HP Insight Diagnostics 9.6 User Guide Abstract This guide provides information about the Hewlett-Packard Insight Diagnostics software, including its usage, management, and troubleshooting. HP Insight Diagnostics is a proactive server management tool, available in both Online and Offline Editions. Insight Diagnostics provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
© Copyright 2002, 2014 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice.
Contents 1 HP Insight Diagnostics overview...................................................................5 HP Insight Diagnostics editions...................................................................................................5 Key features and benefits...........................................................................................................5 Theory of operation..................................................................................................................
Error Log tab.....................................................................................................................28 Integrated Management Log tab..........................................................................................29 System Event Log tab..........................................................................................................30 Admin tab.......................................................................................................................
1 HP Insight Diagnostics overview HP Insight Diagnostics editions HP Insight Diagnostics Online Edition is a web-based application that captures hardware and operating system configuration information, records critical information for documentation and disaster recovery, and compares historical configurations on the same server or a baseline server. Available in Microsoft® Windows® , Linux, and Solaris OS versions.
System requirements HP Insight Diagnostics Online Edition for Windows requires the following: • HP Advanced System Management Driver • HP System Management Homepage • HP Server Management Application and Agents • Memory: 512 MB • Graphics controller support: 1024x768 HP Insight Diagnostics Online Edition for Linux requires the following: • HP System Management Homepage • HP Server Management Application and Agents • Memory: 512 MB • Graphics controller support: 1024x768 HP Insight Diagnost
2 Getting started Installing the Online Edition Use the appropriate procedures for your OS environment. Removing the HP Survey utility Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP Survey Utility. Use the procedures in this section to remove the software. Removing the HP Survey utility for Windows operating systems If installed, remove the HP Survey Utility for Windows before installing HP Insight Diagnostics Online Edition. 1.
5. 6. 7. Choose Select Components and ensure that the HP Insight Diagnostics Online Edition for Windows component is selected. Select or unselect other components as desired, then click OK when done. Click Install to install Insight Diagnostics and any other selected components. Click Exit to exit HP SUM. Installing HP Insight Diagnostics for Linux Online Edition Installing from the Linux RPM Package Manager (RPM) HP Insight Diagnostics for Linux is available for use with the Linux RPM utility.
Starting the Online Edition Starting HP Insight Diagnostics for Windows Online Edition Starting from the Windows Start menu 1. 2. Go to Start > All Programs > HP System Tools. Select HP Insight Diagnostics Online Edition for Windows. Starting from the HP Systems Insight Manager 1. 2. In HP Systems Insight Manager, go to the Device page. Select HP Insight Diagnostics from the Device Links box. Starting from the HP System Management Homepage 1. 2. 3.
Starting the Online Edition from a browser HP Insight Diagnostics Online Edition enables you to view information from a browser meeting the following requirements: • Microsoft Internet Explorer 6.0 or later • Firefox 1.5 or later • Support for TCP/IP • Support enabled for the following: ◦ Accept all cookies ◦ Java™ ◦ JavaScript ◦ CSS ◦ Tables and frames To start HP Insight Diagnostics from the browser: 1. Open the browser. 2.
4. Click Yes. The Login page appears. If Anonymous access is enabled, the System Management Homepage appears. 5. 6. Enter your user name and password. Click Login. The System Management Homepage appears. Starting the Online Edition from Firefox in Windows or Linux To log in to the System Management Homepage with Firefox: 1. Open the browser. 2.
Table 1 Optional command line parameters (continued) Parameter Description This option is ignored if -o is specified. -p HP Survey Utility output will be plain text. The default is XML format. —o Run a new HP Survey Utility snapshot and output to a file. The default is formed using the current date in this format: surveyCCYY-MM-DD-HH-mm-ss.xml (CC=century, YY=year, MM=month, DD=day, HH=hour, mm=minute, and ss=second). -t and -o cannot be used together.
See the following examples: • • To capture HP Survey Utility configuration information, and then send the XML file to a terminal, enter either of the following commands: ◦ C:\hp\hpdiags> hpdiags.exe -t ◦ Or from any directory, run C:\hp\hpdiags\hpdiags.
Figure 3 Press F10 key for Intelligent Provisioning 3. On the blue menu screen, press Enter. NOTE: If HP Insight Diagnostics is listed in this menu, you can skip Step 4 through Step 5 as well you can use the down arrow key to select that option, then press Enter. If you are using Intelligent Provisioning for the first time, you see screens prompting you to configure the keyboard, networking, etc.
5. On the Maintenance screen, click on the Insight Diagnostics icon. Figure 5 Select Insight Diagnostics When you exit HP Insight Diagnostics, you will return to the maintenance menu, where you can run another tool or reboot the server back to your operating system.
