HP StorageWorks XP24000 Disk Array Site Preparation Guide, v01 (AE131-96002, June 2007)

Although this problem is relatively rare, it may be an issue within your computer room. Since metallic
contamination can cause permanent or intermittent failures on your electronic equipment, HP strongly
recommends that your site be evaluated for metallic particulate contamination before installation of
electronic equipment.
Data communication requirements
Route data communication cables away from areas of high static electric fields created by power
transformers and heavy foot traffic. Use shielded data communication cables that meet approved
industrial standards to reduce the effects of external fields.
For the HP system, you need the following infrastructure:
Table 21 Data communication requirements
PurposeItem
If you plan to use the HP StorageWorks XP Continuous
Track (C-Track) modem-based phone home remote
support solution, you will need a dedicated analog
phone line. HP recommends a data quality modem line
with 28.8 Kbps capability in order to support reliable
file transfer and serve the overall objectives of the
remote support solution. An HP representative will
configure C-Track.
A dedicated analog phone line (for C-Track
modem-based remote support option, if chosen)
If you plan to use the HP StorageWorks XP Continuous
Track (C-Track) internet-based remote support solution,
additional infrastructure and related site preparation
is required. For detailed information, please review
the C-Track internet-based solution documentation
located on the manuals page of the HP Business
Support Center website: h
ttp://www.hp.com/support/
manuals. In the Storage section of the manuals page,
click Disk Storage Systems and then select the XP24000
product to find the documentation.
Internet connectivity infrastructure (for C-Track
internet-based remote support option, if chosen)
Needed to connect the HP system to an available
Ethernet port on the customer's LAN. To ensure network
security, consult with an HP representative and your
network administrator before selecting the appropriate
location of your LAN drop.
A twisted pair (Cat 5) cable
Needed to allow your staff and HP representatives to
communicate inside and outside your site.
A public voice phone line near the disk array
For more information about C-Track or any of the topics described in the preceding table, contact
your HP representative, who can reference HP's internal Services Media Library and virtual training.
HP StorageWorks XP Continuous Track (C-Track)
The HP StorageWorks XP Continuous Track (C-Track) remote support solution detects and reports
system problems to the HP Storage Technology Centers (STCs). C-Track transmits heartbeats, system
information messages (SIMs), and configuration information for remote data collection and monitoring
purposes. C-Track also enables the STCs to remotely diagnose issues and perform maintenance, if
you permit remote access.
XP24000 Disk Array Site Preparation Guide 41