/2 MB L3, Dual 15 W for use with Windows Professional HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7 779840-601 Intel Pentium 830 N3540, 2.16 turbo up to 2.
Item Component Spare part number AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 17 Notebook PC 763422-501 AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC 762526-001 AMD A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC 762526-501 AMD A8-6410 (2.4 GHz/2.
Item Component Spare part number AMD A8-5545M W8STD for use with Windows Standard HP Pavilion 15 Notebook PC 766713-501 For computer models equipped with AMD processors and Discrete graphics 36 AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763425-001 AMD M260 A6-6310 (2.4 GHz/1.
Item (9) (10) Component Spare part number AMD M260 A10-5745M (2.9 GHz/2.
Item (14) Component Spare part number For use only on computer models equipped with AMD processors and UMA graphics 19 W 767339-001 For use only on computer models with Intel processors discrete memory 19 W 767340-001 For use only on computer models equipped with AMD processors and UMA graphics 8.
Item Component Spare part number For use on HP Pavilion 15 Notebook PC computer models (21) Aqua blue finish 762501-001 Natural silver finish 762498-001 Snow white finish 762499-001 Vibrant red finish 762500-001 For Beats Audio 766725-001 Neon purple 778264-001 natural silver for use with Intel processors 780094-001 Snow white for use with Intel processors 780095-001 Vibrant red for use with Intel processors 780096-001 Aqua blue for use with Intel processors 780097-001 Neon purple f
Display assembly subcomponents Item Component Spare part number (1) Display bezel for HP Pavilion 17 Notebook PC (includes screws) 765782-001 Display bezel for HP Pavilion 15 Notebook PC (includes screws) 762512-001 (2) Display Hinge Kit (includes left and right hinges and screws) For HP Pavilion 17 Notebook PC Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook PC 763706-001 Display Hinge Kit, touchscreen (includes left and right hinges and
Item (4) (5) (6) (7) Component Spare part number 17.3 WLED AG HD touchscreen flat display panel flat display panel (includes screws) 766903-001 17.3 WLED AG BrightView HD flat display panel available for Windows 8.1 and Windows 7 (includes screws) 766904-001 17.3 WLED AG full HD flat display panel available for Windows 8.1 and Windows 7 (includes screws) 766905-001 17.
Item Component Spare part number Aqua blue finish, Touchscreen 765778-001 Natural silver finish, Touchscreen 765779-001 Snow white finish, Touchscreen 765777-001 Vibrant red finish, Touchscreen 765780-001 Neon purple finish, Touchscreen 777195-001 For HP Pavilion 15 Notebook PC 42 Aqua blue finish 762511-001 Natural silver finish 762508-001 Snow white finish 762509-001 Vibrant red finish 762510-001 Neon purple finish 779639-001 Aqua blue finish, Touchscreen 762517-001 Natural silv
Mass storage devices Item Component (1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or screws) (2) Spare part number 1 TB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows 7 778192-005 750 GB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows 7 778190-005 500 GB 5400 rpm 9.5 mm available for Windows 8.1 and Windows 7 778188-005 500 GB 5400 rpm 7 mm hybrid 732000-005 1 TB, 5400 rpm 9.5 mm 731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.
