Instruction Manual

6 Troubleshooting
Overview
This chapter identifies and provides solutions for commonly encountered setup and installation problems.
The following issues are included:
• Insight Control performance management installation and uninstallation issues
• HP Systems Insight Manager integration issues
• Insight Control performance management licensing and monitoring administration issues
• Insight Control performance management component issues
• Insight Control performance management database issues
• Windows Server 2003/2008 issues
• Internet Explorer issues
Insight Control performance management installation and uninstallation
issues
The following table describes the solutions to various problems that you might encounter while installing or
uninstalling performance management. The table also includes a solution for each problem encountered.
Table 6-1 Installation and uninstallation issues
SolutionOccurs whenIssue
At remote MSSQL installation, ensure that
the database instance that you mention is
not used by any other performance
management application.
HP Systems Insight Manager and
performance management are remotely
installed on a system.
Incorrect server details retrieved by
performance management.
Systems Insight Manager integration issues
The following table describes issues and solutions that can be associated with Systems Insight Manager
integration.
Table 6-2 HP Systems Insight Manager integration
SolutionOccurs whenIssue
Refresh the HP Insight Control console and
click the PF column.
The refresh interval of the Online Analysis
page, which is based on sample rates, is
different from the refresh interval of the PF
column, which is fixed at 2 minutes. As a
result, the performance status information
does not match.
When the icon in the PF column is clicked,
the overall server performance status
indicated in Online Analysis does not
match the server performance status in the
PF column.
Overview 43