User guide

EMS Support

HP NonStop Storage Management Foundation User's Guide—523562-007

A-24

Contacting Your Service Provider

shared-service-notification-number

is a number identifying an exception experienced by one of the SMF shared

services. It is associated with one of the following conditional tokens:

shared-service-notification-text

is the display text associated with a shared services notification.

Contacting Your Service Provider

Some messages have no recovery, and you will be instructed to contact your service

provider. If you cannot solve a problem, provide all relevant information as follows:



Descriptions of the problem and accompanying symptoms



Details from the message or messages generated



Supporting documentation such as Event Management Service (EMS) logs, trace

files, and a processor dump if applicable

If your local operating procedures require contacting the Global Customer Support

Center (GCSC), supply your system number and the numbers and versions of all