Item Component Spare part number Vibrant red finish 766894-001 Neon purple finish 777222-001 For HP Pavilion 15 Notebook PC Optical drive, DVD+/-RW DL SuperMulti (includes optical drive hardware kit with optical drive bezel and bracket): 762503-001 Blu-ray Disc R/RW with SuperMulti for AMD models only 778266-001 Optical drive board natural silver 778856-001 Optical drive hardware kit for touchscreen Intel computer models 790019-001 Miscellaneous parts Component Spare part number AC adapter:
Component Spare part number For use in Switzerland 755530-111 For use in Japan 755530-291 For use in Israel 755530-BB1 For use in South Aftrica 755530-AR1 Screw Kit for HP Pavilion 15 Notebook PC 762522-001 Screw Kit for HP Pavilion 17 Notebook PC 765790-001 HDMI to VGA Adapter for use with computer models with AMD processors 701943-001 Rubber kit for HP Pavilion 15 Notebook PC 763104-001 Rubber kit for HP Pavilion 17 Notebook PC 763714-001 Notebook sleeve for HP Pavilion 15 Notebook PC
Spare part number Description Regulatory Model Number TPNQ140 46 TPNQ143 TPNQ144 TPNQ141 714657-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), select models only √ 724935-005 WLAN Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2HMC for HP Pavilion 15 AMD computer models available for Windows 8.1 and Windows 7 √ 731999-005 Hard drive 1 TB, 5400 rpm + 8 GB NAND hybrid, 9.
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 √ √ √ 755530-D61 Power cord for use in India (3 pin, black, 1.0 m), for use with computer models with Intel processors √ √ 756743-001 4 cell, 41 Whr, 2.
Spare part number 48 Description Regulatory Model Number TPNQ140 TPNQ143 762513-001 15.6 LED BrightView HD SVA HD, WLED, SVA flat display panel (includes screws) available for Windows 8.
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 762528-001 System board AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC √ 762528-501 System board AMD A4-6210 (1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC √ 762528-601 System board AMD A4-6210 (1.
Spare part number 50 Description Regulatory Model Number TPNQ140 TPNQ143 762529-261 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use in Bulgaria √ √ 762529-271 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use in Romania √ √ 762529-281 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad black for use i
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 762530-001 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in the United States 762530-031 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in the United Kingdom √ √ 762530-041 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White
Spare part number Description Regulatory Model Number TPNQ140 52 TPNQ143 762530-281 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in Thailand √ 762530-291 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in Japan √ 762530-A41 Top cover (includes keyboard and cable): With full size textured island-style Keyboard and numeric keypad White for use in Europe
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 762531-601 System board AMD M260 A8-6410 (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC √ 762532-001 System board AMD M260 A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC √ 762532-501 System board AMD M260 A6-6310 (2.4 GHz/1.
Spare part number Description Regulatory Model Number TPNQ140 54 TPNQ143 TPNQ144 762533-DH1 Top cover for HP Pavilion 15 Notebook PC computer models with full size textured black island-style Keyboard, and numeric keypad Beats Audio for use in the Netherlands √ 762533-FL1 Top cover for HP Pavilion 15 Notebook PC computer models with full size textured black island-style Keyboard, numeric keypad Beats Audio for use in the Czech and Slovackia √ 762544-001 Display panel full HD cable for non-Touch
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 763423-501 System board EI–6010 (1.35GHz, 1MB L2), Dual 10W, Max DDR3L-1333 for use with Windows Standard HP Pavilion 17 Notebook PC √ 763424-001 System board AMD A76M FCH chipset, AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC √ 763424-501 System board AMD A76M FCH chipset, AMD A10-5745M (2.9 GHz/2.
