Specifications

Table 5-2 Basic Low End Troubleshooting
ActionConditionStep
Nothing is logged for this condition.
1. For new server installations, review the installation
procedures.
2. Verify that the enclosure power cords are connected
to both the power supplies and to the AC receptacles.
3. Verify that AC power, at the proper AC voltage levels,
is available to the receptacles.
4. If the power button’s integrated LED on front panel
remains off, then reseat the server blade.
5. As a last resort, replace the server blade. This issue is
fixed when the front panel LED states are as follows:
blade health is off and Internal health is steady amber.
Server blade appears “dead” -- no front panel
LEDs are on, and no fans are running. iLO MP
is running.
1
A fatal fault has been detected and logged, attempting
to power on the server.
1. Examine enclosure power supply LEDs. If they are
not steady green, then replace power supply.
2. If the enclosure power supply LED is green, then you
might need an additional power supply to supply
sufficient power to run the blades in the enclosure.
3. Examine the iLO MP subsystem logs for events related
to DC power rails.
This issue is fixed when the front panel LEDs are as
follows: Health is off and power is steady green.
Server blade does not power on after front panel
power button is momentarily pressed (less than
four seconds).
2
A fatal fault has been detected and logged while booting
or running system firmware.
1. Cannot access the iLO MP at this time (see
“Troubleshooting the management subsystem ”
(page 68) for more details).
2. Must reseat or replace the server blade. This issue is
fixed when the iLO MP logs can be read and both front
panel health LED and server power LED states show:
Flashing green or steady green, and steady green,
respectively.
Blade health LED is off and iLO MP is not
running.
3a
A warning or critical failure has been detected and
logged while booting or running system firmware.
Examine the iLO MP logs for events related to switched
DC power or cooling fans or configuration. This issue is
fixed when both front panel health LED and server
power LED states show: Flashing green or steady green,
and steady green, respectively.
Blade health LED is flashing amber and iLO MP
is running.
3b
Nothing can be logged for this condition. The blade
health LED state indicates that the server blade is either
booting or running system FW, or booting or running
OS.
1. Look for loose, damaged, or disconnected signal cables
between the system console device, and serial port
connector on the front panel.
2. Verify that the RS232C configuration matches between
the server blade and the local console (see
“Troubleshooting the server interface (system console)”
(page 69) for more details).
3. As a last resort, replace the server blade. This issue is
fixed when the iLO MP menu appears on the system
console.
Cannot see iLO MP prompt on system console
-- blade server power is on. iLO MP is running.
4a
Methodology 61