Insight Diagnostics User Guide HP Part Number: 390374-006 Published: June 2010 Edition: 6.
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Table of Contents 1 HP Insight Diagnostics overview...................................................................................7 HP Insight Diagnostics editions.............................................................................................................7 Key features and benefits.......................................................................................................................7 Theory of operation.....................................................................
Viewing offline test status...............................................................................................................25 The Log tab...........................................................................................................................................26 Diagnosis Log tab............................................................................................................................26 Test Log..................................................................
List of Figures 2-1 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 3-9 3-10 3-11 3-12 3-13 3-14 The Webapps tab...........................................................................................................................11 Survey tab – current configuration................................................................................................18 Survey tab – Compare configurations...........................................................................................20 Diagnose tab...............
List of Tables 2-1 6 Optional command line parameters..............................................................................................
1 HP Insight Diagnostics overview HP Insight Diagnostics editions HP Insight Diagnostics Online Edition is a web-based application that captures hardware and operating system configuration information, records critical information for documentation and disaster recovery, and compares historical configurations on the same server or a baseline server. Available in Microsoft® Windows® and Linux versions, Insight Diagnostics helps to ensure proper system operation.
System requirements HP Insight Diagnostics Online Edition for Windows® requires the following: • • • • • HP Advanced System Management Driver HP System Management Homepage HP Server Management Application and Agents 512 MB of memory 1024x768 graphics controller support HP Insight Diagnostics Online Edition for Linux requires the following: • • • • • HP System Management Homepage HP Server Management Application and Agents HP ProLiant Linux Deployment Utility 512 MB of memory 1024x768 graphics controller
2 Getting started Installing the Online Edition Use the appropriate procedures for your OS environment. Removing the HP Server Utility Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP Survey Utility. Use the procedures in this section to remove the software. Removing the HP Survey Utility for Windows® If installed, remove the HP Survey Utility for Windows® before installing HP Insight Diagnostics Online Edition. 1. Go to Add or Remove Programs. 2.
Installing from the Linux RPM Package Manager (RPM) HP Insight Diagnostics for Linux is available for use with the Linux RPM utility. The following RPM options are available: • Install • Query • Refresh • Uninstall To install the Insight Diagnostics for Linux RPM file: 1. Obtain the Insight Diagnostics RPM file. 2. Log in to the target server as root. 3. Enter the following command: rpm -Uvh For example: rpm —Uvh hpdiags-3.0.0–46.
Figure 2-1 The Webapps tab Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage 1. 2. Open the browser. In the address field, enter the following: https://localhost:2381 3. 4. 5. Press Enter. The System Management Homepage appears. Click Webapps. Click HP Insight Diagnostics in Other Agents.
3. Press Enter. Modifying browser settings on a Linux server Both the browser menu bar that displays the address and the menu bar directly below it must be minimized so that the HP Insight Diagnostics screens fit in the browser window correctly. To minimize the menu bars: 1. Click the down arrow located between the Back and Forward buttons and the address field to minimize the menu bar that displays the address. 2. To minimize the bottom menu bar: 1. Right-click an open space in the menu bar. 2.
Using the Online Edition from a command line The optional command line parameters are listed in Table 2-1 “Optional command line parameters”. Table 2-1 Optional command line parameters Parameter Description –1 Language Code options: • en (for English, the default language) • de (for German) • es (for Spanish) • fr (for French) • it (for Italian) • ja (for Japanese) -v Verbosity of output where Level is an integer between 1 and 5.
Using Insight Diagnostics Commands in Linux To use the command line switches in Linux: 1. Open a terminal window if necessary. 2. Change to the /opt/hp/hpdiags directory. 3. Enter the command with the preferred switch. See the following examples: • To capture Survey configuration information for your system, and then send the XML file to a terminal, enter either of the following commands: — # .
