HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

2 Troubleshooting HP XP P9000 Performance Advisor issues
This chapter discusses the following:
“Troubleshooting installation issues” (page 8)
“Troubleshooting configuration issues” (page 17)
“Troubleshooting web client issues” (page 28)
“Troubleshooting Oracle patch installation issues” (page 33)
“Installation error messages” (page 41)
Each of the troubleshooting scenarios described in the above-mentioned sections have a description
of the issue, cause, action to be taken, results, and next steps.
Troubleshooting installation issues
This section discusses troubleshooting HP XP P9000 Performance Advisor and host agents
installation, and upgrade-related issues.
Missing Host information post Installation on SLES 11 SP1
The Host is not displayed under Host information screen post the Host agent Installation on SLES
11 SP1.
Cause
Host is not displayed post Host agent installation.
Resolution
Refer HostDebugOut.log placed under /opt/xppa/hostagent/log. If it displays the following error,
install compat-32bit-XXX.rpm to resolve the following third party software error: Exception in
thread "Thread-1" java.lang.UnsatisfiedLinkError:
/opt/xppa/hostagent/lib/libBccaRaidMgrLibJNI.so: libstdc++-libc6.2-2.so.3: cannot open shared
object file: No such file or directory.
Performance Advisor Security service does not start
Performance Advisor Security Services may not start after upgrading to v5.5.
Cause
This happens when the Performance Advisor monitor service (of an earlier version of Performance
Advisor) is not stopped properly, and it holds the JRE files.
Resolution
Reboot the system. A reboot is required for the installer to upgrade the JRE. The Performance
Advisor installer displays a message to reboot the system during installation.
HP XP P9000 Performance Advisor installation does not complete and rolls back
While installing HP XP P9000 Performance Advisor, the installation might stop and roll back.
Cause
The Loopback adapter might not be configured on your management station.
Resolution
Configure a Loopback Adapter on your management station. For more information, see the HP XP
P9000 Performance Advisor Software Installation Guide. For document download location, see
“Related information” (page 83).
Cause
8 Troubleshooting HP XP P9000 Performance Advisor issues