Backing up and Restoring HP Insight Management 7.0 Central Management Server (Windows)

93
The mxsync tool fails if lsmanalyzer cannot communicate with HP Storage Provisioning
Manager. This can occur if the certificates between Matrix OE and SPM get out of sync after
the restore. In this case the lsmanalyzer tool tries to create the MatrixServce1 account but
fails because the account already exists.
Here is an example of the mxsync output when lsmanalyzer cannot communicate with
the HP Storage Provisioning Manager:
If you run lsmanalyzer from the command prompt, you will see the following error:
Workaround The mxsync command prevents the Administrator from exiting the Logical
servers and associated SAN-based storage phase until it can complete each step without
error. To complete mxsync successfully, you will need to remove the MatrixService1
account from SPM so that it can be re-added next time the lsmanalyzer runs. Follow
these steps:
1. Open another command prompt window to enter the following command from the
<SPM>\bin folder:
spmadmin.exe /rcu MatrixService1
2. Respond ”y” at the mxsync prompt asking if you would like to repeat this phase.
3. Complete the remaining synchronization sections and phases of mxsync.
lsmAnalyzer version 7.0.0.89347 started 2/10/12 11:40 AM
ADVISORY: The lsmAnalyzer tool may report transient inconsistencies
if operations are in progress while the analysis is
performed. If unexpected issues are identified, run the
analysis again after the operations have completed.
Started analysis of storage volumes allocated to catalog-based SPEs.
Could not communicate with HP Storage Provisioning Manager service....[ERROR]
ERROR: A connection to the HP Storage Provisioning Manager
service is required to initiate analysis : This web
service request requires an authenticated session
**** Analysis: Logical Server Catalog Storage Pool Entry Resources ****
**** Section 3 of 5, phase 3 of 3 ****
Analyzes the definition of catalog-based storage pool entry resources to ensure
the definitions are consistent with the actual state of the managed resources.
Running lsmanalyzer to perform the analysis.
This may take a few minutes.
Complete analysis of catalog storage pool entry resources. ...........[ERROR]
ERROR: Execution of lsmanalyzer, "C:\Program Files\HP\Virtual
Server Environment\bin\lsmAnalyzer.bat" --catalogSPE,
failed with an unknown error.