Instruction Manual

Troubleshooting
M8701A / M8702A ACL Tape Library Installation and User’s Guide—694636-001
5-4
Operation Problems
Tape stuck in storage slot. To remove a stuck tape from a storage slot:
If the operator control panel or the remote
management interface is still operational:
1. Move the tapes from the drives to the
magazines using the Move Tape command.
2. Use the magazine removal process to release
the magazine and remove it from the device.
To use the operator control panel, see
“Unlocking, removing, and replacing
magazines (Operations > Unlock Left or Right
Magazine)” To use the RMI, see “Releasing
and replacing the magazines.” If neither one of
these processes works, see “Releasing the
magazines manually.”
3. Manually remove the cartridge from the
magazine by inserting a finger in the hole at
the back of the magazine. Some tapes need to
be inserted and removed several times to
condition them for free movement in and out of
the magazine.
Cleaning or data cartridge
incompatible with drive.
Make sure you are using data and cleaning
cartridges that are compatible with the drive and
model of your device and that you are using the
correct cartridge type for the operation. The device
automatically unloads incompatible cartridges, the
Attention LED flashes, and an exclamation point
(!) displays in the inventory display for the
indicated slot number. Export the media to clear
the state.
Table 5-1. Problems
Problem Solution