Spare part number Description Regulatory Model Number TPNQ140 56 TPNQ143 TPNQ144 TPNQ141 763699-001 Power Connector for use with HP Pavilion 17 Notebook PC computer √ √ 763706-001 Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook PC √ √ 763708-001 Power button board (includes cable) for HP Pavilion 17 Notebook PC computer models √ √ 763710-001 Battery Board (For use only with HP Pavilion 17 Computer models) √ √ 763714-001 Rubbe
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 765781-001 Base enclosure Snow white finish for HP Pavilion 17 Notebook PC √ 765782-001 Display bezel (includes screws) √ √ 765785-001 Display panel SXGA cable for non-Touchscreen models (includes webcamera/microphone module cable and screws) for HP Pavilion 17 Notebook PC computer models √ √ 765786-001 Display panel SXGA cable for Touchscreen models (includes webcamera/microphone module cable and screws)
Spare part number Description Regulatory Model Number TPNQ140 58 TPNQ143 TPNQ144 TPNQ141 765806-141 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad black for use in Turkey √ √ 765806-151 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad black for use in Greece √ √ 765806-171 Top cover for HP Pavilion 17 Notebook PC computer models with full size te
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 765807-001 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the United States √ √ 765807-031 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the United Kingdom √ √ 765807-041 Top cover for HP Pavilion 17 Notebook PC computer model
Spare part number Description Regulatory Model Number TPNQ140 60 TPNQ143 TPNQ144 TPNQ141 765807-B31 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for International use √ √ 765807-BA1 Top cover for HP Pavilion 17 Notebook PC computer models with full size textured island-style Keyboard and numeric keypad white for use in the Belgium √ √ 765807-BB1 Top cover for HP Pavilion 17 Notebook PC computer models with ful
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 766472-601 System board Intel Core 840M i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (2 MB L3 cache, dual core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC √ 766473-001 System board Intel Core 840M i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC √ 766473-501 System board Intel Core 840M i5-4210U 1.
Spare part number Description Regulatory Model Number TPNQ140 62 TPNQ143 TPNQ144 TPNQ141 766714-001 System board AMD A76M FCH chipset, AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC √ 766714-501 System board AMD A76M FCH chipset, AMD A10-5745M (2.9 GHz/2.
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 767059-001 TouchPad board (with bracket and cable) in natural silver finish for use with HP 17 Notebook PC √ 767120-001 USB board for use with HP Pavilion 17 Notebook PC computer models 767339-001 Heat sink assembly for use only on computer models equipped with UMA graphics (includes replacement thermal material): For use only on computer models equipped with AMD processors and UMA graphics 19 W √ √ 767340-0
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 with Windows Standard HP Pavilion 17 Notebook PC available for Windows 8.1 and Windows 7 64 767414-001 System board Intel Core 830M i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC √ 767414-501 System board Intel Core 830M i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.
Spare part number Description Regulatory Model Number TPNQ140 774768-001 System board Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, dual 15 W for use with FreeDOS and Ubuntu Linux HP Pavilion 15 Notebook PC √ 774768-501 System board Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, dual 15 W for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7 √ 774768-601 System board Intel Core i3-4030U (1.
Spare part number 66 Description Regulatory Model Number TPNQ140 TPNQ143 √ √ TPNQ144 TPNQ141 776506-001 Hardware sleeve for HP Pavilion 15 Notebook PC 777194-001 Display back cover (includes screws): neon purple finish for HP Pavilion 17 Notebook PC √ √ 777195-001 Display back cover (includes screws): neon purple finish for HP Pavilion 17 Notebook PC √ √ 777196-001 Base enclosure: neon purple finish for HP Pavilion 17 Notebook PC 777222-001 Optical drive, DVD+/-RW DL SuperMulti (includ
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 778947-501 Intel Core 840M i7-4500U (1.8 GHz, SC turbo up to 3.0 GHz), 1600 MHz/2 MB L3, Dual 1 5W for use with Windows Standard HP Pavilion 17 Notebook PC √ 778948-001 Intel Core 840M i5-4200U (1.6 GHz, SC turbo up to 2.6 GHz), 1600 MHz/2 MB L3, Dual 15 W for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC √ 778948-501 Intel Core 840M i5-4200U (1.6 GHz, SC turbo up to 2.
