HP StorageWorks P9000 Virtualization Adapter Administrator Guide (5697-0680, October 2010)

6 Troubleshooting
General troubleshooting
Use the following solutions to troubleshoot general issues:
• Disk arrays do not appear in Site Recovery Manager.
Solutions:
• If the disk arrays are not appearing in Site Recovery Manager, make sure that Site Recovery
Manager has been restarted (see step 3 in “Installation procedures” on page 27).
• Make sure that the array manager that SRM is connected to is actively managing arrays.
• The P9000 Virtualization Adapter does not install.
Solution–Check that SRM is installed. the P9000 Virtualization Adapter does not install if SRM is
not on the disk array.
• Virtual machines do not start at recovery site after failover.
Cause–The ESX recovery hosts are not configured with the correct HBA port WWN on the recovery
XP. The replicated LUNs used in failover were not presented to the recovery ESX servers.
• Virtual machines do not start at recovery site during failover testing.
Cause–The ESX recovery hosts are not configured with the correct HBA port WWN on the recovery
XP.
Error messages on SRM log files
The P9000 Virtualization Adapter error messages are identified in the SRM log files with P9000
Virtualization Adapter shown in the message. To identify the P9000 Virtualization Adapter
error messages, search the SRM log files for the P9000 Virtualization Adapter.
SRM log file is located in the following directory (default):
C:\Documents and Settings\All Users\Application Data\VMware\VMware Site
Recovery Manager\Logs\vmware*.log
NOTE:
• Logs roll over after reaching 5 MB by default.
• The vmware-dr-index contains the most recent Log File number.
Errors in XML passed from SRM
• [P9000 Virtualization Adapter] [Time]: [command_main] : Parameter in XML was NOT enough.
P9000 Virtualization Adapter Administrator Guide 43