Instruction Manual

Troubleshooting
M8701A / M8702A ACL Tape Library Installation and User’s Guide—694636-001
5-2
Operation Problems
!
The cable is damaged. FC cables are delicate. If the cable has been bent or
twisted sharply, it may be broken and must be replaced. If the screen shows ALPA
Conflict:
!
There might be a conflict with the ALPA address on Loop ports. Select Soft for the
Loop mode to allow the system to select an available address each time the tape
drive connects to the FC fabric. If your server configuration does not support
changing addresses, try using the Hard Auto-Select option for the Loop mode. This
allows the system to select an available address when it first connects, and then
retain that address for future connections.
Operation Problems
Table 5-1. Problems
Problem Solution
Device does not power on. 1. Check all power cord connections.
2. Make sure the power button on the front panel
has been pressed, and the green READY LED
is lit.
3. Make sure the outlet has power. Try another
working outlet.
4. Replace the power cord.
No display messages appear. 1. Make sure the power cord is connected.
2. Make sure the power button on the front panel
has been pressed, and the green READY LED
is lit.
3. Power cycle the device.
4. If the display is still blank but the device
seems to be powered on, try to get the device
status or error information from the RMI.
“!” in operator panel inventory
display.
Export the data cartridge marked with an ! in the
inventory. The cartridge is either damaged,
incompatible with the drive, or the wrong type for
the attempted operation.
The LCD displays an error
code.
Look up the error code, try to resolve the failure,
and power cycle the device. On the 2U OCP,
press Enter to see the error message for the error
code.