User's Manual

You should use USB RNDIS mode if you are transferring large files and do not have any connection
issues between your HP iPAQ and your computer.
To change to ActiveSync RNDIS mode on your HP iPAQ:
Troubleshooting Help for Synchronization
Issues
Following is a list of symptoms that may indicate synchronization issues:
Following is a list of troubleshooting tips if you experience difficulty while synchronizing your
HP iPAQ and computer. Try the following solutions to troubleshoot any synchronization issues:
●
N
eed to connect your HP iPAQ to your computer while you are using a Virtual Private
N
etwork
(
VPN
)
tunnel from
y
our com
p
uter.
●
Are runnin
g
p
ersonal or com
p
an
y
-enforced firewall software on
y
our com
p
uter.
1. Press
Start > Settin
g
s > Connections > More… > USB
.
2. Press
Menu > ActiveS
y
nc Settin
g
s
.
3. Scroll and select
RNDIS
.
4. Press
Done
.
●
N
o
ActiveSync
chimes sound (or a gray icon displays), and there is no activity in the
ActiveS
y
nc
window on
y
our com
p
uter.
●
ActiveSync
chimes sound, and the
ActiveSync
icon on your computer changes to a swirling
green icon. The
retrieving settings
message appears on your computer, but the
ActiveSync
connection dro
p
s
p
rior to establishin
g
the
p
artnershi
p
.
●
ActiveSync
is searching for a connection but cannot establish one. (The green icon on your
com
p
uter continues to s
p
in.
)
●
Synchronization has been established between your HP iPAQ and computer but connection is
dro
pp
ed.
(
The
g
reen icon on
y
our com
p
uter sto
p
s s
p
innin
g
and
g
ra
y
s out.
)
●
Firewall or other network protection software message box is displayed for
ActiveSync
to
access the network or Internet.
●
If your computer is running Windows XP or an earlier version, synchronization settings are
managed through Microsoft ActiveSync. Microsoft ActiveSync 4.5 is available on the Getting
Started CD. You may also visit http://www.microsoft.com/windowsmobile
for more
information or to download Microsoft ActiveSync.
If your computer is running Windows Vista, synchronization settings are managed through
Windows Mobile Device Center. Visit http://www.microsoft.com/windowsmobile
to download
Check the Operating System (OS) on your computer before you begin synchronizing
information between your HP iPAQ and computer. The synchronization method varies
de
p
endin
g
on the OS runnin
g
on the com
p
uter.