Spare part number Description Regulatory Model Number TPNQ140 68 TPNQ143 TPNQ144 TPNQ141 780086-001 Base enclosure natural silver for use with AMD processors for use with HP Pavilion 17 Notebook PC √ 780087-001 Base enclosure vibrant red for use with AMD processors for use with HP Pavilion 17 Notebook PC √ 780088-001 Base enclosure neon purple for use with AMD processors for use with HP Pavilion 17 Notebook PC √ 780094-001 Base enclosure natural silver for use with Intel processors for use
Spare part number Description Regulatory Model Number TPNQ140 TPNQ143 TPNQ144 TPNQ141 787485-001 Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2 MB L2, dual SDP4.5 W for use with FreeDOS and Ubuntu Linux for use with Windows Standard HP Pavilion 17 Notebook PC √ 787485-501 Intel Celeron N2840 (2.16 up to 2.58 GHz) 1333 MHz/2MB L2, dual SDP4.5 W for use with Windows Standard HP Pavilion 17 Notebook PC √ 787515-001 Intel Pentium N3540, 2.16 turbo up to 2.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: HP continually improves and changes product parts.
Battery Description Spare part number 4-cell, 41 WHr 2.8AH Li-ion battery 756743-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Optical drive NOTE: The optical drive spare part kit includes the optical drive connector board and cable. The optical drive connector board and cable are removed when removing the system board and not part of the customer replacement procedure of the optical drive.
2. Use a flat tool to press on the optical drive bracket tab (2) to release the optical drive. 3. Remove the optical drive from the computer. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 5. Remove the two screws (1) that secure the optical drive bracket to the optical drive. 6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
6 Removal and replacement procedures for Authorized Service Provider parts NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Base enclosure Description Spare part number Top cover for HP Pavilion 15 Notebook PC computer models: 80 With full size textured island-style Keyboard.
Description Spare part number With full size textured island-style Keyboard and numeric keypad white for use in the United Kingdom 762530-031 With full size textured island-style Keyboard and numeric keypad white for use in Germany 762530-041 With full size textured island-style Keyboard and numeric keypad white for use in France 762530-051 With full size textured island-style Keyboard and numeric keypad white for use in Italy 762530-061 With full size textured island-style Keyboard and numeric ke
Description Spare part number With full size textured island-style Keyboard and numeric keypad Beats Audio in Latin America 762533-161 With full size textured island-style Keyboard and numeric keypad Beats Audio for use in Russia 762533-251 With full size textured island-style Keyboard and numeric keypad Beats Audio for International use 762533-B31 With full size textured island-style Keyboard, TouchPad and numeric keypad Beats Audio for use in Slovenia 762533-BA1 With full size textured island-st
Description Spare part number With full size textured island-style Keyboard and numeric keypad white for use in the United States 765807-001 With full size textured island-style Keyboard and numeric keypad white for use in the United Kingdom 765807-031 With full size textured island-style Keyboard and numeric keypad white for use in Germany 765807-041 With full size textured island-style Keyboard and numeric keypad white for use in France 765807-051 With full size textured island-style Keyboard an
Description Spare part number Neon purple for use with AMD processors 780088-001 For use on HP Pavilion 15 Notebook PC computer models Aqua blue finish 762501-001 Natural silver finish 762498-001 Snow white finish 762499-001 Vibrant red finish 762500-001 For Beats Audio 766725-001 Neon purple 777196-001 Snow white for use with AMD processors 780084-001 Aqua blue for use with AMD processors 780085-001 Natural silver for use with AMD processors 780086-001 Vibrant red for use with AMD pro
2. Remove the ten Phillips screws.
3. Remove five screws (1) around the battery area, three broadhead screws (2) in the optical drive bay and one screw (3) near the display hinge. NOTE: Some models may have two screws in the optical drive bay (2). 4. Turn the computer right side up and carefully remove the top cover. NOTE: Use a thin, non-conductive tool to lift the top cover.. 5.
Reverse this procedure to install the top cover and base enclosure.
