HP XP P9000 Performance Advisor v6.0 Software Troubleshooting and FAQs Guide

Yes. The grace period of 60 days is also applicable for term and emergency license types. After
a term or an emergency license expires, HP XP P9000 Performance Advisor enters a grace period
of 60 days for all the associated XP or P9000 disk arrays.
If the current version of HP XP P9000 Performance Advisor is upgraded to v5.0, is the Instant-on
license activated after the upgrade is complete?
Yes. The Instant-on license is available with HP XP P9000 Performance Advisor v5.0. By default,
it is activated when you perform a first time installation or an upgrade to v5.0
Is the Instant-on license bound to an XP or P9000 disk array?
No. The Instant-on license is provided with every instance of HP XP P9000 Performance Advisor
and is applicable to all the XP or P9000 disk arrays that are monitored by the current instance of
HP XP P9000 Performance Advisor.
What is the indication that a license is installed on HP XP P9000 Performance Advisor?
After you install the .dat file and do a fresh configuration collection for the XP or P9000 disk
array, the associated details are displayed in the View License Status section on the License screen.
The Last Updated Time is also an indication that a new license is installed on HP XP P9000
Performance Advisor.
If I install a license for internal raw disk capacity of 50 TB and currently only 25 TB is being
monitored, will HP XP P9000 Performance Advisor monitor the extra 25 TB when added to the XP
disk array at a later date?
Yes. HP XP P9000 Performance Advisor monitors the additional 25 TB internal raw disk capacity
whenever you add it to your XP disk array, as the existing license key is generated for a 50 TB
license capacity (includes the extra 25 TB disk capacity).
One of the licenses was accidentally deleted from the management station for one of the P9500
Disk Arrays? Following are the questions:
1. Will HP XP P9000 Performance Advisor stop collecting data for the P9500 Disk Array?
No. HP XP P9000 Performance Advisor continues to collect data for all the P9500 Disk Arrays.
However, HP XP P9000 Performance Advisor enters a grace period for the P9500 Disk Array,
for which the license was deleted.
2. Can I reinstall my original license key?
Yes. Your original license key can be reinstalled and HP XP P9000 Performance Advisor will
be licensed for the original license capacity.
3. Can I generate a duplicate license at the HPAC web site? How do I obtain my original license
key file?
Yes. You can reprint your license and obtain your original license key file at the HPAC website
by following these steps:
a. Access the HPAC license key website, webkey.external.hp.com from your Internet browser.
The Hewlett-Packard Authorization Center license key web page appears.
b. To reprint the license certificates, click Reprint License Certificates on the Main Menu
page.
c. On the Reprint License page, enter your P9500 Disk Array DKC serial number, choose
the Hardware Platform, and click Next.
The list of the license keys associated with your P9500 Disk Array DKC serial number
appears in a table on the Reprint License List page.
d. To view individual license certificates, look for your product title under Software title in
the table. Your product title should be HP XP P9000 Performance Advisor Software.
e. Select your software title record and click Next. A list of products associated with the
license certificate is shown on the Certificate page.
52 Frequently Asked Questions