Owner manual

Generating a Static Analysis Report...................................................................................................30
Generating an SQL queries list.....................................................................................................30
Sample performance management Static Analysis report.......................................................................30
System Summary report.........................................................................................................................31
Generating a System Summary Report................................................................................................31
Generating an SQL queries list.....................................................................................................32
Sample performance management System Summary report...................................................................32
System Summary report for a server .............................................................................................32
System Summary report for a VMware ESX Host ............................................................................33
System Summary report for a VM Guest........................................................................................34
CSV File Generator report......................................................................................................................35
Generating a CSV File Generator Report............................................................................................35
Generating an SQL queries list.....................................................................................................35
Sample performance management CSV file.........................................................................................35
Server Availability report........................................................................................................................36
Generating a Server Availability Report..............................................................................................36
Generating an SQL queries list.....................................................................................................37
Sample performance management Server Availability report.................................................................37
Performance management measurement categories...................................................................................37
Servers...........................................................................................................................................37
Servers with VMware, Hyper-V or VMHost...........................................................................................37
VM guest........................................................................................................................................38
Smart Array controllers.....................................................................................................................38
Smart Array logical drives.................................................................................................................38
SCSI buses attached to Smart Array controllers....................................................................................38
Fibre Channel host bus adapters........................................................................................................39
Fibre Channel enclosures..................................................................................................................39
SCSI adapters.................................................................................................................................39
SCSI buses attached to SCSI adapters................................................................................................39
SCSI drives attached to SCSI adapters................................................................................................39
IDE controllers.................................................................................................................................40
Network adapters............................................................................................................................40
Host buses......................................................................................................................................40
Overall performance management performance........................................................................................40
6 Troubleshooting the Insight Control performance management........................43
Overview.............................................................................................................................................43
Performance management installation and uninstallation issues...................................................................43
HP SIM integration issues.......................................................................................................................43
Performance management licensing and monitoring administration issues.....................................................44
Performance management component issues............................................................................................45
Windows Server 2003/2008 issues.......................................................................................................45
Internet Explorer issues...........................................................................................................................46
Support and other resources.........................................................................47
Information to collect before contacting HP...............................................................................................47
How to contact HP................................................................................................................................47
Registering for software technical support and update service.....................................................................47
How to use your software technical support and update service.............................................................47
Warranty information.......................................................................................................................47
HP authorized resellers...........................................................................................................................48
Documentation feedback........................................................................................................................48
New and Changed Information in This Edition..........................................................................................48
Related information...............................................................................................................................48
Typographic conventions........................................................................................................................48
A HP Insight Control performance management measurement parameter matrix...51
4 Table of Contents