Display panel Component Display bezel (includes screws) for HP Pavilion 17 Notebook PC Display bezel (includes screws) for HP Pavilion 15 Notebook PC Spare part number 765782-001 762512-001 Display Hinge Kit (includes left and right hinges and screws) For HP Pavilion 17 Notebook PC Display Hinge Kit, non-touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook PC 763706-001 Display Hinge Kit, touchscreen (includes left and right hinges and screws) for HP Pavilion 17 Notebook P
Component Spare part number Display panel full HD cable for Touchscreen models (includes webcamera/ microphone module cable and screws) for HP Pavilion 15 Notebook PC computer models 763590-001 Display panel full HD cable for non-Touchscreen models (includes webcamera/ microphone module cable and screws) for HP Pavilion 15 Notebook PC computer models 762544-001 Display panel HD cable for non-Touchscreen models (includes webcamera/ microphone module cable and screws) for HP Pavilion 15 Notebook PC comp
Before removing the display panel, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76). 5.
4. Remove the power connector cover by removing the Phillips screw (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. Removing the cover is required for the display panel removal. NOTE: You will remove the power connector after you have removed the system board. This procedure is to remove the power connector cover. 5.
6. Open the panel cover (1), swivel the display panel hinges (2) on both sides and then tilt up the display panel hinge (3) to release it. 7. Loosen the edges of the back cover (1), (2), and (3) from all four sides of the display bezel and lift the display panel (4). NOTE: Use a sharp probe to pop the covers out to avoid scratching the bezel.
8. To remove the raw panel, remove the six Phillips screws (1) and any adhesive that secures the display panel to the back cover and lift the display panel (2) carefully. NOTE: Depending on your specific model, some computers only have four display panel screws. 9. Remove the display panel side bracket (select models only) by removing the four Phillips screws (1) and releasing the side bracket (2). NOTE: If your computer model does not have side brackets, skip to the next step.
10. If it is necessary to remove the display panel cable or access the webcamera and microphone, follow these steps. With the display bezel upside down, disconnect the cable from the webcamera/microphone (1) and from the routing channel built into the back cover. Carefully release the cable from the channel guides, the guides in the display hinge, and remove the display panel cable (2). Lift the cable (3) to remove it. 11.
12. If it is necessary to replace the webcamera/microphone perform the following: Lift the module (1) from the adhesive holding it in place on the display bezel and disconnect the module connector (2) if you have not already done so when removing the display cable. 13. If it is necessary to replace the WLAN antenna cable, follow these procedures: a. Position the display back cover face up. b.
d. Remove the wireless antenna from the retaining channels (2), and lift the antenna (3) Reverse this procedure to install the display panel. WLAN module Description Spare part number Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi adapter, for use only on computer models equipped with Intel processors for HP Pavilion 17 and 15 Notebook PC computer models 709848-005 Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76). 5. Remove the optical drive. 6.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
TouchPad button board Description Spare part number For HP Pavilion 15 Notebook PC Intel computer models In Ano silver 762506-001 In ash silver 762525-001 For HP Pavilion 15 Notebook PC AMD computer models In Ano silver 781767-001 In ash silver 781768-001 For use with Beats Audio 781769-001 For HP Pavilion 17 Notebook PC Intel computer models In ash silver 765792-001 In natural silver 767059-001 For HP Pavilion 17 Notebook PC AMD computer models In Ano Silver 781764-001 In Ash Silver 7817
3. Remove the TouchPad board by carefully pushing the TouchPad down (2) and routing the cable through the opening (3) (the cable was disconnected earlier from the top cover). Reverse this procedure to install the TouchPad button board. Battery Board (select models only) Description Spare part number Battery board for HP Pavilion 17 Notebook PC 763710-001 The battery board is for select HP Pavilion 17 Notebook PC computer models. Before removing the battery board, follow these steps: 1.
3. Lift the battery board (2) to remove it. Reverse this procedure to install the battery board. Optical drive connector NOTE: The optical drive connector and cable are included in the optical drive spare part kit. (See the Optical drive removal for more information for the spare part kit information.) Before removing the optical drive connector board, follow these steps: 1. Shut down the computer.
Reverse this procedure to install the optical drive connector board. Subwoofer (select models only) Description Spare part number Subwoofer for Beats Audio HP Pavilion 15 Notebook PC computer models 763788-001 Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the subwoofer.