Starting from an HP Documentation CD On an HP business PC or HP workstation, start HP Insight Diagnostics Offline Edition from either the HP Documentation CD or the HP Documentation and Diagnostics CD: 1. Insert the CD into the optical drive. 2. Shut down the operating system, and power off the computer. 3. Power on the computer. The system boots to the CD.
3 Using HP Insight Diagnostics HP Insight Diagnostics contains the following primary tabs: • • • • • • Survey Diagnose Test (available only in Offline Edition) Status Log Help Using the Survey tab The HP Insight Diagnostics Survey feature displays system configuration information on the Survey tab. When Insight Diagnostics starts, summary information for the Overview category appears. To view configuration details for a different subject: 1.
Figure 3-1 Survey tab – current configuration Scheduling a survey 1. 2. 3. 4. 5. Click Schedule Captures. Select either Weekly or Monthly for the capture frequency. Select the day of the week/day of the month for the capture. Select the time for the capture. Click OK. Saving survey configuration information 1. 2. 3. Click Save to save the configuration information. The saved information is for the current view and category on the Survey tab. Save the configuration file to a USB storage device: 1.
Comparing configurations 1. 2. 3. 4. 5. Click Compare System Configuration. Select a survey session from the Configuration 1 list. Select a survey session from the Configuration 2 list. Select View Changes Only to display only the differences. Select the configuration details to view from the View Level list: • Select Summary to view summary configuration information. • Select Advanced to view detailed configuration information. 6.
Figure 3-2 Survey tab – Compare configurations Using the Diagnose tab The HP Insight Diagnostics Diagnose feature performs diagnosis on the following devices: • Hard drives attached to an HP Smart Array Controller • Power supplies that are deemed diagnosable To start a diagnostic test: 1. Click Diagnose. 2. Select the device to diagnose: • Select All Devices to assess the health of all logical volumes and power supplies.
Figure 3-3 Diagnose tab If the computer does not have any logical volumes or power supplies that are diagnosable, the following message appears: System does not have any diagnosable devices installed. Using the Test tab (HP Insight Diagnostics Offline Edition only) IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. The offline HP Insight Diagnostics Test feature provides options for diagnostic testing of all major hardware components in the system.
5. Select the device to test: • Select the All Devices check box to test all devices. • Select the check box for one or more devices to test specific devices. 6. Click Begin Testing. Figure 3-4 Test tab – Quick Test The Status tab displays test progress. The logs, on the Log tab, display detailed test results. Running a Complete Test 22 1. 2. Click Complete Test. Select the test mode: • Interactive runs all tests, some of which require user input.
Figure 3-5 Test tab – Complete Test The Status tab displays test progress. The logs, on the Log tab, display detailed test results. Running a Custom Test 1. 2. Click Custom Test. Select the test mode: • Interactive runs all tests, some of which require user input. • Unattended runs the tests that do not require user input. 3. Select the test duration: • Loops runs the test for the specified number of test cycles. • Total Test Time (minutes) runs the test for the specified length of time. 4. 5.
Figure 3-6 Test tab – Complete Test The Status tab displays test progress. The logs, on the Log tab, display detailed test results. Using the Status tab The Status tab displays testing progress and results Viewing Diagnose test status The progress and status of the Diagnose process appears on the Status tab when Diagnose completes The progress bar shows the test progress. During tests of longer duration, the Status screen refresh rate varies. To cancel the test in progress, click Cancel.
Figure 3-7 Test status Viewing offline test status The progress and status of offline quick, complete, or custom testing appears on the Status tab as follows: • • • Device displays the specific device being tested. Test displays the specific test running. Status displays the test results as follows: — Canceled: The test did not complete or was canceled. — Passed: The test passed, and the device is operating within specifications. — Failed: The device failed the test, or the test itself failed.
Figure 3-8 Custom test results The Log tab The Log tab includes four logs containing historical testing and diagnosis information: • Diagnosis Log displays the following details on the tested devices after Diagnose completes.
To save the Diagnose Log to an HTML file onto a storage device such as a USB disk or diskette, click Save. Test Log IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. Detailed test results of offline testing appear in the Test Log on the Log tab.
