Instruction Manual

Troubleshooting
M8701A / M8702A ACL Tape Library Installation and User’s Guide—694636-001
5-19
Main Error Code Descriptions
C8 Cannot upgrade firmware from FTP
!
Ensure that the correct file was
selected.
!
Retry firmware upgrade.
!
If not successful, attempt a
different firmware upgrade
method.
C9 Cannot upgrade robotic firmware from
USB.
!
Retry firmware upgrade.
!
If not successful, attempt a
different firmware upgrade
method.
!
If still not successful, contact
customer support.
D0 ROM checksum incorrect
!
Retry Library firmware
upgrade.
!
If the device continues to fail,
contact customer support.
D1 RAM error during Power-On-Self-Test Power-cycle the unit.
D2 Read or Write to NVRAM on library
controller failed
Power-cycle the unit.
D3 Time controller failed during Power-
On-Self-Test
Power-cycle the unit.
D4 Internal UART serial communication
error
Power-cycle the unit.
D5 Communication to display failed Power-cycle the unit.
D6 Library controller memory error Power-cycle the unit.
D7 Fatal system error Power-cycle the unit.
D8 Library controller data base error Power-cycle the unit.
D9 No SCSI IC detected Power-cycle the unit.
DA When running the wellness test, the
bar code did not match the previous
value for that tape.
!
Check the bar code label for
proper application and
damage.
!
Run the wellness test again.
DB External cooling fan error. The sub-
code indicates the affected fan. Sub-
code 00: drive sled #1. Sub-code
01:drive sled #2.
Check if the fan is operational and
not obstructed.
Table 5-2. Main Error Codes
Error Code Description Details and Solution