HPjmeter 4.3 User's Guide

10 Troubleshooting
Here is information to help you find answers and possible solutions to problems you might see.
Documentation and Support
You can find printable PDF versions of the user's guide and the release notes in the installation
directory within the doc subdirectory. Updates to documentation are made available at the HP
Business Support Center at http://www.hp.com/go/hpux-java-docs.
You can find printable PDF versions of the user's guide, the release notes, and the getting started
guide in the installation directory within the doc subdirectory. Updates to documentation are made
available at the online HP Business Support Center at http://www.hp.com/go/hpux-java-docs.
Problem resolution is available from HP Response Centers worldwide all day every day as part of
operating system support contracts. For regional HP Response Center phone numbers, please
contact your local HP sales office. The Response Center number in the United States is
1-800-633-3600.
You can also obtain assistance by sending e-mail to [e-mail].
When reporting a defect, please include a reproducible code example, a description of the problem,
and the product name and product number (if available). Also include the version string returned
when you enter: java -version and the version string returned when you enter: uname -a .
Identifying Version Numbers
Assume that JMETER_HOME represents your installation directory for HPjmeter. Use these commands
when you need to identify the version numbers of HPjmeter components:
• Node agent for HP-UX
$ what JMETER_HOME/bin/nodeagent -version
• JVM agent for HP-UX on PA-RISC
$ what $JMETER_HOME/lib/PA_RISC*/libjmeter.sl
• JVM agent for HP-UX on Itanium
$ what $JMETER_HOME/lib/IA64*/libjmeter.so
• HPjmeter console on other platforms
From the console, click Help→About HPjmeter.
Installation
• The HPjmeter installer does not include its own Java runtime. Instead, during installation, the
installer locates a Java runtime that is appropriate for running the console, and embeds the
path to that JRE into the listed scripts.
HPjmeter fails to start if you move or delete the JRE after you install.
Documentation and Support 217