Getting Started Guide

3
What if my HP Sprocket isn’t responding or won’t
connect to my mobile device?
If you have trouble connecting or other issues, reset the device.
Remove the Paper Cover and press and hold the small button near the
Caring for your HP Sprocket 200
•
• Keep the Paper Cover on to prevent dust and debris from entering the paper path.
•
• Keep your Sprocket app updated. If you don’t have your mobile app set to automatically update, go to the
appropriate app store and make sure the latest version is installed.
There are two ways you might need to reset your Sprocket printer.
Hardware Reset
If the printer isn't responding or won't connect to your mobile device, try performing a hardware reset. Remove the
will automatically restart. When you complete a hardware reset, your personalized settings will not be reset (Custom
Name, Personal Color, etc.).
How to Reset your Sprocket 200
Factory Reset
If you need to return to the factory default settings or want to gift your Sprocket to someone else, perform a
factory reset. A factory reset might also be used if Privacy is turned on for your mobile device and the device is lost.
Completing a factory reset would allow a new phone to connect. Before completing a factory reset, update your printer
You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB
charging cable is NOT connected to the printer.
1.
2. Release the power button. The LEDs will continue blinking for about 6 seconds.
3.
4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory defaults
.
If you decide you do NOT want to reset the printer to factory defaults, you can abandon the reset. While the LEDs are
blinking, do not press the Power button as directed in step three above. This will cancel the factory reset.
If you want to pair again with your device after a Factory Reset, make sure to also "forget" your device in your operating
system's Paired Devices list. Then, re-pair.