Backing up and Restoring HP Insight Management 7.0 Central Management Server (Windows)

Appendix J: Troubleshooting

The mxsync tool times out before Systems Insight Manager successfully starts. By default,

mxsync waits 15 minutes for the Systems Insight Manager Windows service to start before

terminating. To change the wait period, set the variable init.hpsim.wait.minutes in the

file <SIM>\mxsync\conf\mxsync.properties to the preferred value. On a Microsoft

Windows Server 2008 server, you may see a timeout error if you are running as a user who is

not Administrator. In this case, mxsync should be run as Administrator.

ERROR: Access denied. The entered logon token is invalid. Obtain a new token and perform the

operation again. The token used by mxsync to connect to Systems Insight Manager is no

longer valid. The most likely cause is that the session has timed out because of inactivity.

The default timeout value is 30 minutes. You must exit from the mxsync tool and restart to

establish a new session.

The lsmanalyzer tool incorrectly reports an issue when an auto-provisioned volume is

removed post-backup. When this occurs, the mxsync command prevents the Administrator

from exiting the Logical servers and associated SAN-based storage section of the mxsync tool

until all items identified by lsmanalyzer have been resolved.

Here is an example of lsmanalyzer output in which it asks to add a non-existent volume to

an SPE:

Checking SPM_94575

Add storage volume "SPM_94575" to SPE

"VCDG_106_PoolEntry__lss_1321575166166"...............................[INPUT]

ISSUE: Server WWN 50:01:43:80:02:A3:00:4C (LSA, IN_USE) LUN

1 is presented to storage volume "SPM_94575" in storage

array "". Storage volume "SPM_94575" is available in

the SPM Catalog. However WWN 50:01:43:80:02:A3:00:4C

is assigned to storage pool entry

"VCDG_106_PoolEntry__lss_1321575166166".

RESOLUTION: Add storage volume "SPM_94575" to SPE

"VCDG_106_PoolEntry__lss_1321575166166" to resolve

the inconsistency. The "Quarantine" checkbox must be

unchecked for the volume, the owning storage pool,

and array in the SPM GUI to perform this operation.

Note: Storage volumes must be re-added to the SPE in

LUN order. [ID004]

Workaround The mxsync command prevents the Administrator from exiting the Logical

servers and associated SAN-based storage section until all items identified by lsmanalyzer

have been resolved.

To continue execution of the mxsync recovery steps, you will need to

delete the service to which the volume is bound and remove the volume from SPM, then

repeat the phase in mxsync.