3 Using HP Insight Diagnostics HP Insight Diagnostics contains the following primary tabs: • Survey • Diagnose • Test (available only in Offline Edition) • Status • Log • Admin (availabe only in Offline Edition or Online Edition with an SMH administrator login) • Help Using the Survey tab The HP Insight Diagnostics Survey feature displays system configuration information on the Survey tab. When Insight Diagnostics starts, summary information for the Overview category appears.
• Storage displays information about the storage controllers and storage media connected to the system, including hard drives, diskette drives, and optical drives. It also shows logical volume information for all connected hard drives. • System displays information about the system ROM, product type, processor type and speed, and coprocessor. Figure 6 Survey tab – Current configuration Scheduling a survey (available only in Online Edition) 1. 2. 3. 4. 5. Click Schedule Captures.
3. The survey file is saved with table of contents. Save the configuration file to a USB storage device 1. 2. 3. 4. Click USB flash drive to save the file to the USB device. If a USB storage device is not attached to the system, the USB flash drive radio button does not appear. If you attach a USB storage device after clicking Save, click Rescan for devices to detect the attached USB storage device. Enter the file name in the File Name box. Click Save.
7. 8. 9. 10. • Operating System displays information on the OS, when run in online mode. • Remote Management (if supported on system) displays information about iLO. • Resources displays information about the system resources, real-time clock, and operating system settings for certain settings, such as I/O and IRQs. • Storage displays information about the storage controllers and storage media connected to the system, including hard drives, diskette drives, and optical drives.
Figure 9 Diagnose tab If the computer does not have any logical volumes or power supplies that are diagnosable, the following message appears: System does not have any diagnosable devices installed. Using the Test tab (HP Insight Diagnostics Offline Edition only) IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. The offline HP Insight Diagnostics Test feature provides options for diagnostic testing of all major hardware components in the system.
5. 6. Select the device to test: • Select the All Devices check box to test all devices. • Select the check box for one or more devices to test specific devices. Click Begin Testing. Figure 10 Test tab – Quick Test The Status tab displays test progress. The logs, on the Log tab display detailed test results. Running a Complete Test 1. 2. 3. 4. 5. 6. Click Complete Test. Select the test mode: • Interactive runs all tests, some of which require user input.
Figure 11 Test tab – Complete Test The Status tab displays test progress. The logs, on the Log tab, display detailed test results. Running a Custom Test 1. 2. 3. 4. 5. 6. 22 Click Custom Test. Select the test mode: • Interactive runs all tests, some of which require user input. • Unattended runs the tests that do not require user input. Select the test duration: • Loops runs the test for the specified number of test cycles.
Figure 12 Test tab – Custom Test The Status tab displays test progress. The Log tab displays detailed test results. Using the Status tab The Status tab displays testing progress and results Viewing Diagnose test status The progress and status of the Diagnose process appears on the Status tab when Diagnose completes The progress bar shows the test progress. During tests of longer duration, the Status screen refresh rate varies. To cancel the test in progress, click Cancel.
Click Start Drive Identity LED to identify the specific hard drive in the computer that may contain the volume. The hard drive LED indicates the location of the volume as follows: • A SCSI hard drive containing the logical volume flashes the hard drive LED. • A SATA or SAS hard drive containing the logical volume illuminates a blue hard drive LED. The LED remains illuminated or continues to flash until you click Stop Drive Identity LED.
• Test Progress displays the progress of the testing. This progress bar has following test modes: ◦ Time—Time passed divided by total time selected (percentage of time completed). ◦ Loops—Loops run divided by total loops (percentage of loops completed). ◦ Single loop—The total percentage complete of all tests divided by total number of tests (average test percentage completed). The progress bar percentage changes based upon the kind of test mode is selected.
The following are the types of logs included in the Log tab: • Diagnosis Log displays the following details on the tested devices after Diagnose completes: ◦ The pass/fail status ◦ The list of devices diagnosed ◦ The number of times Diagnose ran ◦ The number of times the test failed ◦ The number of times the test passed ◦ The time it took to run Diagnose on each device during the last execution • Test Log (available only in HP Insight Diagnostics Offline Edition) displays detailed offline tes
Figure 15 Diagnosis Log Figure 16 Save All Logs The Log tab 27
Test Log tab (HP Insight Diagnostics Offline Edition only) IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. Detailed test results of offline testing appear in the Test Log on the Log tab.
To remove the Error Log entries, click Clear Logs. To save the Error Log to an HTML file onto a storage device such as a USB disk or diskette, click Save Logs. To find detailed information about specific error codes, see Error codes. Figure 18 Error Log Integrated Management Log tab The Integrated Management Log (IML) tab contains system errors discovered during POST and by the System Management driver during normal operations.
From this tab, the following actions are available: • To change the severity level to Repaired, click Set Selected Items to Repaired. • To select all IML entries, click Check All. • To deselect any selected IML entries, click Uncheck All. • To enter any text or note into the IML, click Add Maintenance Note. • To remove all IML entries, click Clear Logs. HP recommends saving the current contents in a file before clearing the log.