USB board Description Spare part number USB board for use with HP Pavlion 17 Notebook PC computer models 767120-001 USB board for use with HP Pavlion 15 Notebook PC computer models 762497-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Hard drive Description Spare part number 1 TB, 5400 rpm, 9.5 mm 778192-005 750 GB, 5400 rpm, 9.5 mm available for Windows 8.1 and Windows 7 778190-005 500 GB 5400 rpm 9.5 mm available for Windows 8.1 and Windows 7 778188-005 500 GB 5400 rpm 7 mm hybrid 732000-005 1 TB, 5400 rpm 9.5 mm available for Windows 8.1 and Windows 7 731999-005 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 732001-005 500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm 732000-005 1.5 TB, 5400 rpm 9.
If it is necessary to disassemble the hard drive: ▲ Remove the hard drive cable (1), and then remove the hard drive bracket (2). Reverse these procedures to reassemble and install the hard drive. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For computer models equipped with Intel processors and UMA graphics Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.
Description Spare part number Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Standard HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7 766469-501 Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3.0 MB L3 cache, dual core, 15 W) for use with Windows Professional HP Pavilion 15 Notebook PC available for Windows 8.1 and Windows 7 766469-601 Intel Core i5-4200U (1.6GHz, SC turbo up to 2.
Description Spare part number Intel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with Windows Standard HP Pavilion 15 Notebook PC 766480-501 Intel Pentium N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with Windows Standard HP Pavilion 15 Notebook PC 766480-601 Intel Celeron N2830 (up to 2.42GHz) 1333MHz/2MB L2, Dual SDP4.
Description Spare part number Intel Core 840M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15W for use with Windows Standard HP Pavilion 17 Notebook PC 778948-501 Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3 Dual 15W for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 778949-001 Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.
Description Spare part number Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15 W for use with Windows Standard HP Pavilion 15 Notebook PC 774771-501 Intel Core 830M i5-4200U (1.6GHz, SC turbo up to 2.6GHz), 1600MHz/2 MB L3, Dual 15 W for use with Windows Professional HP Pavilion 15 Notebook PC for use with FreeDOS and Ubuntu Linux 774771-601 Intel Core 830M i3-4030U (1.
Description Spare part number Intel Pentium 830M N3530, turbo up to 2.58 GHz (2 MB L2 cache, quad core, SDP 4.5 W) for use with Windows Professional HP Pavilion 17 Notebook PC 782940-601 For computer models equipped with AMD processors and UMA graphics AMD A6-6310 (2.4 GHz/1.8 GHz, 2 MB L2, 1600 MHz DDR3L, quad core, 15 W) for use with FreeDOS and Ubuntu Linux HP Pavilion 17 Notebook PC 763420-001 AMD A6-6310 (2.4 GHz/1.
Description Spare part number AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with Windows Standard HP Pavilion 15 Notebook PC 766714-501 AMD A10-5745M (2.9 GHz/2.1 GHz, 4 MB L2, 1333 MHz DDR3L, quad core, 25 W) for use with Windows Professional HP Pavilion 15 Notebook PC 766714-601 AMD A8-5545M W8STD for use with Windows Standard HP Pavilion 15 Notebook PC 766713-501 For computer models equipped with AMD processors and Discrete graphics AMD M260 A6-6310 (2.4 GHz/1.
4. Remove the battery (see Battery on page 76), 5. Remove the optical drive. 6. Remove the top cover from the base enclosure (see Base enclosure on page 80). 7. Remove the subwoofer (see Subwoofer (select models only) on page 102). 8. Remove the WLAN module (see WLAN module on page 96). Remove the system board: 1. 2.
3. Remove the power connector cover by removing the screw(s) (1) and lifting the cover (2). NOTE: The power connector cover has two screws, however, the screw on the left is removed during the base enclosure and top cover removal process. NOTE: You will remove the power connector after you have removed the system board. This procedure is to remove the power connector cover if did not remove it when removing the display panel. 4. Remove the six Phillips screws (1).
