Manual

Chapter Eight – Technical Support
Tandem 5142-xSE Rackmount Tape Subsystems User Guide 37
8.1 Contact Numbers
Customers may contact Tandem Computers Technical Support through one of the following numbers:
TNSC Amsterdam 2503-68700
TNSC Amsterdam 23-248221
TNSC Austin Backup 512-432-6991
TNSC Austin Customer 800-255-5010
TNSC Düsseldorf 2103-572-160
TNSC Düsseldorf 24H 1030-844121
TNSC London 181-569-1800
TNSC Melbourne 3-207-2852
TNSC Paris 1-4114-6510
TNSC Paris After Hours 1-4114-2618
TNSC Stockholm 8-632-3444
TNSC Tokyo 3-3234-1751
TNSC UK Toll Free 0800-104545
When communicating with Tandem Computers Technical Support be sure to have the following
information
Serial number of your equipment
The initial LCD showing the firmware revision
The Performance LCD when the error occurs
A detailed description of the problem you're having with the equipment
Your name, telephone number, fax number and address