To find detailed information about specific error codes, see (page 30). Figure 3-10 Error Log Integrated Management Log tab The Integrated Management Log (IML) tab contains system errors discovered during POST and by the System Management driver during normal operations. IML entries are dated and have severity levels and error counts that can be used to help isolate a problem. The Integrated Management Log on the Log tab displays the current entries in the IML.
• • To remove all IML entries, click Clear IML. HP recommends saving the current contents in a file before clearing the log. To save the IML Log to an HTML file onto a storage device such as a USB disk or diskette, click Save. This operation does not affect the current contents of the IML, but it does archive IML data for use when working with HP to diagnose issues.
Figure 3-12 HP Insight Diagnostics Help tab Error codes IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. The Error Codes tab describes each numerical error code and the recommended actions for each error. To find a specific error code description: 1. Enter the error code into the text box. 2. Click Find Error Codes. To find general error code information, use the scroll bar to browse the list of the Insight Diagnostics error codes and a description of each.
Test components IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. The Test Components tab provides a detailed description of the test that was run. Figure 3-14 Test Components Saving and printing information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB HP Drive Key. You cannot save to the hard drive if you are using HP Insight Diagnostics Offline Edition.
Uninstalling HP Insight Diagnostics Online Edition Uninstalling HP Insight Diagnostics from a Windows server 1. 2. 3. Go to Add/Remove Programs, and then select HP Insight Diagnostics Online Edition for Windows. Click Uninstall. HP Insight Diagnostics program files and Insight Diagnostics registry data are deleted.
4 Troubleshooting Troubleshooting memory The memory test component can perform the following tests: • • • • • Address test–This test verifies the integrity of the address buses connecting the processors to the memory modules. Verification is done by writing data to all possible addresses that have only 1 bit either set (1) or reset (0), having alternate bits set, having all bits high, and having all bits low.
• • Re-seat physical drives and controllers. Check drive cables and connectors for any signs of damage or bent pins. IMPORTANT: To minimize downtime, HP recommends that steps involving the reseating of drives and controllers be performed simultaneously. Perform steps involving multiple drive reseating, controller reseating, and cable inspection with the server powered off. TIP: When powering down a system using external storage, power down the server before powering down the external storage.
Support and drivers For support software, driver updates, ROM updates, product bulletins, warranty information, manuals, and email-based support, see http://www.hp.com/go/support. Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: http://www.hp.com/go/e-updates After registering, you will receive e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources.
5 HP Technical Support For worldwide technical support information, see the HP support website: http://www.hp.
replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement.
A Acronyms and abbreviations BIOS Basic Input/Output System CMOS Complementary Metal-Oxide Semiconductor COM Serial port interface CSR Customer Self Repair CSS Cascading Style Sheets HTML HyperText Markup Language iLO Integrated Lights-Out IML Integrated Management Log IRQ Interrupt ReQuest LED Light-Emitting Diode LPT Line Print Terminal LSP Linux Support Pack OS Operating System PCI Peripheral Component Interconnect POST Power-On Self Test PSP ProLiant Support Pack ROM Rea
Index A about HP Insight Diagnostics editions, 7 B benefits, 7 browser modifying in Linux, 12 starting from, 11 C command line starting from, 13 command line parameters, 13 Complete test, 22 configurations compare, 19 Custom test, 23 customer self repair, 37 D Diagnose log, 26 Diagnose tab, 20 Diagnose test status, 24 document related documentation, 34 documentation HP website, 34 E error codes, 30 Error log, 27 F features, 7 Firefox starting from, 12 H help, 29 about HP Insight Diagnostics, 29 additi
theory of operation, 7 troubleshooting disk drives and storage systems, 33 memory, 33 U using HP Insight Diagnostics, 17 W Webapps, 11 websites, 34 customer self repair, 37 HP , 34 HP Subscriber's Choice for Business, 35 product manuals, 34 Windows Start menu starting from, 10 42 Index