5. Lift the system board (2), and then remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Speakers Description Spare part number Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 17 Notebook PC computer models 763717-001 Speaker Kit (includes left and right front speakers and cables) for HP Pavilion 15 Notebook PC computer models 762502-001 Before removing the speakers, follow these steps: 1.
Remove the speakers: 1. Turn the computer, with the front edge toward you. 2. Remove two screws (1). 3. Disengage the cables, and then remove the front speakers (2). Reverse this procedure to install the speakers.
7. Remove the WLAN module (see WLAN module on page 96). 8. Remove the subwoofer (see Subwoofer (select models only) on page 102). 9. Remove the system board (see System board on page 106). Remove the memory module: 1. Turn the system board over. 2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch the components on the memory module.
5. Remove the optical drive. 6. Remove the top cover from the base enclosure (see Base enclosure on page 80). 7. Remove the WLAN module (see WLAN module on page 96). 8. Remove the subwoofer (see Subwoofer (select models only) on page 102). 9. Remove the system board (see System board on page 106). Remove the RTC battery: 1. Turn the system board upside down. 2. Use a thin, non-conductive tool to remove the RTC battery (1) from the socket on the system board.
5. Remove the optical drive. 6. Remove the top cover from the base enclosure (see Base enclosure on page 80). 7. Remove the WLAN module (see WLAN module on page 96). 8. Remove the subwoofer (see Subwoofer (select models only) on page 102). 9. Remove the system board (see System board on page 106). Remove the power connector cable: NOTE: The power connector cover was removed during the system board removal. 1.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 76), 5. Remove the optical drive. 6. Remove the top cover from the base enclosure (see Base enclosure on page 80). 7. Remove the WLAN module (see WLAN module on page 96). 8. Remove the subwoofer (see Subwoofer (select models only) on page 102). 9. Remove the system board (see System board on page 106).
Description Spare part number For use only on computer models equipped with AMD processors and UMA graphics 8.5W 767341-001 Heat sink 8.
▲ Loosen the seven captive screws in the order listed on the heat sink (1), and then remove the heat sink (2). NOTE: The heat sink may vary by computer model and may have a different number of screws. The heat sink is marked with the order the screws should be removed in. Follow the order shown. NOTE: There is thermal paste between the heat sink and the processor. Reverse this procedure to install the heat sink.
Power button board Description Spare part number Power button board (includes cable) For HP Pavilion 15 Notebook PC computer models 762496-001 Power button board (includes cable) For HP Pavilion 17 Notebook PC computer models 763708-001 Before removing the Power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2.
8 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory default settings in Setup Utility 1. Start Setup Utility. 2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter. 3.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer.
9 Specifications Computer specifications Metric U.S. Width for HP Pavilion 17 Notebook PC 41.95 cm 16.5 in Width for HP Pavilion 15 Notebook PC 38.45 cm Depth for HP Pavilion 17 Notebook PC 27.9 cm 10.7 in Depth for HP Pavilion 15 Notebook PC 26.09 cm 10.3 in Height for HP Pavilion 17 Notebook PC 2.67 cm 1.1 in Height for HP Pavilion 15 Notebook PC 2.49 cm 1 in Height for HP Pavilion 17 Notebook PC 2.9 kg 6.0 lbs Height for HP Pavilion 15 Notebook PC 2.44 kg 5.
Metric Nonoperating U.S. 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Display Specifications (17.3) Metric U.S. Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagonal 35.56 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m2 (nits) (typical) Backlight WLED Total power consumption 3.
Display Specifications (15.6-in) Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1600x900 (HD+) Active area 309.399x173.952 PPI 112 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.329) Color tolerance (White) +/- 0.
