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HP IMAGING AND PRINTING

SECURITY CENTER 2.0

Frequently Asked Questions

CONTENTS

Introduction ........................................................................................................................... 2

Installation ............................................................................................................................ 3

Policy ................................................................................................................................... 3

Devices ................................................................................................................................ 4

Assess & Remediate ............................................................................................................... 6

Reports ................................................................................................................................. 7

Instant-On Security ................................................................................................................. 9

Summary of content (9 pages)

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HP IMAGING AND PRINTING SECURITY CENTER 2.0 Frequently Asked Questions CONTENTS Introduction........................................................................................................................... 2 Installation ............................................................................................................................ 3 Policy ................................................................................................................................... 3 Devices ....
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INTRODUCTION This document provides answers to frequently asked questions about the HP Imaging and Printing Security Center 2.0 release.
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INSTALLATION Q. How can I identify all of the local instances of SQL during IPSC installation? A. If all of the local instances of SQL do not appear in the IPSC database selection window during the installation process, you can usually retrieve SQL instance information by executing SQL Configuration Manager and selecting SQL Server Services. Q. Why am I having trouble connecting to a local instance of SQL Server 2012? A.
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Q. Should I export my policies? A. You might export policies for the following reasons: • To back them up for possible restoration later • To use for importing into another IPSC server in your corporation Q. How is my policy information safeguarded when I export the policy? A. Policies are encrypted when exported. A prompt for a passphrase occurs during the policy export process. This passphrase is required when importing the encrypted policy into IPSC. Q.
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A. The device is added to the database after you have input an IP address or imported a device list and selected OK. Prior to this, the addresses displayed in the window are not in the database nor do they have a license assigned. You can use this step in the add devices process to clean up a device list before adding to the database and assigning a node license. Q. What is the value of performing a manual device Verify? A.
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Q. I purchased more licenses to accommodate the additional printers I’ve added. I’ve loaded the new license file, but licenses are not automatically assigned to these added devices. How do I assign the new licenses? A. If devices are added to the IPSC database before the license file is loaded, they are set to an unlicensed status. To assign licenses, select the unlicensed devices, right-click and select License. You can also select License from the Action menu or simply License from the All Devices Group.
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Q. I have benchmarked the performance of an Assess Only across my fleet of devices. What is the relative performance I can expect when I Assess and Remediate? A. This depends on how much remediation is required per device, but a good guideline to follow is twice the amount of time of an Assess Only. This is a rough estimate and is based upon every assessed setting being out of compliance with your policy. Q. Why won’t one of my policy settings remediate? A.
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Q. Does the Executive Summary Report only include Device Summary pie charts? A. No. The Executive Summary Report actually includes three pages of information. Use the page advance at the top of the page to view the additional information. The additional reports are Assessment Risk (by Devices), Assessment Risk (Policy Items), and Risk Summary. Q. On the Risk Summary page of the Executive Summary Report how is the Worst Case Risk total calculated? A.
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INSTANT-ON SECURITY Q. What is the required IPSC server hostname or DNS alias that enables “automatic” Instant-On functionality? A. hp-print-mgmt. Q. Why don’t I see the Announcement Agent status on my device’s network or security configuration page? A. Your device might not support this feature yet or may require a firmware upgrade. Please refer to the IPSC Release Notes (www.hp.com/go/ipsc) for details. Q. Why does my device’s network or security configuration page show Announcement Agent failed? A.