Specifications
Table Of Contents
- HP Integrity BL860c Server Blade User Service Guide
- Contents
- About This Document
- 1 Overview
- 2 General Site Preparation Guidelines
- 3 Installing the Server Blade Into the Enclosure
- Safety Information
- Installation Sequence and Checklist
- Unpacking and Inspecting the Server Blade
- Installing Additional Components
- Installing and Powering On the Server Blade
- Accessing the Integrated Lights Out 2 Management Processor
- Configuring the iLO 2 MP
- Accessing EFI or the OS from iLO 2 MP
- Server Blade to Enclosure Interface
- LAN / NIC Configuration
- Configuring the HP 2 Internal Port SAS Host Bus Adapter
- Verify and Install the Latest Firmware
- 4 Booting and Shutting Down the Operating System
- 5 Troubleshooting
- Methodology
- Troubleshooting Tools
- Errors and Error Logs
- Supported Configurations
- Troubleshooting Processors/Memory/SBA
- Enclosure Information
- Cooling Subsystem
- Troubleshooting Communications Modules
- Troubleshooting Management Subsystem
- Firmware
- Troubleshooting the Server Interface (System Console)
- Troubleshooting the Environment
- Reporting Your Problems to HP
- 6 Removing and Replacing Components
- Service Tools Required
- Removing and Replacing a Hot-Plug SAS Disk Drive
- Preparing the Server Blade for Servicing
- Removing and Replacing the Server Blade from the Enclosure
- Removing and Replacing the Server Blade Access Panel
- Removing and Replacing Internal Components
- Removing and Replacing DIMMs
- Removing and Replacing a Processor
- Removing and Replacing the SAS Backplane
- Removing and Replacing the Front Display Assembly
- Removing and Replacing the Server Battery
- Removing and Replacing the Mezzanine Cards
- Removing and Replacing a Cache Module
- Removing and Replacing the Low Profile Battery Backed Write Cache (BBWC) Battery
- Removing and Replacing the Trusted Platform Module
- Removing and Replacing the System Board
- A Parts Information
- B Server Upgrades
- C Utilities
- NVRAM Backup Utility
- Extensible Firmware Interface
- EFI/POSSE Commands
- Specifying Parameters
- Using the Boot Option Maintenance Menu
- Integrated Lights Out 2 Management Processor
- Index
Online Support
To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical
Support Guide or visit us at http://www.hp.com/bizsupport. On our web page, enter the server
blade model number (for example, “BL860c”) and search the field.
The following information is available on this website:
• Software and firmware updates
• The latest drivers and utilities
• Additional documentation
Phone Support
To contact HP customer support by phone, go to the HP Support Center (HPSC) near you, at:
http://www.hp.com/go/hpsc. Local phone numbers are listed in your native language for help.
Information to Collect Before you Contact Support
NOTE: It is highly recommended that you keep detailed records of any changes to your server
blade(s), and of how server blade behavior has changed over time, or as a result of changes made
to your server blade(s).
Before you contact HP support, you should:
1. Use this chapter (Chapter 5: “Troubleshooting”) to solve the problem.
• Note failure symptoms and error indications (LEDs and messages).
• Capture and permanently log the current SEL and FPL contents.
• Try to determine precisely what did or did not happen.
2. Collect the following information:
• The model number of your server blade (for example, “BL860c”).
• The product number of your server blade. This can be found on the identification label,
which is found at the front of the unit. (Typically, of the form “AD000A”)
• The serial number of your server blade. This can be found on the identification label.
3. Be familiar with your server blade configuration.
• Are you using the LAN, RS-232, or web interface to monitor the server blade(s)?
• How many processors and DIMMs were installed?
• What versions of processor and memory are used and where are they installed?
• What accessories are installed?
4. Determine the following
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the server blade(s)?
• Which version of HP-UX is in use?
Reporting Your Problems to HP 107