Hard drive specifications 1. 5 TB, 5400 rpm* 1 TB* 750 GB* 500 GB* Height 9.5 mm 9.5 mm 9.5 mm 7 mm Width 70 mm 70 mm 70 mm 70 mm Weight 107 g 107 g max 107 g max 107 g max Interface type SATA SATA SATA SATA Transfer rate 145 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security ATA security Single track 2.0 ms 1.5 ms 1.0 ms 1.5 ms Average 12 ms 11.0 ms 14.0 ms 12.0 ms Maximum 22ms 22.0 ms 24.0 ms 22.
8X DVD-ROM 10,800 KB/sec 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 KB/sec 4X DVD-RW 5,400 KB/sec 2.
10 Windows 8.1 – Backing up, restoring, and recovering This chapter provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer.
● If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.
● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 138. ● If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select models only) on page 139.
To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For tablets, connect to the keyboard dock before beginning these steps (select models only). 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system.
11 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3. As you add photos, video, music, and other personal files, create a backup of your system and personal information.
Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 143. Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.
Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences. To create a screen shot: 1. Display the screen you want to save. 2.
To restore, see Restoring specific files using Windows Backup and Restore on page 143. Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time).
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
To change the boot order for a recovery flash drive: 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window.
12 Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state. You can create an image restore DVD using an optional external DVD±RW optical drive.
To create the restore image: 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup. 2. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location, and select the USB device from the drop-down list. NOTE: If the USB device is not listed in the drop-down list for Backup Location, select Local Folder, and then click the Choose Folder button.
3. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location, and select Ubuntu One from the drop-down list. 4. Select Overview from the panel on the left side of the window, and then click Back Up Now. NOTE: The first time you backup your files to Ubuntu One, you will need to create an account to sign into Ubuntu One. Enter your email address and password into the account sign-in boxes and follow the on-screen instructions to complete the sign-in process.
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law.
14 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter 11, 12 spare part numbers 44, 45, 46 support 5 action keys identifying 17 adapter, HDMI to VGA 45 Advanced System Diagnostics using for Ubuntu Linux computer models 130 antenna spare part number 41, 48, 55, 88 Antenna Kit, spare part number 41, 48, 55, 88 audio, product description 4 audio-out (headphone)/audio-in (microphone) jack 8, 9 B backups 140 for Ubuntu Linux computer models 146 for Windows computer models 136 personal information for Ubuntu Linux computer models 147 base enclosur
fn key, identifying 17 G graphics, product description 2 H hard drive product description 3 removal 105 spare part numbers 38, 43, 46, 66, 105 specifications 134 Hard Drive Hardware Kit contents 43, 54, 64, 66, 105 spare part number 43, 54, 64, 66, 105 hard drive hardware kit spare part numbers 47 hard drive light 8, 9 hard drive rubber bracket spare part numbers 66 hardware sleeve spare part numbers 66 HDMI port identifying 11, 12 HDMI to VGA adapter, spare part number 45 heat sink removal 120 spare pa
power connector cable removal 118 spare part number 118 power connector, identifying 11, 12 power cord requirements for all countries 149 requirements for specific countries and regions 150 set requirements 149 spare part numbers 44, 46, 47 power lights, identifying 8, 9, 15 power requirements, product description 5 processor, product description 1 product description audio 4 chipset 1 display panel 2 Ethernet 4 external media cards 5 graphics 2 hard drive 3 keyboard 5 memory module 3 microphone 4 operating
DVD±RW and CD-RW SuperMulti Double-Layer Combination Drive 134 hard drive 134 optical drive 134 subwoofer removal 102 spare part number 102 spare part numbers 38, 62 subwoofer, identifying 18 supported discs 140 recovery 136 system board removal 106 spare part numbers 28, 48, 49, 52, 53, 54, 55, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 106 system information, displaying for Ubuntu Linux computer models 128 system recovery 138, 143 for Ubuntu Linux computer models 146 system restore point creating 136 system
