Instruction Manual

Troubleshooting
M8701A / M8702A ACL Tape Library Installation and User’s Guide—694636-001
5-3
Operation Problems
Tape stuck in drive. Try the following steps, in this order, to remove the
stuck tape.
NOTE:
The tape drive must rewind the tape before
ejecting it. This can take as long as five minutes,
depending on how much tape must be rewound.
Once the tape is rewound, the eject cycle will take
fewer than 16 seconds.
The READY light flashes while the tape rewinds.
Wait for the tape to finish rewinding before
attempting another operation.
1. From the OCP, attempt to unload or move the
tape to a slot.
2. Power down the unit, disconnect the cable
from the drive, power up the unit, and wait
until the tape drive is idle or ready. From the
OCP, attempt to unload or move the tape to a
slot.
3. From the OCP, attempt a force eject or
emergency unload operation.
IMPORTANT:
Inspect the tape cartridge that was stuck. Damage
or misplaced labels on the cartridge could have
caused the load/unload failure. Discard any tape
cartridge found to have issues.
Table 5-1. Problems
Problem Solution