User's Manual

Following is a list of symptoms that may indicate synchronization issues:
●
No ActiveSync chimes sound (or a gray icon displays), and there is no
activity in the ActiveSync window on your computer.
●
ActiveSync chimes sound, and the ActiveSync icon on your computer
changes to a swirling green icon. The “retrieving settings” message
appears on your computer, but the ActiveSync connection drops prior
to establishing the partnership.
●
ActiveSync is searching for a connection but none occurs. (The green
icon on your computer continues to spin.)
●
Synchronization has been established between your HP iPAQ and
computer but connection is dropped. (The green icon on your computer
stops spinning and grays out.)
●
Firewall or other network protection software message box is displayed
for ActiveSync to access the network or Internet.
Following is a list of troubleshooting tips if you experience difficulty while
synchronizing your HP iPAQ and computer. Try the following solutions to
troubleshoot any synchronization issues:
●
Confirm that you are running ActiveSync on your computer with a
supported operating system (OS).
●
To get more information about the supported OS versions, visit:
www.microsoft.com/windowsmobile.
●
The latest version of ActiveSync is at:
www.microsoft.com.
●
If you are running ActiveSync 4.5 or later and personal firewall software
on your computer, please add ActiveSync to the firewall program’s
exception list.
(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-
cillin Internet Security 2005, Norton Personal Firewall, McAfee Personal
Firewall, or Zone Alarm Security Suite may block synchronization.) Refer
to the documentation that came with your firewall program to determine
how to add ActiveSync 4.5 or later to the program’s exception list. To
further troubleshoot a firewall application and enable ActiveSync 4.5 or
later, visit:
www.microsoft.com/windowsmobile/help/activesync.
Troubleshooting Help for Synchronization Issues
29
Learning the Basics