User's Manual

After trying the above solutions without any success in solving your connection problem, perform a
factory reset on your HP iPAQ using the HP iPAQ Setup Assistant.
You can reinstall your applications on your HP iPAQ after the hard or clean reset is complete by
using ActiveSync on your computer. After your HP iPAQ is synchronized properly, go to
ActiveSync
on your computer and select
Tools > Add/Remove Programs…
, and then select any
programs you want to reinstall.
Using Your Smartphone
Windows Mobile Device Center.
NOTE:
HP does not guarantee the accurate functionality of any third party
applications with Windows Vista.
●
(Firewall software, such as Sygate Personal Firewall, TrendMicro PC–cillin Internet Security
2005, Norton Personal Firewall, McAfee Personal Firewall, or Zone Alarm Security Suite may
block synchronization.) Refer to the documentation that came with your firewall program to
determine how to add ActiveSync 4.5 or later to the program’s exception list. To further
troubleshoot a firewall application and enable ActiveSync 4.5 or later, visit:
http://www.microsoft.com/windowsmobile.
If you are running
ActiveSync
4.5 or later and personal firewall software on your computer,
p
lease add
ActiveS
y
nc
to the firewall
p
ro
g
ram’s exce
p
tion list.
●
During the
ActiveSync
installation, if you inadvertently left the
Microsoft Exchange Server
o
p
tion box checked and are not
p
lannin
g
to connect to an Exchan
g
e server, follow these ste
p
s:
●
Connect your HP iPAQ to your computer. Make sure an
ActiveSync
connection is
established.
●
On
y
our com
p
uter, click
Start > All Pro
g
rams > Microsoft ActiveS
y
nc
.
●
Click
Tools > O
p
tions
.
●
Clear the boxes for the s
y
nc items listed under the Server
g
rou
p
.
●
Place a check mark in the boxes under the Computer group for those items you want to
s
y
nchronize.
●
Disconnect your HP iPAQ from your computer and wait for the
ActiveSync
message
confirming that your device is no longer connected. Reconnect your HP iPAQ to your
com
p
uter. Wait to see if
y
our HP iPAQ connects to
y
our com
p
uter.
●
On your computer, in
ActiveSync
, select
File > Connection Settings
. Confirm that USB is
selected as a
p
otential connection method.
●
Connect
y
our HP iPAQ to a different USB
p
ort on
y
our com
p
uter.
●
Check your mini-USB synchronization cable. Consider using another mini-USB
s
y
nchronization cable if one is available to
y
ou.
●
Try synchronizing via a Bluetooth connection. Refer to the printed or CD-
b
ased documentation
that came with
y
our HP iPAQ for s
p
ecific instructions.
●
Once
y
our com
p
uter and HP iPAQ restart, reconnect
y
our HP iPAQ to
y
our com
p
uter.
●
Uninstall
ActiveSync
from your computer and then reinstall it. To uninstall
ActiveSync
from
your computer, click
Start > Control Panel > Add or Remove Programs > Microsoft
ActiveS
y
nc
. Then click
Remove > Yes
.