NOTE: HP Insight Diagnostics only reports the SEL when the corresponding IPMI driver is loaded for the online environment. Figure 20 System Event Log Admin tab The Admin tab groups the features of HP Insight Diagnostics in one place. In the current version, the Admin tab provides the following administrator’s functions: • Clear DIMM SPD Errors — Clears the spdSingleBit and spdMultiBit correctable errors for the DIMMs, if any. • Clear Error Logs—Clears the contents of the Error Log.
Figure 21 Admin tab Help tab The Help tab provides information on using HP Insight Diagnostics, such as the tab interface, overview categories, test mode descriptions, device test descriptions, error codes and descriptions, logging capabilities, and failure information. About HP Insight Diagnostics The HP Insight Diagnostics tab provides the details of the Insight Diagnostics software and searchable help information about operating Insight Diagnostics. To search the help files, click Search Help Files.
Figure 22 HP Insight Diagnostics Help tab Error codes The Error Codes tab describes each numerical error code and the recommended actions for each error. To find a specific error code description: 1. Enter the error code into the text box. 2. Click Find Error Codes. To find general error code information, use the scroll bar to browse the list of the Insight Diagnostics error codes and a description of each.
Figure 23 Find Error Codes Test components IMPORTANT: This feature is available only in HP Insight Diagnostics Offline Edition. The Test Components tab provides a detailed description of the available tests.
Figure 24 Test Components Saving and printing information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB HP Drive Key. You cannot save to the hard drive if you are using HP Insight Diagnostics Offline Edition. The system automatically creates an HTML file that has the same appearance as the information displayed on the screen. To save and print: 1. Insert a diskette or USB HP Drive Key: 2. 3. 4. 5.
Uninstalling HP Insight Diagnostics Online Edition Uninstalling HP Insight Diagnostics on a Windows server 1. 2. 3. Go to Add/Remove Programs, and then select HP Insight Diagnostics Online Edition for Windows. Click Uninstall. HP Insight Diagnostics program files and Insight Diagnostics registry data are deleted.
4 Troubleshooting Troubleshooting memory The memory test component can perform the following tests: • Address test–This test verifies the integrity of the address buses connecting the processors to the memory modules. Verification is done by writing data to all possible addresses that have only 1 bit either set (1) or reset (0), having alternate bits set, having all bits high, and having all bits low.
• Re-seat physical drives and controllers. • Check drive cables and connectors for any signs of damage or bent pins. IMPORTANT: To minimize downtime, HP recommends that steps involving the reseating of drives and controllers be performed simultaneously. Perform steps involving multiple drive reseating, controller reseating, and cable inspection with the server powered off. TIP: When powering down a system using external storage, power down the server before powering down the external storage.
5 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Software product name • Hardware product model number • Operating system type and version • Applicable error message • Third-party hardware and software • Technical support registration number (if applicable) How to contact HP Use the following methods to contact HP technical support: • In the United States, see the Customer Service / Contact HP
The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. With this service, Insight Management customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website: http://www.hp.com/services/insight. Registration for this service takes place following online redemption of the license certificate.
HP Support Center The HP Support Center contains software and drivers, user guides, part information, technical forums, and information on training and education. For more information, see http://www.hp.com/ go/hpsc. Support and drivers For support software, driver updates, ROM updates, product bulletins, warranty information, manuals, and email-based support, see http://www.hp.com/go/support.
6 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
A Acronyms and abbreviations BIOS Basic Input/Output System CMOS Complementary Metal-Oxide Semiconductor COM Serial port interface CSR Customer Self Repair CSS Cascading Style Sheets HTML HyperText Markup Language iLO Integrated Lights-Out IML Integrated Management Log IRQ Interrupt ReQuest LED Light-Emitting Diode LPT Line Print Terminal LSP Linux Support Pack OS Operating System PCI Peripheral Component Interconnect POST Power-On Self Test PSP ProLiant Support Pack ROM Rea
Index A about HP Insight Diagnostics editions, 5 admin tab, 31 authorized resellers, 39 B benefits, 5 browser modifying in Linux, 10 starting from, 10 C command line starting from, 11 command line parameters, 12 Complete test, 21 configurations compare, 18 contact HP, 39 Custom test, 22 I IML log, 29 Insight Diagnostics Commands in Linux, 12 Insight Diagnostics commands in Windows, 12 L locating files, 8 log system event, 30 Log tab, 25 M MS Internet Explorer starting from, 10 Q Quick test, 20 D Diag
Test log , 28 theory of operation, 5 troubleshooting disk drives and storage systems, 37 memory, 37 typographic conventions, 41 U update service registering, 39 using HP Insight Diagnostics, 16 V view offline test status, 24 W warranty, 39 Webapps, 9 websites, 40 HP , 40 product manuals, 40 Windows Start menu starting from, 9 45
