HP XP P9500 Disk Array Configuration Guide (AV400-96496, May 2014)

12 Troubleshooting
This chapter includes resolutions for various error conditions you may encounter.
If you are unable to resolve an error condition, ask your HP support representative for assistance.
Error conditions
Depending on your system configuration, you may be able to view error messages (R-SIMS) as
follows:
• In Remote Web Console (Status tab)
• In Command View Advanced Edition (Alerts window)
Table 28 Error conditions
Recommended actionError condition
Verify the following:The logical devices are not recognized
by the host.
• The READY indicator lights on the disk array are ON.
• Fiber cables are correctly installed and firmly connected.
• The TIDs/WWNs on each bus are unique. Do not install two devices with
the same ID on the same bus. Recheck the buses for new devices.
• The maximum number of LUSE devices per port has not been exceeded.
• The disk array host mode is set correctly.
If you power off the host without executing the shutdown process, wait three
minutes to allow the disk array's internal timeout process to purge queued
The host does not reboot properly after
hard shutdown.
commands. If the host restarts while the disk array is processing queued
commands, the host may not reboot successfully.
Verify that the disk array logical devices are correctly formatted.Physical volumes cannot be created.
Verify that the volume capacity for OPEN-x volumes is not greater than the
maximum capacity allowed. See the appropriate appendix:
Logical volumes cannot be created.
• “SCSI TID map for Fibre Channel adapters (HP-UX)” (page 115)
• “SCSI TID map for Fibre Channel adapters (Windows)” (page 120)
• “SCSI TID map for Fibre Channel adapters (Novell NetWare)” (page 123)
• “SCSI TID map for Fibre Channel adapters (NonStop)” (page 126)
• “SCSI TID map for Fibre Channel adapters (OpenVMS)” (page 127)
• “SCSI TID map for Fibre Channel adapters (VMWare)” (page 130)
• “SCSI TID map for Fibre Channel adapters (Linux)” (page 133)
• “SCSI TID map for Fibre Channel adapters (Solaris)” (page 136)
• “SCSI TID map for Fibre Channel adapters (IBM AIX)” (page 139)
.
Verify that the capacity of the volume group is not less than the total capacity
of the partitioned logical volume.
Verify that the host was restarted correctly.A file system is not mounted after
rebooting.
Verify that the file system attributes are correct.
Reboot the host.The disk array performs a self reboot
because the disk array was busy or it
logged a panic message.
Contact HP.The disk array responds “Not Ready” or
the disk array has displayed “Not
Ready” and timed out.
Error conditions 109